Title: Safety Associate Location: Durham, North Carolina, United States of America Job Description: Job Overview: Review, assess and process Safety data and information, across service lines, received from various sources and distribute reports/data onwards to both internal and external third parties following applicable regulations SOPs and internal guidelines under guidance and support of senior operation team members. Essential Functions: - To Prioritize and complete the assigned trainings on time. - Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements. - To perform Pharmacovigilance activities per project requirement including but not limited to, collecting and tracking incoming Adverse Events(AE)/endpoint information determining initial/update status of incoming events database entry coding AE and Products, writing narratives, Literature related activities as per internal/ project timelines. - Creating, maintaining and tracking cases as applicable to the project plan. - Identify quality problems, if any, and bring them to the attention of a senior team member. - To mentor new teams members, if assigned by the Manager. - Attend project team meetings and provide feedback to operations manager on any challenges/issues or successes. Qualifications: - High School Diploma or equivalent Scientific or healthcare discipline or allied life sciences background with 1-1.5 years of relevant experience. - Good knowledge of medical terminology. - Working knowledge of applicable Safety Database (ARGUS). - Good working knowledge of Microsoft Office and web-based applications. - Ability to multi-task, manage competing priorities and deadlines. - Willingness and aptitude to learn new skills across Safety service lines. - Ability to work as a Team Player, contribute and work towards achieving Team goals. - Ensure quality of deliverables according to the agreed terms. - Use of telephone and face-to-face communication requiring accurate perception of speech. - May require occasional travel. - May require on-site work (in a hybrid capacity, 1 day a week) IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role, when annualized, is $44,900.00 - $112,100.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Role Description Monitors all open work orders working with local Convergint offices (CTCs) for updates and resolutions, providing direction on solutions based on knowledge of customer requirements and history. Analyzes complex problems and delivers solutions where precedent may not exist. Looks beyond the immediate problem to the wider implications. May need to handle urgent customer issues after hours. - Distributes customer-issued POs to local CTC and ensures that they know the correct processes and customer requirements prior to dispatching a Specialist. - Generates and/or reviews invoices for service and installation, submitting them in a timely manner to the customer for payment. - Monitors open work orders within financial system (Spectrum) to ensure “days to invoice” requirements are being met. - Monitors profitability for work orders and Customer Service Program (CSPs) as it relates to assigned accounts bringing areas of concern to the attention of the Program Manager. - May be requested to participate in strategy meetings to improve profitability. - Maintains iCare sites and customer information by entering new sites, modifying existing sites and handling all general enquiries for assigned accounts. - Provides customer training and demonstrations on iCare. - Assists with onboarding new accounts as requested by the Program Manager. - Produces weekly, monthly, quarterly financial and/or performance reports, as requested by assigned accounts and/or Program Manager. - Assists Program Manager in preparing information for Quarterly Business Reviews; may be required to participate in their presentation. - Attends weekly status meetings/calls; may conduct the meeting/call in the absence of assigned Program Manager. - Assists Program Manager/Account Executive with CSP renewals; monitoring expiration dates, working with Program Manager or Account Executive on pricing, and/or scope of work/Terms & Conditions. - May be required to work on administrative tasks with customer. - Assists Program Manager and Account Executive in providing standard pricing for specific accounts. - Sets up customer template in proposal generation system (MiQuote) to ensure each quote to customer is uniform in format and information. - Maintains accesses to customer-specific payment systems; trains local CTCs on process and procedures as it pertains to each system and uploading invoices. - Assists Program Managers in creating and implementing processes that will result in improved delivery and profitability as it related to assigned accounts. - May be required to accurately and promptly enter work order purchase orders into Spectrum and processes order. - May be required to procure standard parts/materials for service work orders. - Assists Program Manager with creating and implementing the customer-specific Playbook. - May be required to create Playbook without any assistance; working closely with customer and/or Account Executive to finalize document. - Provides service quotes to customers with the assistance of the Program Manager or Account Executive. - Schedules and follows up on all monthly maintenance for customer accounts, ensuring timely communication with contract customers, key customers and sub contractors. - Meets monthly to discuss expiring contracts and to review upcoming PM visits. - Establishes and maintains a customer satisfaction feedback process with follow up and call back procedure, sharing senior management with appropriate feedback. - Generates new and innovative solutions to complex problems. - Performs other duties and responsibilities as requested or required. Qualifications - Exceptional telephone and personal customer service skills and ability to work under pressure. - Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and Project. - Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization. - Strong ability to produce results through others. - Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, profitability, etc. - Strong organizational skills and the ability to handle multiple tasks simultaneously. - Excellent attention to detail. - Strong flexibility to adapt to changing priorities and direction in a dynamic work environment. - Shows initiative – regularly engages in proactive behavior and looks for opportunities. - Excellent ability to facilitate a collaborative working environment for customers and team members. - Project and service financial competencies. - Experience with contract administration. - Strong work ethic with personal motivation to function individually and part of a team. - Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual. - Strategic thinker with analytical problem-solving tools and techniques. Requirements - Intermediate Level. - This is a Contract position based out of Medina, OH. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Role Description The Principal Salesforce Administrator is a senior, enterprise-level role responsible for the stability, scalability, and strategic evolution of Momentive’s Salesforce Platform ecosystem. This leader will define and own the long-term platform architecture and roadmap, aligning technology strategy with enterprise business objectives while serving as the final technical authority across all platform decisions. The ideal candidate brings advanced Salesforce administration and architecture capabilities, and demonstrated experience owning integration governance, platform standards, and organizational capability development. They will operate with a high degree of autonomy, mentoring junior and senior administrators while serving as a trusted strategic partner to Finance, Commercial, Client Operations, and the C-suite. Key Responsibilities - Platform Architecture & Strategy - Define and own the long-term platform architecture and roadmap for Momentive's Salesforce Platform ecosystem, aligning technology strategy with enterprise business objectives. - Define and execute a Salesforce Center of Excellence (CoE) strategy; align platform roadmap with broader digital transformation goals and influence strategic vendor negotiations. - Serve as final escalation point and technical authority for all platform decisions. - Evaluate emerging Salesforce platform capabilities (e.g., Agentforce, Data Cloud) and provide executive-facing recommendations on adoption roadmap and ROI. - Platform Administration & Governance - Establish and enforce governance frameworks, naming conventions, and configuration standards across the org. - Lead enterprise-wide governance for user setup, roles, profiles, permissions, and security settings. - Define and enforce security architecture standards across business units; partner with InfoSec and audit teams to design proactive risk mitigation and compliance strategies. - Own release strategy and governance for Salesforce upgrades, patches, and new feature adoption; establish automated audit frameworks and compliance dashboards for proactive platform monitoring. - Lead Tier II/advanced support operations; troubleshoot issues, manage incidents, define escalation protocols, and direct vendor relationships, SLA negotiations, and support governance across teams. - Functional Development & Automation - Architect, evaluate, and govern deployment of new functionality for Salesforce Platform at an enterprise scale, continuously improving the user experience while balancing technical debt, scalability, and total cost of ownership. - Design and implement automation using declarative tools (e.g., Salesforce Flows; Certinia workflow capabilities) and serve as the internal expert and approver for all automation design patterns, ensuring consistency and long-term maintainability. - User Enablement & Organizational Capability - Own and drive rollout of relevant Salesforce capabilities across practice areas; develop enablement strategy, build internal documentation standards, and mentor junior/mid-level administrators. - Recruit, develop, and retain platform administration talent; contribute to hiring decisions and team capability building. - Reporting, Analytics & Executive Insights - Own KPI reporting and dashboards; define the enterprise analytics strategy and data model to support executive-level reporting and multi-year forecasting, including integration with BI tools and data visualization platforms. - Deliver data-driven insights on platform performance, launch outcomes, and operational health; develop predictive analytics and advanced dashboards to support executive decision-making and continuously optimize commercial outcomes. - Integrations & Enterprise Architecture - Lead integrations between Certinia, Salesforce, NetSuite, and other business systems; make build/buy/partner decisions on third-party tools and serve as the technical owner of the integration architecture. - Architect and optimize complex data models across Salesforce orgs and integrated systems; drive data governance strategy including deduplication, cleansing, and stewardship frameworks. - Evaluate and manage third-party tools/AppExchange applications; assess iPaaS architecture and integration governance. Qualifications - 8+ years of progressive experience as a Salesforce Administrator with Salesforce Certified Advanced Administrator and Salesforce Certified Platform App Builder certifications, with demonstrated Certinia PS Cloud/CS Cloud expertise. Additional certifications (e.g., Salesforce Architect, CPQ Specialist, or equivalent) strongly preferred. - Experience with integrations and data flows among Salesforce, Certinia, and ERP systems (NetSuite preferred); demonstrated ownership of iPaaS architecture, integration governance, and multi-org strategy. - Strong understanding of Salesforce administration best practices, data governance, security, and compliance requirements. Experience defining and auditing governance policies, conducting org health assessments, and remediating technical debt. - Expertise in data governance and stewardship frameworks, including experience with ETL tools, scalable data model design, and enforcement of compliance standards across the platform. - Advanced proficiency with declarative automation and analytics (Flows, reports, dashboards, and orchestration frameworks) and the ability to set platform-wide standards for automation design, including documentation and peer review processes. - Ability to read and review Apex code; comfort directing developer resources on code-based solutions. - Familiarity with Salesforce DevOps tooling and formal release/change management practices, including UAT planning and sign-off processes. - Proven leadership, strategic thinking, and executive communication skills; able to influence cross-functional stakeholders, drive enterprise-wide initiatives, and translate complex technical tradeoffs into business-impact narratives for senior leadership. - Hands-on experience with configuration elements such as custom objects/records, imports, page layouts, workflows/approvals, reports, and dashboards. Ability to conduct technical reviews of others' work and provide structured feedback. Requirements - Strong analytical and problem-solving skills; ability to anticipate systemic risks and architect proactive solutions before issues arise. - Ability to operate successfully in a fast-paced environment with a premium on integrity, excellence, execution, and teamwork. - Highly organized; able to prioritize work, meet deadlines, and manage multiple initiatives. - Professional, adaptable, and calm under pressure. - Demonstrated ability to lead through ambiguity and drive alignment across competing organizational priorities. - Operates with a high degree of autonomy; defines their own scope, proactively identifies the next horizon of platform opportunity, and champions best practices and innovation across the organization. - Mentor and develop junior and senior administrators; contribute to hiring decisions and team capability building. - Builds and maintains strong partnerships across business units; recognized as a trusted advisor on Salesforce strategy, governance, and platform direction. - Partners with IT, InfoSec, and business leaders to ensure the Salesforce roadmap aligns with enterprise security, compliance, and strategic objectives. - Translates business objectives into Salesforce solutions that deliver measurable impact and scalability across the enterprise. Benefits - Medical, Dental & Vision Benefits - 401(k) Savings Plan with Company Match - Flexible Planned Paid Time Off - Generous Sick Leave - Inclusive & Welcoming Environment - Purpose-Driven Culture - Work-Life Balance - Commitment to Community Involvement - Employer-Paid Parental Leave - Employer-Paid Short-Term Disability - Remote Work Flexibility

• Supports Medicare FMO Topline Agency partners, performing research and assisting in analyzing financial and health data • Serves as a strategic liaison dedicated to delivering data-driven insights and exceptional service to optimize performance and partner growth • Translates complex data into actionable insights that empower Topline Agency to make informed business decisions • Delivers high quality account management support and sales operations every day • Remains compliant with all government and company procedures and regulations