At Emapta, we don't just offer jobs—we build long-term global careers for the top 1% of talent. As we expand into North Macedonia, we are committed to creating opportunities that go beyond employment: where you are valued, supported, and empowered to grow alongside some of the world's leading businesses. With over 1,200 clients globally and a team of 12,000+ professionals across over 30 offices worldwide, you will be part of a high-performing, international environment without leaving your home country. Here, you are an extension of global teams, trusted to deliver meaningful outcomes and real impact. If you are ready to elevate your career, work with purpose, and be part of a company that invests in your future.
Operations & Client Success Specialist
Location
EST (UTC-5)
Posted
9 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Operations & Client Success Specialist
Emapta
Role Description Drive Operational Excellence That Strengthens Client Success. Turn strategic priorities into seamless execution while building trusted client relationships in a fast-moving cybersecurity environment. The Operations & Client Success Specialist connects leadership, teams, and customers to accelerate delivery, remove blockers, and strengthen service excellence. Gain global exposure, meaningful ownership, and career growth with Emapta—an exceptional opportunity designed to reward top 1% talent with a premium employee experience. Qualifications - 3-5 years of experience in operations, account management, project coordination, or a similar role - Strong written and verbal communication skills with a professional and concise communication style - Proven ability to manage priorities, coordinate multiple tasks, and meet deadlines - High level of ownership, accountability, and reliability - Strong attention to detail with the ability to summarize information clearly for leadership - Proficiency in business tools, including email, spreadsheets, presentation software, and collaboration platforms such as Microsoft Teams, Zoom, or Slack Requirements - Background in staffing, outsourcing, professional services, or a similar client delivery environment - Experience supporting a senior leader or sales/account owner as a primary operational partner - Familiarity with CRM or ATS platforms, reporting, and process documentation - Ability to collaborate effectively across multiple time zones and adapt to changing priorities Responsibilities - Translate discussions and high-level requirements into clear tasks, timelines, and actionable follow-ups - Coordinate with recruiting, delivery, operations, finance, and other internal teams to remove blockers and keep initiatives on track - Support client-facing activities by providing status updates, gathering information, and ensuring timely follow-through - Track key initiatives, maintain reports and dashboards, and provide regular updates to leadership - Prepare and organize meeting agendas, materials, notes, and action items - Maintain documentation, workflows, and process checklists to ensure consistency and efficiency - Identify opportunities to improve operational efficiency, communication, and client experience, and recommend practical solutions - Manage ad hoc projects and operational tasks independently while delivering high-quality results Benefits - 5 days work week - Weekends off - Work from home arrangement - 20 vacation days in total - Prepaid medicine - Fully-customized Emapta laptop and peripherals - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Unlimited upskilling through Emapta Academy courses
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