• Lead the execution of strategic Systems and Informatics product development programs within the Core Laboratory Solutions business. • Provide cross-functional leadership across R&D, Marketing, Quality, Regulatory Affairs, Manufacturing, Supply Chain, Service, and Operations to successfully develop and commercialize innovative laboratory diagnostic solutions. • Drive predictable execution across complex, global product development programs while balancing business objectives, technical risk, quality, schedule, and cost. • Manage substantial program budgets while leading global cross-functional teams, external development partners, suppliers, and OEMs. • Lead executive program governance by providing clear communication of program health, key milestones, risks, mitigation plans, dependencies, and critical decisions to Integrated Business Planning (IBP) governance teams and senior leadership. • Ensure successful completion of all Product Delivery Excellence (PDx) phase gate requirements while driving consistent execution and continuous improvement across programs. • Identify, assess, and proactively manage technical, regulatory, operational, and business risks throughout the product lifecycle. • Build strong partnerships across global organizations while influencing without direct authority to achieve enterprise objectives. • Drive a culture of accountability, transparency, collaboration, and disciplined execution across cross-functional teams.

Role Description The Program Ready Trainer II (PRT) is a temporary training role that is designed to introduce agents to the training organization by supporting the delivery of client-focused training to address the new hire, product update, and recursive training requirements of Concentrix in support of client programs. This position requires attaining and maintaining certification in the Associate Trainer Certification Program. Successful PRTs may career path into the Training Organization. - Facilitate the training of classes as required under the guidance of the class Trainer and supervision of the local Training Manager. - Apply effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. - Present training materials through classroom learning, hands-on demonstrations, and supporting activities for technical, customer service, and sales accounts. - Assist in evaluating the performance of associates using tools available such as assessments, playbook observations, etc. to the Trainer and Training Manager. - Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle. - Responsible for achieving individual training performance metrics. - Support the transition of trainees from training to production environment, ensuring competency levels meet business needs. - Maintain current product knowledge for each account by taking calls, attending team meetings, and side-by-side observations. - Participate in Concentrix and client training sessions as required. - Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. - Assist and participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities. Qualifications - Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferred. - Strong communication skills, both written and verbal. - Proficient in Microsoft Office. - Demonstrated ability to multi-task and meet timelines on deliverables. - Self-starter, sense of urgency, and works well under pressure. - Strong attention to detail. Requirements - Minimum of two years of college education. No prior call center experience is required (Philippines). - Ability to think clearly and can explain simple issues effectively, both written and verbally (Philippines). - Ability to effectively communicate, both written and verbally (India). - Listen attentively to customer needs and concerns; demonstrate empathy (India). - Clarify customer requirements; probe for and confirm understanding of requirements or problem (India). - Confirm customer understanding of the solution and provide additional customer education as needed (India). - Ability to learn including strong problem-solving skills (India). - Demonstrate strong probing and problem-solving skills (India). - Should be able to handle complex queries (India). - Should be able to resolve customer queries independently (India). Company Description

• Prepare invoices and track program financials accurately. • Review COGS, expenses, forecasts, and financial reports. • Maintain accurate data and identify discrepancies. • Use Excel and reporting tools to analyze and present data. • Leverage AI tools such as Copilot and Claude to support analysis and reporting. • Communicate effectively with internal and external stakeholders. • Manage multiple priorities while working independently and collaboratively. • Support occasional travel and program activities within Indigenous communities.

• Serve as a subject matter expert on regulatory and contractual requirements affecting Liberty Dental Plan’s business lines • Monitor, track, and maintain a repository of regulatory requirements, summarizing key updates for leadership • Collaborate with internal departments to implement new contract and regulatory requirements • Research and advise on ad hoc compliance-related inquiries • Respond to client and regulatory audits, including managing corrective action plans • Review agreements, policies, and member-facing materials to ensure compliance with applicable requirements • Oversee Liberty Dental Plan’s annual risk assessment, compliance workplan, and testing program • Analyze compliance findings, identify trends, and provide performance improvement recommendations • Develop and maintain compliance reporting tools, including dashboards and tracking summaries • Lead compliance-related initiatives and special projects, supporting process improvements • Ensure compliance training materials are updated and coordinate enterprise-wide training • Support the HIPAA compliance program, including incident management • Coordinate Compliance Committee meetings and prepare reports for the Board of Directors • Identify opportunities to strengthen Liberty Dental Plan’s culture of compliance