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Program Ready Trainer II
Location
United States
Posted
8 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Program Ready Trainer II
CNX
Role Description The Program Ready Trainer II (PRT) is a temporary training role that is designed to introduce agents to the training organization by supporting the delivery of client-focused training to address the new hire, product update, and recursive training requirements of Concentrix in support of client programs. This position requires attaining and maintaining certification in the Associate Trainer Certification Program. Successful PRTs may career path into the Training Organization. - Facilitate the training of classes as required under the guidance of the class Trainer and supervision of the local Training Manager. - Apply effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. - Present training materials through classroom learning, hands-on demonstrations, and supporting activities for technical, customer service, and sales accounts. - Assist in evaluating the performance of associates using tools available such as assessments, playbook observations, etc. to the Trainer and Training Manager. - Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle. - Responsible for achieving individual training performance metrics. - Support the transition of trainees from training to production environment, ensuring competency levels meet business needs. - Maintain current product knowledge for each account by taking calls, attending team meetings, and side-by-side observations. - Participate in Concentrix and client training sessions as required. - Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. - Assist and participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities. Qualifications - Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferred. - Strong communication skills, both written and verbal. - Proficient in Microsoft Office. - Demonstrated ability to multi-task and meet timelines on deliverables. - Self-starter, sense of urgency, and works well under pressure. - Strong attention to detail. Requirements - Minimum of two years of college education. No prior call center experience is required (Philippines). - Ability to think clearly and can explain simple issues effectively, both written and verbally (Philippines). - Ability to effectively communicate, both written and verbally (India). - Listen attentively to customer needs and concerns; demonstrate empathy (India). - Clarify customer requirements; probe for and confirm understanding of requirements or problem (India). - Confirm customer understanding of the solution and provide additional customer education as needed (India). - Ability to learn including strong problem-solving skills (India). - Demonstrate strong probing and problem-solving skills (India). - Should be able to handle complex queries (India). - Should be able to resolve customer queries independently (India). Company Description
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PSW (Bridging) Program Instructor
CIMT CollegeCIMT College is registered as a Career College under the Ontario Career Colleges Act, 2005 and is a member of Career Colleges Ontario and National Association of Career Colleges. Since 1998, CIMT College has been guiding and training both local and international students by providing them learning experiences that meet international standards and benchmarks. The college provides an opportunity for professional growth and development across the areas of technology, healthcare, business and management.
Role Description CIMT College is looking for someone to teach the Personal Support Worker bridging program. This program is registered with the Ministry of Colleges and Universities. The successful candidate would be required to follow CIMT College’s policies and procedures. Courseware, resources, evaluations, and daily lesson plans are provided in an Instructor Manual. The Instructor is responsible for following the provided instructor manuals and using the resource materials to train students with the required knowledge and skills to prepare them for employment in the field. CIMT College places a premium on professional conduct, combined with excellence in classroom instruction, with primary emphasis on hands-on training. Working Hours: Mon to Fri 9:30am to 2:30pm - Online. Duties and Responsibilities - Demonstrate a thorough and accurate knowledge of the field - Instruct curriculum using only pre-authorized and provided materials - Teach students using a diverse and systematic plan of lectures, presentations, demonstrations, discussion groups, laboratory work, case studies, independent or group projects - Employ appropriate adult teaching and learning strategies to communicate the subject matter to diverse students - Administer and mark quizzes, assignments, exams and/or other assessments to monitor and evaluate students’ progress according to guidelines and procedures - Evaluate student performance fairly and consistently and return student marks promptly - Provide feedback on student performance - Arrange feedback from students on the instructor, content, and facility at the end of each course - Demonstrate sensitivity to student needs and individual circumstances in a multi-cultural environment - Resolve student complaints and concerns with a positive and professional attitude - Maintain attendance records accurately - Assure that classrooms are left in a clean and orderly fashion at end of class without loss of or damage to equipment or other resources - Provide support to the admissions team with potential students who have questions about the program or future career - Participate in scheduled meetings and annual events like graduation - Maintain confidentiality of student privacy and information - Stay current in the subject matter through professional development - Display an attitude of teamwork and problem solving - Perform other related duties as required Qualifications - Must be registered and in good standing with CNO as RN or RPN - Must be available to teach online as per the accepted schedule - Have 48 months of work experience in the vocation - OR Have 36 months of teaching experience in the vocation and 24 months of work experience in the vocation - OR Have 24 months of work experience in the vocation AND - Hold a Bachelor degree from a Canadian university or an equivalent degree - Graduate of a College of Applied Arts and Technology or equivalent - Graduate of a registered OCC or equivalent - Meet Instructor qualification standards as outlined in the Regulations to Ontario Career Colleges Act, 2005 Requirements - Knowledge of Microsoft Word, Excel, PowerPoint and database systems - Excellent oral and written communication to present information in a way that students will understand as well as adapt to the different learning styles - Professional business attire and interpersonal skills to act as a mentor and role model - Online teaching (training provided, but computer skills are essential) Pay Details - Base Pay Rate- CAD $20/hr-$22/hr Accessibility and Equal Employment Opportunity Statement CIMT College is an equal opportunity employer and is committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings. We are pleased to consider all qualified applicants for employment regardless of, in particular, race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other legally protected factors. CIMT College is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. We believe and support barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require an accommodation (including, but not limited to, the application process, the interview location etc.) during the hiring process, please email our Human Resources department at hr@cimtcollege.com for further assistance and information. We thank all applicants in advance for their interest in this position. However, only those selected for an interview will be contacted by the Talent Acquisition Team.
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