• Provide personal and reliable support to our exhibitors, partners, and speakers — from event preparation through post-event follow-up. • Conduct friendly and professional phone calls with existing customers and assist with ticket sales. • Communicate by email and respond to inquiries. • Prepare summaries and weekly reports. • Support organizational and administrative tasks and carry out independent research.

• Own PetDesk's event marketing strategy and execution across tradeshows, conferences, veterinary association events, and virtual events, ensuring alignment with growth objectives and pipeline targets • Develop and manage the annual events roadmap, identifying, evaluating, and recommending new event opportunities that drive measurable business impact • Drive event-sourced pipeline generation by partnering with Sales and Marketing leadership to establish goals, optimize event performance, and improve conversion throughout the event lifecycle • Lead end-to-end event planning and execution, including logistics, vendor management, registrations, travel coordination, booth activations, promotional campaigns, and on-site event management • Build and execute integrated pre-event, onsite, and post-event engagement strategies designed to maximize attendee engagement, meeting generation, lead capture, and opportunity creation • Partner closely with Marketing Operations to ensure accurate event attribution, lead routing, campaign tracking, reporting, and measurement of event-driven business outcomes • Analyze event performance and deliver actionable insights on event-sourced pipeline, opportunity creation, ROI, and overall business impact to inform future investment decisions • Manage event budgets and vendor relationships, ensuring financial accountability, operational excellence, and strong returns on investment • Serve as the on-site leader at events, proactively solving problems, navigating unexpected challenges with professionalism and poise, and ensuring a seamless experience for attendees, customers, partners, and internal stakeholders • Collaborate cross-functionally with Sales, Customer Success, Product Marketing, and Design while building scalable processes and playbooks that support the continued growth of PetDesk's events program

• Lead the technical execution of assigned live events, ensuring successful delivery of audio, video, streaming, and production components. • Coordinate technical planning before each event, including equipment preparation, logistics, testing, and risk identification. • Travel to event locations to manage on-site production, troubleshoot issues, and maintain high production standards under live conditions. • Build strong relationships with clients, presenters, venues, and internal stakeholders while delivering an exceptional customer experience. • Communicate project status, technical risks, and event updates proactively with production leadership and cross-functional teams. • Support all phases of production, including pre-production planning, live event execution, post-production editing, and media management. • Maintain and continually improve knowledge of production technologies, streaming platforms, and industry best practices. • Assist in recruiting, coordinating, and managing freelance production contractors when additional support is needed. • Support broader production initiatives and special projects during non-travel periods. • Fulfill other duties as assigned.

Role Description As the Event Coordinator at iT1, you will support the execution of high-quality internal and customer-facing events from concept to completion. This role will focus on the operation and logistics of end-to-end event planning, vendor coordination, and onsite execution to ensure events run smoothly, on time, and within budget. The ideal candidate will have a strong background in event management, thrive in fast-paced environments, and be comfortable managing multiple projects simultaneously. - Own the planning and execution of 25 Trade Shows where iT1 exhibits and/or attends. - Own virtual webinars and events from start to finish and reconcile invoices in an accurate and timely manner. - Manage all aspects of event execution, including venue coordination, exhibitor registrations, sponsorship deliverables, booth logistics, shipping, vendor management, and on-site support. - Manage internal & client facing events from start to finish and reconcile invoices and event debriefs in an accurate and timely manner. - Partner with Sales, Marketing, and Executive Leadership to maximize event impact and business outcomes. - Conduct post-event analysis, reporting, and ROI measurement to drive continuous improvement. - Build the registration platform, speaker preparation, event marketing, attendee communications, and post-event follow-up. - Proactively troubleshoot issues during planning and onsite to ensure flawless execution. - Track attendee engagement and performance metrics to improve future programs. - Maintain organized event data including files, contracts, and post-event reports. - Ensure all eligible events include partners with MDF funding. - Record all event costs for accuracy. - Assist in annual budget planning to forecast following year’s event schedule. - Collaborate with Marketing to improve operational efficiencies and enhance attendee experience. - Place shipment orders from warehouse inventory in a timely manner. - Assist with warehouse tracking for event inventory. - Research and place orders with SWAG vendor. - Be an asset to the Marketing department as needed and as time permits. Qualifications - 2+ years of experience in event planning, production, or operations. - Associate’s or Bachelor’s degree in Marketing, Business, or related work experience a plus. - Excellent organizational and project management skills with the ability to prioritize competing deadlines. - Excellent communication and interpersonal skills. - Strong time management skills with the ability to multi-task and prioritize. - Proven ability to work independently while also being a strong team player. - Adaptable to changing circumstances on short notice. - Able to work flexible hours, including evenings and weekends as event schedules require. - Demonstrated project management capabilities and budget management. - Ability to travel once every 4-8 weeks. Requirements - Ability to anticipate needs and solve problems quickly under pressure. - Proficient with CVENT, Monday.com, Canva & Microsoft Office Suite. - Strong negotiation skills. - Experience supporting lead generation and demand generation initiatives. - Knowledge of Technology Channel partners and programs a bonus. Physical Demands - Ability to stand and walk for extended periods during event setup, execution, and breakdown. - Must be able to lift and carry up to 25 pounds occasionally (e.g., event materials, supplies). - Comfortable working in a variety of environments, including indoor and outdoor venues. - Ability to bend, stoop, and reach as needed for event setup and logistics. - May require travel up to 15-20% and long hours during peak event periods. - Must be able to use standard office equipment and communicate effectively in person and via digital platforms. - Computer work for up to 8 hours per day. - Speaking (communicating information to clients/coworkers). - Hearing Requirements (In person speech, telephone, other sounds). - Near Vision (working with small objects or reading small print). Benefits - Medical, dental, and vision benefits with highly subsidized premiums. - Two weeks accrued paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off. - 401(k) Plan with employer match. - Onsite Fitness Center. - Onsite Monthly Massages. *iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.