Senior Operations Manager
Location
United Kingdom
Posted
15 days ago
Salary
£65K - £72K / year
Seniority
Senior
Job Description
Senior Operations Manager
Enginuity
• Support the continued transformation of Enginuity by turning strategic priorities into clear delivery plans, reporting mechanisms and ways of working. • Provide leadership across the charity programme, ensuring activity is prioritised, aligned to strategy and delivered effectively. • Oversee delivery across Enginuity's solutions, services, research and projects. • Ensure resources, priorities and plans are aligned while supporting innovation and continuous improvement. • Lead and develop colleagues across the Technical Solutions & Research and Impact & Delivery teams, creating a collaborative and high-performing environment. • Help ensure our products, services, research and projects are well scoped, prioritised, resourced and evaluated. • Support business planning, performance reporting and future growth opportunities for charitable impact and long-term sustainability. • Provide oversight of risk, compliance, budgets, commissioning, supplier performance and delivery progress, ensuring visibility of performance, value for money and impact.
Job Requirements
- Experience leading and developing high-performing teams and building strong relationships with colleagues and stakeholders.
- A strategic thinker, able to balance priorities, identifying opportunities and risks, and making informed decisions within governance frameworks.
- Excellent planning, organisational and communication skills, with the ability to translate complex information into clear and practical updates.
- Confident working across teams, influencing outcomes and supporting delivery in a complex environment.
- Experience overseeing complex portfolios from planning through to delivery and evaluation, using data, insight and evidence to support good decisions and continuous improvement.
- Experience overseeing programmes, projects, products or services, with knowledge of governance, compliance, risk management and performance reporting.
- Strong attention to detail, sound judgement and a continuous improvement mindset.
- Experience of the skills and education sector would be beneficial, particularly within engineering and manufacturing, charity impact environments, or organisations that use data and technology to enhance products and services.
Benefits
- Remote/home-based working - our standard working hours are 35 per week, 9am until 5pm with a 1-hour lunch.
- Annual Leave – You will start with 25 days annual leave, increasing to 27 days after two years’ service.
- You’ll also enjoy three additional paid days off between Christmas and New Year during our company shutdown.
- If you’d like a little more time to recharge, you can buy up to five extra days of holiday each year.
- Wellbeing – Our healthcare cash plan helps you claim back everyday health costs equating up to £995 per year, and we have trained Mental Health First Aiders available for support.
- You’ll also get an annual voucher for a free flu vaccination, eyecare vouchers and access to free wellbeing resources and a wellbeing app.
- Employee Assistance Programme –24/7 access to a free confidential helpline and access to up to eight structured counselling sessions.
- Professional Development – We cover the annual membership fee for a relevant professional body and offer ongoing support from our Learning & Development team.
- Financial Benefits – Make your salary go further with access to our Benefit Hub discount platform, offering exclusive savings across a wide range of well-known retailers.
- You’ll also benefit from financial wellbeing resources, webinars to help you stay on top of your finances, life assurance cover of x2 your salary, and pension contributions of 4.5%.
- Family Friendly – We offer enhanced maternity, paternity, shared parental, adoption and dependant policies.
- Volunteer – Take paid time off to volunteer, whether supporting your local community or contributing to causes that matter to you.
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