• Lead the design, integration, and evolution of the enterprise virtual assistant • Design scalable integration architectures to connect SaaS platforms • Leverage APIs and secure SaaS-to-SaaS integrations • Evaluate SaaS product roadmaps and adopt new features • Provide technical leadership across design and delivery • Ensure consistent enterprise-wide design principles and operational reliability • Partner with IT operations and business stakeholders to define use cases

• Utilize your ServiceNow expertise and experience to architect, design, develop and deploy solutions utilizing the ServiceNow platform • Drive a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality • Own the overall outcome of your projects • Focus on development and delivery of value added integration and consultative services in the area of Enterprise solutions • Design, deploy and integrate various product sets • Expectation of travel at least 25%

• Lead project teams to deploy solutions on the ServiceNow platform • Lead complex programs of multiple resources • Lead the architecture and design of complex solutions • Lead the creation of written deliverables • Lead client demos and working sessions • Lead integration design sessions • Lead client workshops as process and technical expert • Escalation point for project team • Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches • Obtain and maintain certifications with associated qualifications • Maintain expert level certifications • Identify and communicate opportunities • Participate in pre-sales cycle as technical expert • Provide thought leadership to Ahead and our customers • Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising • Generate differentiated marketing thought leadership for marketing • Craft innovative and high impact solutions for complex client programs, relying on large teams to implement • Contribute to projects/programs that may address future concepts, products, and technologies • Drive consensus with customer in solving complex solutions

Role Description The Application Developer II (ServiceNow Developer) is a mid‑level role that designs, develops, and maintains applications on the ServiceNow platform, focusing on IT Service Management (ITSM), CMDB, Customer Service Management (CSM), and Service Portals in an agile enterprise environment. The role translates well‑defined business requirements and user stories into scalable configurations, workflows, integrations, and user experiences that support mission‑critical processes in a dedicated, domain‑separated ServiceNow instance. Operating with moderate independence under the guidance of senior developers or a technical lead, this role participates in the full application lifecycle—from design and build through testing, deployment, and post‑production support—using coding, platform configuration, and analytics to improve service delivery, performance, and user satisfaction. Key Responsibilities - Design, develop, configure, and maintain ServiceNow applications with an emphasis on ITSM, CMDB, CSM, and Service Portals, ensuring solutions are reliable, scalable, and aligned to established enterprise and platform standards. - Build and customize Service Portals using HTML, CSS, AngularJS, and responsive design practices to deliver intuitive, user‑friendly interfaces for customers, agents, and internal stakeholders. - Develop and maintain server‑side and client‑side scripts (JavaScript, Glide API) and workflows to automate business processes, enforce business rules, and optimize ITSM and CSM operations and portal experiences. - Implement and support integrations between ServiceNow and external systems using REST/SOAP APIs and middleware, following defined patterns to ensure data integrity, security, and stable end‑to‑end workflows across ITSM, CMDB, and CSM. - Apply agile practices (Scrum/Kanban) including participation in backlog grooming, sprint planning, daily stand‑ups, and iterative delivery, contributing estimates and working closely with product owners and senior team members. - Use Excel, ServiceNow reporting, and platform analytics to design dashboards and reports, monitor KPIs, and recommend improvements to application performance and user experience across ITSM, CMDB, CSM, and Service Portals. - Configure and leverage ServiceNow AI and automation capabilities (e.g., Virtual Agent, Predictive Intelligence) within defined patterns to streamline case handling, routing, and knowledge access for CSM and related processes. - Manage assigned portions of the application lifecycle, including unit testing, regression support, deployment coordination, and post‑release issue resolution in collaboration with release, operations, and senior development staff. - Work with stakeholders and end users to clarify requirements, refine user stories, and translate business needs into clear technical designs and configuration specifications within guardrails set by senior developers. - Apply appropriate roles, groups, and access controls in ServiceNow, following established security and compliance patterns for regulated enterprise environments. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent relevant experience. - Approximately 3–7 years of experience in ServiceNow development or enterprise application development, including hands‑on work with ITSM, CSM, CMDB, and Service Portals or similar service management modules. - Proven proficiency in ServiceNow platform development, including JavaScript/Glide scripting, workflow configuration, and customization of ITSM, CMDB, CSM, and portal components. - Demonstrated experience building and managing Service Portals using front‑end technologies such as HTML, CSS, and AngularJS, with an understanding of responsive design best practices. - Experience designing and maintaining integrations using REST/SOAP APIs in an enterprise environment, following secure coding and data handling practices. - Strong understanding of agile methodologies (Scrum or Kanban), with practical experience working in sprints and delivering iterative enhancements as part of a cross‑functional team. - ServiceNow Certified System Administrator and ServiceNow Certified Application Developer credentials (required). - Strong communication, problem‑solving, and analytical skills, with the ability to handle moderately complex tasks, balance multiple priorities, and collaborate effectively across teams. Preferred Qualifications - Experience implementing or supporting ServiceNow ITSM, CSM, and CMDB in large‑scale or highly regulated environments. - Exposure to ServiceNow AI/automation capabilities, including Virtual Agent, Predictive Intelligence, and AI‑driven workflows. - Additional ServiceNow certifications such as Implementation Specialist in CSM, ITSM, or related practice areas. - Agile or Scrum certification (e.g., CSM, SAFe) and experience contributing to solution design or leading small development workstreams under guidance from a lead or architect. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.