• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes • Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models • Translate user requirements into functional and technical design specifications • Perform applicable system(s) configuration that meets business requirements • Develop test plans, test cases, and test scripts to validate performance of all functions • Conduct effective unit, integration, system and end-user acceptance testing • Provide client and support training through development of training materials • Communicate project status and upgrades to clinic users • Manage multiple requests from multiple users and balances priorities • Assist with support and troubleshooting as needed.

Role Description At Ultimate Jet Vacations, we don't believe data should sit inside dashboards waiting to be discovered. We're looking for a Business Intelligence Analyst who can transform complex commercial data into clear, actionable insights that help our leaders make faster and smarter decisions. This isn't a report-building role. It's a strategic business partner role. You'll work closely with our Head of Commercial Strategy and department leaders across Sales, Marketing, Finance, and Operations to uncover trends, identify opportunities, challenge assumptions, and proactively bring insights to the table before anyone asks for them. If you're naturally curious, enjoy solving business problems with data, and love telling the story behind the numbers, we'd love to meet you. Responsibilities - Own and continuously improve our core Tableau dashboards across Sales, Gross Profit, Agent Performance, Regional Performance, Marketing, and Luxury Travel. - Partner with department leaders to review performance, identify trends, uncover opportunities, and translate data into meaningful business conversations. - Proactively identify GP leakage, negative-margin bookings, underperforming agents, operational inefficiencies, and emerging commercial trends, providing recommendations for improvement. - Prepare and maintain the weekly Commercial Reporting package, ensuring leadership has accurate and actionable metrics for strategic meetings. - Maintain the integrity of our commercial data model, Tableau environment, and data dictionary while collaborating closely with the Technology team. - Design thoughtful ad hoc analyses that help answer strategic business questions—not simply produce reports. - Improve data accessibility by empowering department leaders to confidently self-serve key dashboards and metrics. - Research, design, and implement AI-powered analytical solutions using Large Language Models (Claude preferred) to automate repetitive reporting and accelerate decision-making. - Continuously look for opportunities to improve reporting processes, dashboard usability, and overall data quality across the organization. Qualifications - 2-4 years of experience in Business Intelligence, Data Analytics, Commercial Analytics, or a similar analytical role. - Bachelor's degree in Business, Economics, Statistics, Computer Science, Data Analytics, or a related field. - Advanced experience with Tableau. - Strong SQL skills. - Excellent Excel and/or Google Sheets proficiency. - Experience designing dashboards focused on business decision-making rather than simply displaying metrics. - Strong understanding of data modeling and data visualization best practices. - Experience working with AI tools or Large Language Models (Claude preferred). - Ability to communicate complex analytical findings in a clear, simple, and business-friendly way. - Full professional proficiency in English, both written and verbal. Requirements - Experience with Python for data analysis or automation. - Experience with HubSpot reporting. - Experience within the travel, hospitality, or luxury industries. - Experience building AI automations or analytical workflows. Who You Are - You don't wait for someone to ask for a report; you already noticed the trend. - You're naturally curious and love digging beneath the surface to understand why something is happening. - You enjoy partnering with business leaders, asking thoughtful questions, and helping them make better decisions through data. - You see dashboards as conversation starters, not finished products. - You're constantly looking for ways to improve processes, automate repetitive work, and make data easier for everyone to understand. - Most importantly, you care about business outcomes just as much as the numbers behind them. Why You'll Love This Role - You'll work directly with company leadership and have a real impact on commercial strategy. - Instead of spending your days building endless reports, you'll influence decisions across multiple departments, improve how the business uses data, and help shape the future of analytics and AI at Ultimate Jet Vacations. - If you enjoy turning data into action, challenging assumptions, and building solutions that make everyone's job easier, this role is for you. - LatAm-based candidates are welcome to apply. - Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

• Owner of Workday requests, training, and issue resolution via Cherwell tickets, email, and phone • Ad hoc responsibilities such as report writing, data analysis and clean up, and project support • Advise HRIS Director of common or recurring issues that may require process improvement development • Customer service and training for all Workday users

**JOB SUMMARY** The Quality Analyst is responsible for managing the various aspects of the medical file review process. They will review the completed referral to ensure client questions have been addressed appropriately and review the completed report for accuracy. Ensuring client and department standards have been met. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. **MAJOR DUTIES & RESPONSIBILITIES** * Quality Audits* - Reviews reports accompanying medical records to ensure that the report is complete and that all questions posed by the client have been addressed. - Follows up with the reviewer with any additional questions or clarifications needs. - Follows up with the client should there be any additional questions. - Updates clients frequently on referral progress. - Ensures the report is grammatically correct with no spelling errors. - Ensures each referral adheres to the QA checklist prior to the completion. - Formats reports for approval. * Communication* - Communicates clearly and concisely between the customer, reviewer, and Operations team - Must confidently speak with physicians and clients regarding the content of their peer reviews. Other duties & special projects, as assigned and based on business needs. ****