• Perform system build, configuration, and optimization within the Epic Grand Central (ADT) module. • Collaborate with operational stakeholders, registrars, and clinical staff to translate business requirements into efficient Epic system designs. • Conduct unit testing, integrated system testing, and regression testing for Epic upgrades, double-upgrades, or custom build implementations. • Provide tier-2/tier-3 application support, resolving complex tickets, build errors, and interface issues (e.g., HL7 ADT feeds). • Partner closely with analysts across related modules—specifically **Prelude (Registration)**, Cadence (Scheduling), Resolute Hospital Billing (HB), and ClinDoc—to ensure seamless data integration and patient flow. • Maintain clear, up-to-date documentation of build specs, system designs, testing scripts, and operational workflows.

• Create innovative, thought provoking, and highly leveraged “must-have insights” content • Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act • Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward • Demonstrate thought leadership in establishing Insights positions across a team of analysts • Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda • Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights • Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions • Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings • Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business • Provide high quality and timely content peer review • Build credibility as an industry expert to represent Gartner insights, methodology and strategy • Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community • Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery • Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

• Processes and analyzes employee information by using Human Resources Information Systems (Workday). • Designs, implements, and analyzes reports to determine the overall trends of the organization in at least two functional areas. • Ensures systems integration and upgrades by collaborating and communicating with other colleagues and business SMEs. • Significantly contributes to complex aspects of projects. • Ensures the integrity of HR data and accurate/optimal use of the HRIS system (Workday) ensuring all deliverables are achieved in a timely/accurate manner. • Leads issues resolution and response coordination during unplanned adverse events involving technology and process. • Leads projects in related functional areas of Workday by preparing project plans, gaining SME support and providing market-based configuration recommendations. • Ensures changes to systems are developed, configured and tested in non-production environments before being deployed in the live environments. • Ensures all changes and enhancements are well documented utilizing best practices to ensure version control and standard naming conventions strategies are employed.

Senior Financial Analyst (must reside in Florianópolis)WHO WE ARE Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites, and we’re backed by $100 million investment from notable investors. A DAY IN THE LIFE We're looking for a Senior Financial Analyst to join our growing Strategic Finance team. This role will support a broad range of FP&A activities, including financial planning, forecasting, executive reporting, SaaS metrics, and cross-functional business partnering. Working closely with the Strategic Finance team and business leaders across the company, you'll help deliver the financial insights and reporting that guide strategic decision-making. This is an excellent opportunity for someone who enjoys solving complex business problems, building financial models, and working across multiple areas of finance in a fast-growing SaaS company. WHAT YOU’LL DO - Support the monthly forecasting, annual budgeting, and long-range planning processes across the business. - Build, maintain, and enhance financial models for revenue forecasting, operating expenses, and strategic initiatives. - Leverage AI tools and emerging technologies to improve financial analysis, streamline reporting, automate repetitive tasks, and enhance finance processes. - Prepare recurring executive and Board reporting, including financial results, KPI reporting, and variance analyses. - Further develop and maintain SaaS reporting, including MRR, ARR, bookings, churn, retention, and other key subscription metrics. - Partner with leaders across Sales, Marketing, Customer Success, Product, Engineering, and G&A to support budgeting, forecasting, and business decision-making. - Analyze financial and operational performance, identify key trends, and provide actionable recommendations. - Support strategic initiatives through financial modeling, business case development, scenario analysis, and ad hoc projects. - Help improve finance processes through automation, reporting enhancements, and scalable financial models. - Collaborate closely with the U.S.-based Finance team while working effectively across time zones. WHO YOU ARE - Bachelor's degree in Finance, Accounting, Economics, or a related field. - 3–6+ years of experience in FP&A, Strategic Finance, Accounting, or a related analytical role. - Strong financial modeling, analytical, and problem-solving skills. - Advanced proficiency in Excel and/or Google Sheets. - Professional proficiency in English (written and verbal), with the ability to communicate effectively with U.S.-based & international stakeholders. - Solid understanding of fundamental accounting principles and financial statements. - Familiarity with AI tools (ChatGPT, Microsoft Copilot, Gemini, Claude, or similar) and an interest in applying them to improve productivity, financial analysis, and reporting workflows. - Experience with financial planning systems such as Anaplan, Adaptive Planning, Pigment, or similar platforms is preferred. - Experience with ERP systems (NetSuite preferred) and BI tools such as Domo, Looker, Tableau, or Sigma is a plus. - Experience in SaaS, technology, or another subscription-based business is preferred. - Exposure to recurring revenue metrics such as ARR, MRR, churn, retention, bookings, or similar operating metrics is preferred. - Highly organized with excellent attention to detail, intellectual curiosity, and a continuous improvement mindset. WHAT YOU’LL BRING - A collaborative approach and willingness to support a variety of strategic finance initiatives. - The ability to translate data into actionable business insights. - Strong business partnering skills and comfort working with cross-functional stakeholders. - A proactive mindset with the ability to manage multiple priorities in a fast-paced environment. - A desire to continuously improve processes and build scalable reporting and financial models. Location & Work Model Candidates must reside in Florianópolis to align with our team collaboration needs and occasional in-person meetings. Application Instructions Please submit an English version of your resume when applying. Interviews will be conducted in English to align with our global communication standards. Why Duda? At Duda, we value creativity, innovation, and collaboration. You’ll have the opportunity to work with a dynamic, talented team, contributing directly to the success of our global support organization. We believe in empowering our people to achieve their best work and create exceptional customer experiences. Duda is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or any other personal characteristic. If you have a disability or special need that requires accommodation to navigate our careers site or to complete the application process, please contact accommodations@duda.co. Want to learn more about Duda? Check us out here!