Role Description Come work as a Virtual Physician with Vancouver Coastal Health (VCH)! This role will include virtual physician support on weekends for up to three specific mental health teams operating primarily in the downtown eastside in Vancouver: - Mobile Crisis De-escalation (MoDe) team - a non-police, same-day crisis response team for individuals in the inner city experiencing a mental health or substance use crisis - Acute Home Based Treatment (AHBT) team - a short-term mental health stabilization team for patients with moderate decompensations, who can be managed in the community - Indigenous Crisis Response Team (ICRT) - an Indigenous-specific crisis response service The interdisciplinary teams work closely with community service providers including shelter and supportive housing staff to provide a community-based, healthcare-led crisis response, post-crisis follow-up, and service navigation. AHBT works closely with nurses, psychiatrists, and other allied health to support patients in the immediate stabilization after a mental health decompensation. This role is ideal for physicians/NPs who are already working on the weekend and want to stack call shifts, or who would like to work from home. Physician scope / activities, which will be delivered on-call, remotely: - Provide on-call, virtual, episodic care to patients, who will be initially assessed by our nurses in-person on Saturdays or Sundays from 0800-1900 - Liaise with nursing staff who are on site (mostly in shelters and supported housing buildings) to create an episodic care plan for a patient and determine which services they will be bridged to - Coordinating with the other physicians/NPs on the team as needed to ensure continuity of care This episodic care could require: - Antipsychotic titration for mental health decompensation - Virtual certification with a Form 4 (on rare occasions) - Care coordination, as well as liaison with psychiatrists You will need to use Profile EMR, PARIS as well as Cerner for this role, and will be compensated for any training required. In keeping with the spirit of meeting patients where they are, other episodic care needs may also need to be addressed, including: - Skin and soft tissue infection (SSTI) management - Bridging scripts for opiate agonist management As this is a pilot program, we anticipate the call volume to be low in the beginning, and compensation would be equivalent to 1 session for each 10-hour shift on the weekend. This would be rapidly adjusted as demand picks up. Qualifications - Current College of Physicians of BC (CPSBC) - Full - Canadian College of Family Practitioners (CCFP) - Mandatory - Canadian Medical Protective Association (CMPA) - Mandatory - Fellow of the Royal College of Physicians of Canada (FRCPC) - Desired Requirements Please note that a resume and cover letter are required to apply for this position. As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process. Benefits - Comprehensive health benefits package, including MSP, extended health and dental, and municipal pension plan - Grow your career with employer-paid training and leadership development opportunities - Wellness supports, including counselling, critical incident, and innovative wellness services are available to employees and their immediate families - Award-winning recognition programs to honour staff, medical staff, and volunteers

• Identify best practices and create the capabilities needed to drive a consistent process that achieves business goals across sites. • Meet with offices and cross-functional teams to gather feedback and identify site-level needs and improvement opportunities. • Identify solutions and best practices that can be rolled out consistently across all sites and service lines. • Convert priorities into an actionable implementation timeline, incorporating each site’s capacity for change, and hold sites accountable to the schedule. • Drive the development, testing, and implementation of new processes and tools, using change management practices to ensure adoption and that rollout timelines are met. • Utilize AI-powered tools to monitor and track the progress of the rollouts and measure impact of the changes to the business. • Utilize AI tools and capabilities (e.g., Claude, Copilot) to drive efficiency, analyze feedback trends, and support product development across the business. • Utilize tools to track progress, monitor performance by site, and tie outcomes to site-level financial data and business goals. • Bring comprehensive subject-matter expertise and strong business-partnering skills, building rapport with individuals across diverse backgrounds and experience. • Be a hands-on leader driving buy in and adopting the new process at each site. • Actively work with the sites to iterate on the process to meets the sites abilities and needs. • Foster a culture of continuous improvement through effective change management. • Resolve conflicts that arise through the implementation of the new process and identify solutions. • Driving initiatives while balancing pushback, knowing when to push for change vs. when to leave processes alone.

• Performs data entry for all referral, prior authorizations and hospital notifications; attaches and/or includes clinical documents as needed • Utilizes knowledge to determine appropriate CPT, HCPC, ICD-10 codes using CMS, NCQA and HCA criteria • Researches and validates benefit and prior authorization requirements to determine appropriate course of action within the Care Management system • Reviews, corrects, and approves authorization requests via the web portal; determines appropriate level of complexity and refers cases requiring clinical review to a nurse reviewer • Reviews completed denial letters for accuracy and adherence to compliance deadlines • Edits and proofreads content for appropriate medical terminology and MCG criteria • Ensures letters are mailed within established timeframes • Accurately applies policies & procedures, benefit and eligibility standards to all incoming requests • Conducts research, validates data, and responds to complex inquiries from multiple sources, including but not limited to members, nurses, medical providers, customer service, operations, appeals, case management and care coordination

• Efficiently deliver on-site service while meeting cost and time objectives. • Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations. • Diagnose and resolve equipment issues, performing necessary repairs. • Collaborate with internal departments to improve customer support processes. • Carry out installations and adjustments on TOMRA Food equipment as required. • Provide comprehensive training to customers on operation and maintenance of our systems. • Maintain accurate, detailed field reports to guide administrative follow-up procedures.