RESA Power is the premier national provider of mission-critical power system solutions.
Continuous Improvement Specialist – Technology
Location
United States
Posted
6 days ago
Salary
$80K - $90K / year
Seniority
Senior
Job Description
Continuous Improvement Specialist – Technology
RESA Power
• Identify best practices and create the capabilities needed to drive a consistent process that achieves business goals across sites. • Meet with offices and cross-functional teams to gather feedback and identify site-level needs and improvement opportunities. • Identify solutions and best practices that can be rolled out consistently across all sites and service lines. • Convert priorities into an actionable implementation timeline, incorporating each site’s capacity for change, and hold sites accountable to the schedule. • Drive the development, testing, and implementation of new processes and tools, using change management practices to ensure adoption and that rollout timelines are met. • Utilize AI-powered tools to monitor and track the progress of the rollouts and measure impact of the changes to the business. • Utilize AI tools and capabilities (e.g., Claude, Copilot) to drive efficiency, analyze feedback trends, and support product development across the business. • Utilize tools to track progress, monitor performance by site, and tie outcomes to site-level financial data and business goals. • Bring comprehensive subject-matter expertise and strong business-partnering skills, building rapport with individuals across diverse backgrounds and experience. • Be a hands-on leader driving buy in and adopting the new process at each site. • Actively work with the sites to iterate on the process to meets the sites abilities and needs. • Foster a culture of continuous improvement through effective change management. • Resolve conflicts that arise through the implementation of the new process and identify solutions. • Driving initiatives while balancing pushback, knowing when to push for change vs. when to leave processes alone.
Job Requirements
- Bachelor’s degree in related field and a minimum of 5 years of experience
- Experience with project management, especially managing projects across multiple sites and stakeholders within the organization
- Operating experience working independently and cross-functionally within an organization, handling complex issues with minimal supervision
- Experience with CRM systems and/or product development/product management
- Comfort and experience using AI tools (e.g., ChatGPT, Claude, Copilot) to drive efficiency and capabilities in day-to-day work
- Collaborative, flexible and innovative; the ideal candidate brings a positive, high-energy attitude with strong customer service skills
- Comfortable working in a fast-paced, dynamic environment with frequent change and evolving priorities
- Excellent verbal and written communication skills
- Able to tailor communication style with all levels in the organization.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Related Guides
Related Categories
Related Job Pages
More General Jobs
Utilization Management Coordinator
Community Health Plan of WashingtonWe are a not-for-profit offering Medicaid, Medicare Advantage, and Individual & Family health plans in Washington state.
• Performs data entry for all referral, prior authorizations and hospital notifications; attaches and/or includes clinical documents as needed • Utilizes knowledge to determine appropriate CPT, HCPC, ICD-10 codes using CMS, NCQA and HCA criteria • Researches and validates benefit and prior authorization requirements to determine appropriate course of action within the Care Management system • Reviews, corrects, and approves authorization requests via the web portal; determines appropriate level of complexity and refers cases requiring clinical review to a nurse reviewer • Reviews completed denial letters for accuracy and adherence to compliance deadlines • Edits and proofreads content for appropriate medical terminology and MCG criteria • Ensures letters are mailed within established timeframes • Accurately applies policies & procedures, benefit and eligibility standards to all incoming requests • Conducts research, validates data, and responds to complex inquiries from multiple sources, including but not limited to members, nurses, medical providers, customer service, operations, appeals, case management and care coordination
• Efficiently deliver on-site service while meeting cost and time objectives. • Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations. • Diagnose and resolve equipment issues, performing necessary repairs. • Collaborate with internal departments to improve customer support processes. • Carry out installations and adjustments on TOMRA Food equipment as required. • Provide comprehensive training to customers on operation and maintenance of our systems. • Maintain accurate, detailed field reports to guide administrative follow-up procedures.
• Fournir efficacement des prestations de service sur le terrain en respectant les objectifs de coûts et de délais. • Assurer une performance optimale des machines de tri de TOMRA Food afin de dépasser les attentes des clients. • Diagnostiquer et résoudre les problèmes liés à l'équipement, en effectuant les réparations nécessaires. • Collaborer avec les départements internes afin d'améliorer les processus d'assistance aux clients. • Effectuer des installations et des ajustements sur les équipements TOMRA Food selon les besoins. • Fournir une formation complète aux clients sur le fonctionnement et l'entretien de nos systèmes. • Maintenir des rapports de terrain précis et détaillés pour guider les procédures de suivi administratif.
• Intégrer la plate-forme de production Kinases Profiling organisée en flux de production • Réalisation de tests enzymatiques selon un planning prédéfini et des processus de production industriels • Participation à l'amélioration continue du laboratoire en termes de sécurité, qualité et productivité
