• Lead, grow, and develop a team of engineers building and operating CI/CD pipelines and pipeline tooling. • Own the architecture, roadmap, and reliability of our CI/CD pipelines from source to production. • Integrate AI capabilities into the developer workflow including AI code review on pull requests, AI generated tests, intelligent test selection and flake detection, AI assisted failure triage, and engineering intelligence dashboards that surface bottlenecks and impact. • Partner with the broader DevEx organization to roll out, support, and measure adoption of AI coding assistants (e.g., Claude Code, Cursor, Copilot) across product engineering teams. • Build paved road templates, reusable libraries, and golden paths that make doing the right thing the easiest thing for product teams. • Drive measurable improvements in pipeline reliability, build and test duration, and developer wait times. • Partner with security to build supply chain controls, policy enforcement, and AI specific guardrails into the pipeline. • Work closely with the Infrastructure Services team that owns CI/CD orchestration, GitOps continuous delivery, artifact management, and related platforms, and with product engineering teams that consume the pipelines. • Establish on call practices, incident response, SLOs, and continuous improvement loops for pipeline systems. • Recruit, mentor, and grow engineers and create an environment where strong engineers do their best work. • CI/CD pipelines are the circulatory system of an engineering organization, and AI is rapidly becoming part of that bloodstream. The Manager of Developer Tooling will lead the team that defines how code reaches production, safely, quickly, confidently, and increasingly with AI as a first class participant in the workflow. This is a critically important role with significant impact on engineering velocity and reliability across the company.

Title: Senior Engineering Operations Manager – Remote Location: Sydney, New South Wales 2000, Australia Full-time Job Description: Role Type Within Australia • Permanent • Full-time • Mid-level Senior Description Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. - We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission? - We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy - We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale - We Live by Our Values – we role model our values 100% of the time - We Expect High Performance – we set a high standard and we’re not satisfied with being average This role As we scale our engineering organisation globally, we are investing in the operational foundations that allow us to move faster, support our products better, and grow our teams with confidence. This is a newly created leadership role sitting at the heart of that investment. The Senior Engineering Operations Manager will own our global application support operating model — defining how we organise coverage across regions and timezones, how we build and maintain the right capabilities in the right places, and how we ensure our products are supported to the standards our customers expect. This is a role for someone who thrives at the intersection of engineering, operations, and people — equally comfortable designing a framework and rolling up their sleeves to implement it. You will work across our global engineering leadership, have direct access to the GM of Engineering, and leave a lasting mark on how a 450-person organisation operates. You will Design and own the operating model - Define and maintain our global application support operating model, including on-call structures, escalation paths, SLA tiers, and coverage standards across our product portfolio - Ensure the right engineering capability exists in the right regions to support our products — identifying where investment in knowledge transfer, upskilling, or hiring is needed - Build and manage relationships with regional engineering leaders to ensure the model is understood, owned, and continuously improved at the local level - Establish clear reporting on coverage health, on-call cost, and capability maturity across the organisation Lead capability development - Design and drive structured knowledge transfer programmes that build genuine application expertise within regional teams - Work with engineering managers to identify capability gaps and build time-bound plans to close them - Support the onboarding of newly acquired teams into our operating model, ensuring coverage continuity during transitions Own on-call and incident readiness - Define our on-call philosophy and ensure it is implemented consistently and compliantly across all regions - Work with People Operations and legal to establish on-call arrangements that are commercially sound and legally compliant in each region we operate - Configure and maintain our incident management and on-call tooling (FireHydrant and Signals), ensuring rosters, escalation paths, and alerting reflect the operating model - Partner closely with our Global Incident Manager on incident process and post-incident learning Drive continuous improvement - Use incident data and coverage reporting to identify patterns and proactively improve the model over time - Stay ahead of the business — as we launch new products and enter new markets, ensure the operating model scales with us - Contribute to infrastructure coverage design where application and platform support patterns overlap Who you are To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring - Proven experience designing and owning engineering operating models in a multi-timezone, multi-product environment - Strong understanding of on-call and incident management practices, with hands-on experience configuring tooling such as PagerDuty, FireHydrant, or similar - Track record of building capability uplift programmes that deliver measurable outcomes within defined timeframes - Experienced working across cultures and geographies — you will lead cross-regional work from day one - Commercially aware — able to model on-call costs, assess trade-offs, and present recommendations clearly to senior stakeholders - A natural influencer — able to drive alignment and outcomes across engineering leaders without direct line authority - High comfort with ambiguity and pace — this is a build role in a fast-moving environment - Equally effective as a strategic designer and a hands-on implementer These will also be advantageous - Production experience with web application stacks, particularly Ruby on Rails and/or .Net - Familiarity with AWS, particularly container-based architectures (ECS, EKS) - Experience integrating teams and operating models through business acquisitions - Working knowledge of employment law across multiple regions as it relates to on-call obligations - Background that spans both technical depth and operational or organisational design - Experience embedded in or working alongside an SRE or platform engineering function What we can offer At Employment Hero, we don’t just talk about a better way to work. We live it. Joining Employment Hero means you’ll: - Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes. - Be trusted to own your work, make decisions, and have a real impact from day one. - Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise. - Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career. - Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create. - Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth. - Connect with colleagues from around the world at our Annual Global Gathering. We’ve celebrated together in Thailand, Vietnam, Bali and Dubai, and can’t wait to meet in the Gold Coast, Australia, in September 2026. Company Overview Employment Hero is the world’s first Employment Operating System: an end-to-end system built to make employment easier for everyone. From hired to retired, everything employment is managed in one place. Employment Hero helps over 300,000 businesses worldwide hire great people and manage everything from hiring, HR and payroll, through to rewards, recognition and offboarding —all automated behind the scenes. And for the 2M+ employees and jobseekers using Employment Hero, Employment OS is their work passport to unlock great job opportunities, manage work admin and grow their career.

Role Description Nosso time de Plataforma é responsável por garantir a fundação escalável da tecnologia da Acerto. Nosso trabalho consiste na busca constante pela estabilidade, segurança, performance e disponibilidade da nossa plataforma em cloud. Trabalhamos em um ambiente dinâmico e colaborativo, onde a inovação e a busca por soluções eficientes são incentivadas. Diariamente, lidamos com desafios técnicos complexos e buscamos sempre a melhor forma de atender às necessidades dos nossos clientes. - Liderar e gerenciar a equipe de Plataforma, promovendo um ambiente de trabalho colaborativo e produtivo. - Desenvolver e implementar estratégias de cloud que garantam alta disponibilidade, segurança, desempenho e custo efetivo das nossas aplicações. - Supervisionar a migração de sistemas e dados para ambientes de cloud, assegurando a integridade e segurança das informações. - Monitorar e otimizar a performance das plataformas, realizando ajustes conforme necessário para atender às demandas do negócio. - Garantir a conformidade com as melhores práticas de segurança da informação e regulamentações aplicáveis. - Colaborar com outras áreas de TI e stakeholders para alinhar as soluções de cloud e plataforma com os objetivos estratégicos da empresa. Qualifications - Experiência comprovada em gerenciamento de infraestruturas de cloud (AWS, Google Cloud, Azure). - Conhecimento profundo em Platform Engineering, DevSecOps, CI/CD e metodologias ágeis. - Habilidade para liderar e desenvolver equipes técnicas, promovendo um ambiente de inovação e aprendizado contínuo. - Experiência com monitoramento de performance e otimização de sistemas. - Forte compreensão das melhores práticas de segurança da informação. - Excelente capacidade de comunicação e colaboração com equipes multifuncionais. Requirements - Certificações em cloud computing (AWS Certified Solutions Architect, Azure Solutions Architect, Google Professional Cloud Architect, etc.). - Experiência com automação de infraestrutura usando ferramentas como Terraform, Ansible ou similares. - Experiência com construção de IdP (Internal Developer Platform). - Conhecimento em contêineres e orquestração (Docker, Kubernetes). - Experiência prévia em fintechs ou instituições financeiras. - Familiaridade com compliance e regulamentações específicas do setor financeiro. Benefits - Caju alimentação (R$ 1.148,00/mês); - Caju flexível (R$800,00/mês); - Plano de saúde nacional (sem mensalidade para o colaborador, direito à isenção da mensalidade de uma pessoa dependente, e com coparticipação); - Plano odontológico; - Licença parentalidade estendida (45 dias para pessoas não gestantes e 180 dias para pessoas gestantes); - Programa de Participação de Resultados (anual); - Wellhub; - Desconto em cursos de inglês; - Duo Gourmet; - Cartão Inter Black (com 1% de cashback na fatura); - Horário flexível; - Folga de aniversário; - Previdência privada;

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are the ITSM Engineering at ServiceNow and our team focuses on designing, building, configuring, and optimizing the IT Service Management (ITSM) modules within the platform. It translates business requirements into automated workflows, integrating AI and ITIL best practices to streamline how IT services are delivered and supported across an enterprise. What you get to do in this role: - Manage product development activities - Work with product management, design, support and other dev teams to create high-quality solutions - Manage daily activities of the development team - Solve difficult and sometimes ambiguous problems - Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 6+ years of experience with technologies relevant to SN and advanced coding skills - 1-2 years of people management or team leadership experience. - 6+ years of experience in SAAS products - Demonstrated ability to coach, mentor, and develop team members. - Experience leading projects, initiatives, or small teams in a professional environment. - Experience with open source tools and agile development environments - Fluency in one or more relevant programming language (JavaScript, Java, C++, Ruby. Shell) - Understanding of JavaScript based frameworks like React, Angular - An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems - Ability to execute a project based on our priorities, context, risks and desired outcomes FD21 For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. 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