Vice President, Client Engagement, North America Location: United States (Remote) Work Arrangement: Fully Remote (Preference for candidates within commuting distance of a regional hub or a major city due to frequent travel.) Employment Type: Full-time Salary: On-Target Earnings (OTE): $300,000 – $400,000 annually We are actively seeking a VP, Client Engagement, North America. The role will be based in the US and may work from a remote office; location within commuting distance of one of our Regional hubs is highly desirable, or near a major city, as frequent travel will be required across the theatre, primarily in the US and Canada. The role will report directly to the GM, North America Theatre. Position Summary As Rimini Street continues to evolve and scale our company to $1B/year in revenue, we are seeking a VP, Client Engagement, North America to own the client lifecycle across our North America installed base, ensuring clients receive measurable value from Rimini Street while expanding adoption of our full services portfolio. This leader will be accountable for client experience, retention, renewal health, executive engagement, value realization, advocacy, and cross-sell growth across existing enterprise accounts. This is a quota carrying role, and is responsible for owning the North America Renewals and Cross sell quotas. The VP will lead Directors of Client Engagement and Senior Engagement Managers responsible for delivering a consistent, high-quality customer experience; identifying renewal and satisfaction risks early; building trusted executive relationships; and creating disciplined cross-sell motions that grow Rimini Street’s share of wallet. Working cross organizationally and closely with Sales, Renewals, Global Service Delivery, Marketing, Product Line Management, and the Office of the Chief Customer Officer, this leader will ensure clients achieve business outcomes, adopt contracted services, understand the broader Rimini Street portfolio, and become long-term advocates. Essential Duties & Responsibilities - Hire, develop, and lead a world-class customer experience and client growth organization responsible for client satisfaction, value realization, adoption, retention, renewals, advocacy, and cross-sell growth across existing enterprise accounts in North America. - Hire, train, and mentor Directors of Client Engagement who will lead teams of Senior Engagement Managers focused on strategic account planning, executive relationship development, value-based customer conversations, cross-sell best practices, advocacy, and long-term renewals. - Own customer experience outcomes and retention performance across the North America installed base ensuring clients recognize the full value of their Rimini Street relationship. - Actively manage accounts to identify at risk clients through health, satisfaction, renewal, delivery, and relationship indicators; collaborate with Regional leadership, Service Delivery, Renewals, and executive sponsors to develop and execute retention plans in order to achieve quarterly and annual renewal targets - Grow revenue with existing clients by building disciplined cross-sell pipeline, coaching teams through opportunity creation and execution, and meeting or exceeding quarterly cross-sell and expansion targets. - Work closely with internal partners including Sales, Renewals, Product Line Managers, Marketing, Office of the Chief Client Officer, and Service Delivery to align client experience, renewal strategy, adoption priorities, cross-sell motions, and operational delivery standards. - Develop scalable cross-sell programs and account planning disciplines across the portfolio, including Application Management, Professional Services, Managed Services, security, interoperability, and other emerging offerings. - Create and continuously improve the operating model, cadence, tools, reporting, and processes that increase customer satisfaction, improve renewal predictability, and scale installed-base growth. - Build a strong base of referenceable clients, success stories, executive advocates, and client proof points that support retention, cross-sell, pre-sales efforts, market outreach, and customer community engagement. - Drive growth, value realization, and partnership with the largest and most strategic clients, ensuring executive alignment, active engagement, portfolio awareness, and full recognition of Rimini Street’s value. - Ensure client communications, executive business reviews, success plans, escalations, and follow-up actions are timely, accurate, outcome-oriented, and aligned to the right customer stakeholders. - Own performance reporting and business reviews for customer experience, retention, renewal risk, pipeline creation, cross-sell attainment, client advocacy, and team execution; deliver clear action plans to leadership and key stakeholders. - Provide detailed and timely status reporting to management on client health, renewal outlook, cross-sell pipeline, forecast confidence, strategic account progress, and key risks requiring executive support. - Provide ongoing feedback and improvement suggestions to Sr. Sales Management and the Office of the Chief Client Officer Professional Experience and Qualifications Experience - 15+ years of experience in enterprise software, technology services, customer success, account management, or client-facing revenue leadership roles, ideally within global enterprise software or high-growth services environments. - 8+ years of leadership experience managing customer-facing, quota-bearing, account management, customer success, or client engagement teams, with a proven track record of building teams that deliver retention, growth, and customer outcome targets. - Significant experience in post-sales customer-facing roles, including Account Management, Customer Success, Client Engagement, Renewals, or equivalent roles with direct ownership of client outcomes and commercial performance. - 5+ years of experience selling technology services including software Support, Managed Services and/or Professional Services. - Experience driving renewals, retention, adoption, customer value realization, and expansion of recurring support and services contracts within complex enterprise accounts. - Track record of outstanding customer and revenue achievement, including meeting or exceeding retention, renewal, cross-sell, account growth, customer satisfaction, and advocacy goals. - Experience managing deals, client accounts and/or portfolios to meet expense and margin targets. - History of identifying and developing executive relationships with clients, partners, industry analysts and press, and to leverage relationships for references, marketing assets, events and interviews. - Proven track record in helping clients leverage their IT solutions to meet business objectives. - Demonstrated results in leading cross-functional teams to execute projects and corporate initiatives and meet broad business goals. - Proven experience coaching teams through strategic account planning, executive engagement, renewal strategy, pipeline creation, cross-sell opportunity development, and complex deal execution. - Experience managing customer-facing teams across multiple regions or verticals, with focus on enterprise clients, complex stakeholder environments, and accounts larger than $1B in annual revenues. - Experience in Oracle and/or SAP markets, other ERP software ecosystems and VMware is desirable. AMS and Professionals Services Sales Experience is also highly desirable Qualifications and Skills - Strong customer experience leadership, executive presence, exceptional attitude and spirit, and the ability to establish consensus across functional areas, leadership teams, and clients. - Customer-centric and commercially disciplined approach with a passion for helping customers achieve business outcomes while identifying responsible opportunities to expand Rimini Street’s value. - A track record of managing, retaining, and growing top enterprise clients through executive engagement, account planning, value realization, and cross-functional execution. - Demonstrated ability to combine analytics, client health indicators, qualitative insights, and relationship intelligence to solve complex business issues and prioritize customer growth opportunities. - Excellent interpersonal skills, and the ability to build and maintain strong relationships. People management skills to hire, train and retain a talented team. - Project management skills on large, multi-faceted projects. - Proven record of producing high-quality deliverables and results, on-time. - Ability to influence and direct cross-functional groups in dotted-line relationships and matrixed organizations. - Strong communication skills, verbal, writing and presentations. - Strong time management and organizational skills. - Willingness to embrace change and adapt in a rapidly evolving, fast-moving market and company. - Demonstrated success building and reinforcing a unique and creative culture that is team-oriented and collaborative. - Leading by example. Working hard with a willingness to get involved in whatever needs to be done. Education Bachelor's degree or equivalent required, Master's or MBA desirable. Location Remote - U.S. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. The general OTE range for this type of role is 300k - 400k depending on skills and experience. The actual compensation offered will ultimately be based on several factors such as: a candidate's location, and the level of applicable skills and professional experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process. Benefits for US employees include: - Medical, Dental, and Vision insurance - Disability insurance - Paid Parental Leave - 401(k) program - Generous Paid time off (PTO) We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: - Company - We dream big and innovate boldly. - Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration. - Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. - Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

• Own the strategic direction of the programmatic practice by identifying new opportunities, leading structured testing initiatives, validating emerging tactics and technologies, and scaling proven approaches into repeatable best practices that improve client outcomes. • Sharpen and scale the operating playbook for campaign builds, QA, and trafficking, raising quality and speed as volume grows. • Lead, develop, and expand our team of programmatic buyers, owning hiring, training, career development, and day-to-day performance management as the practice scales. • Serve as Lamark’s senior point of contact with key SSP and DSP partners: negotiating terms, unlocking new inventory and features, and staying ahead of platform roadmaps. • Own reporting and measurement for the practice: build frameworks for attribution and optimization that hold up to scrutiny and turn performance data into narratives clients understand and trust. • Partner with the sales team throughout the new business process: co-pitching, contributing to RFP responses, and acting as the programmatic subject matter expert in prospect conversations.

Role Description We are seeking an enthusiastic and collaborative media relations executive to join the Syneos Health Corporate Affairs Practice as a freelance EVP. The Corporate Affairs Practice is a consultancy that provides: - Corporate branding - Executive visibility - Thought leadership - Internal communications - Risk and reputation management - Media relations - Corporate social responsibility - Corporate communications expertise The client roster includes large, small and mid-size companies in the pharmaceutical, biotech, medical device, health insurance and consumer health space. This is an opportunity for the right candidate to establish themselves as a go-to corporate media relations counselor. The successful candidate will have: - Proficiency developing large scale and milestone media strategies and presentations and executing those programs - Experience directly interfacing with client leadership from communications leaders to client CEOs - Evidence of established top-tier media relationships and of placing business and corporate news and agenda setting coverage in print, online media as well as broadcast outlets - A demonstrated track record of uncovering and securing opportunities for expert commentary - Skill in identifying stories and developing compelling pitches that differentiate clients within the industry/competitive landscape - Ability and confidence in developing and delivering media trainings - Comfort developing media recommendations for new business proposals and participating in new business presentations/pitch meetings Qualifications - 8-10 years of experience in corporate media relations - experience working with small, mid-size or large healthcare companies is a plus - Agency or in-house background - EVP-level candidate - Deep relationships with top-tier business, health and tech journalists - Strong writer - prose as well as PPT presentations - Experience with media databases Requirements - The ideal candidate will be a high energy, collaborative individual who can work directly with client executives and agency teams to achieve media relations goals - Direct and support creation of media strategies - Regularly present recommendations to clients - Provide regular analysis, insights and commentary on media trends - Conduct proactive media relations - Oversee development of media materials (media lists, press releases, pitch points, key messages, coverage reports) - Mentor and teach junior staff on the fundamentals of media relations - Develop meaningful relationships with journalists Personal Attributes - Team player with the ability to successfully influence - Proactive - Confident, polished and motivated to succeed - Collaborative - Intellectually curious and interest in news Compensation The anticipated hourly rate for this position is XX but may vary based on various factors such as the candidate's qualifications, skills, competencies and proficiency for the role. Company Description At Syneos Health Communications, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. At Syneos Health Public Relations, the possibilities are infinite. Because of our "no walls, no limits" philosophy and entrepreneurial spirit, our employees have the opportunity and potential to work on projects beyond their years of experience. The only limitations here are those that are self-imposed, and we make sure to reward staff based on talent, not title. Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).

Role Description This role offers a unique opportunity for a Public Finance Banker to engage with municipal finance, focusing on building and maintaining relationships with issuers. The position demands a proactive approach to identifying financial solutions for various entities, including school districts and municipal departments. Candidates should possess a robust network within the Chicago area, particularly with the state of Illinois, to effectively navigate the challenges of the role. This position is ideal for individuals who thrive in a sales-oriented environment and are willing to invest significant effort to achieve results. A commitment to relationship-building and an understanding of municipal finance are essential for success in this role. Qualifications - 2++ years of experience in municipal public finance banking - Strong connections within the Chicago area and state of Illinois - Solid background in municipal finance - Series 7, 52, 53, and 24 (or equivalent licenses) are required - Flexibility and a willingness to work 60+ hours per week is preferred - Strong relationship-building skills is preferred - Aggressive sales approach is preferred - Experience in a military-oriented or veteran-owned environment is preferred Requirements - Analyze overall debt structures and develop financing solutions for clients - Generate innovative ideas for financing options - Collaborate with Associates to create effective presentations - Engage potential clients through pitches to secure investments - Leverage existing relationships with issuers to facilitate business opportunities - Manage trading of bonds for clients, including buying and selling Benefits - PPO and HSA health plan options available - 100% of medical premium for employee and family covered by the employer - Dental and vision insurance available, employee-paid - 401k plan with a safe harbor match - Up to fifteen days of vacation per year, increasing with tenure - Maximum of five paid sick leave days per year