• Create and maintain technical documentation, including user guides, knowledge base articles, training materials, process documentation, and help content. • Collaborate with subject matter experts to gather information and ensure technical accuracy. • Translate complex technical concepts into clear, concise, and user-friendly documentation. • Develop and maintain documentation templates, style guides, and standards to ensure consistency. • Research and compile information from multiple sources to create comprehensive content. • Review, edit, and proofread documentation for clarity, accuracy, and completeness. • Manage documentation repositories and ensure content remains current and relevant. • Partner with project managers and stakeholders to deliver documentation on schedule. • Gather feedback from internal and external audiences to continuously improve documentation quality. • Stay current on emerging technologies, industry trends, and best practices in technical communication.

• Script, record, and edit e-learning videos that walk learners through product capabilities, configuration options, best practices, and real-world use cases. • Build polished, on-brand presentation decks for instructor-led training (ILT), webinars, and SME events. Leverage AI tools for content generation and polish. • Collaborate with SMEs to design and test hands-on lab environments and exercises that let learners practice real configurations, troubleshoot issues, and validate their skills in a safe training environment • Create content that supports certification tracks and helps learners prepare for and pass technical assessments • Partner with product managers, product marketing, solutions engineers, sales enablement, and subject matter experts to ensure technical accuracy and relevance • Use learner feedback, completion data, and stakeholder input to continuously improve content quality and effectiveness

• Own, create, and maintain documentation and in-app assistance for the Salesforce application, primarily Agentforce Sales.

• Research, write, edit, and revise a variety of written materials supporting educational video production and public outreach initiatives. • Develop and edit reports, articles, newsletters, brochures, pamphlets, guidebooks, training materials, fact sheets, reference materials, speeches, scripts, news releases, website content, and other communication products as required. • Translate scientific literature, clinical guidance, and technical information into plain language content suitable for public audiences. • Review written materials to ensure technical accuracy, consistency, readability, grammar, style, and compliance with approved clinical guidance. • Collaborate with Subject Matter Experts (SMEs), clinicians, researchers, project managers, and Government stakeholders to validate the accuracy and completeness of educational content. • Edit scripts and supporting production materials to ensure consistency with evidence-based practices and established messaging. • Apply Federal plain language principles and editorial standards to improve clarity, accessibility, and audience comprehension. • Ensure written products maintain a serious, compassionate, and hopeful tone while presenting information about trauma, PTSD, effective treatments, and co-occurring conditions. • Develop content that is trauma-informed, culturally sensitive, and respectful of the diverse experiences of Veterans and other individuals affected by trauma. • Coordinate document review cycles and incorporate Government feedback while maintaining version control and editorial consistency. • Verify citations, references, terminology, and formatting for accuracy and consistency across all deliverables. • Ensure written materials comply with applicable accessibility requirements, organizational style guides, branding standards, and quality assurance procedures. • Support public awareness campaigns, including PTSD Awareness Month initiatives, by developing and editing educational and promotional communication materials.