Role Description The QA Representative monitors the sales and enrollment activities of our marketing staff to ensure compliance with legal, regulatory, and carrier-specific requirements, as well as adherence to approved scripts. Key Responsibilities - Navigate computer systems to locate customer data, including call recordings, enrollment applications, and scorecards. - Search approved websites to verify the accuracy of information presented to customers. - Maintain a thorough understanding of the products and compliance requirements for assigned plans. - Document findings and provide clear, factual written explanations of conclusions. - Conduct sales/enrollment audits in response to allegations from internal and external sources. Qualifications - High school diploma or GED, or equivalent combination of education and experience. - 1+ year of customer service experience. - Basic computer skills with typing speed of at least 20 WPM. - Proficiency with Windows, Microsoft Office, email, and internet navigation. - Familiarity with contact management systems and internet software. - Strong written communication skills, including grammar, clarity, and the ability to present findings. - Basic math skills (add, subtract, multiply, divide; compute rate, ratio, percent; interpret bar graphs). - Ability to follow written, oral, or diagrammed instructions and apply common-sense reasoning. - Clear verbal communication skills, especially for phone/headset use. Preferred Qualifications - Experience with insurance products (e.g., Medicare, life insurance). Core Competencies - Ethics & Integrity – Treats others with respect; works with honesty and upholds organizational values. - Judgment & Reasoning – Makes sound, timely decisions and applies ethical reasoning to varied scenarios. - Quality & Accuracy – Demonstrates thoroughness and attention to detail; continuously improves performance. - Adaptability – Adjusts to changing priorities, competing demands, and unexpected situations. - Dependability – Reliable attendance, follows instructions, and takes ownership of tasks. - Communication – Writes and speaks clearly; adapts style to the audience. Additional Skills - Ability to work independently and multitask. - Strong problem-solving abilities. - Detail-oriented with a results-driven mindset. Supervisory Responsibility This position has no supervisory responsibilities. Benefits By applying to this job, you consent to receive text messages from our recruitment team regarding job opportunities and updates as part of the hiring process. Message and data rates may apply. Company Description TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Lead quality assurance activities across all PWS task areas (3.1 through 3.10) • Conduct independent quality reviews of project deliverables to ensure compliance with established quality standards • Verify deliverables meet contractual requirements prior to customer submission • Support CMMI Maturity Level 3 (ML3) process compliance throughout the program • Perform process compliance reviews and document quality findings • Track quality issues and support corrective actions as needed • Facilitate lessons learned activities and continuous process improvement initiatives • Collaborate with Program Management and project teams to promote quality best practices • Maintain quality assurance records and process compliance documentation • Support program governance and quality reporting activities

Role Description Forget everything you think QA is. This is not a role where you log bugs and toss them over a wall. At Spiderware, QA means finding, understanding, and solving. When something breaks, you're the detective: you work out exactly how it broke, chase down why, and then help drive the fix by pulling in engineers, designers, whoever it takes, until it's actually solved. You'll be the person who protects what a million players see, on a game that ships changes in real time. It's the most hands-on QA role you will find anywhere. This is an entry-level role, so we don't specify a degree, your age, or your background. We care about three things: - You solve problems, not just spot them. When a quest snags or a number looks wrong, you can't let it go, and you can't stop at "it's broken." You want to know why. You form a theory, test it, narrow it down, and hand the team a solved case. - You're a gamer. You play RPGs, MMORPGs and indie games, and you understand how they're meant to feel. You know the difference between "annoying" and "broken," and you can say why. If you don't play games in this genre, this isn't the role for you. - You learn fast and take feedback. You write clearly, follow a repro step-by-step, and turn "it's weird" into something an engineer can act on in minutes. When someone shows you a better way, you use it the same day. What You'll Actually Do: - Playtest new quests, systems and builds before players ever see them. - Break the game on purpose then investigate why it broke, isolate the cause, and propose the fix. - Work directly with engineers and designers to get problems actually solved, not just filed. - Verify fixes and run regression passes on a live, fast-moving game. - Stress-test around the big moments like launches, events, updates. - Feed patterns back to the whole team: you're the player's early-warning system. - Feedback what feels fun, and what doesn't, working with designers to improve the experience. - Have a space to propose your ideas and improvement designs to the design team. Qualifications - A genuine passion for gaming especially RPGs, MMORPGs, indie and top-down/pixel-art games. - Sharp attention to detail. - Clear written communication, you can describe a problem so someone else can reproduce it. - You must be self-motivated and proactive, working remote, you don't wait to be told what to test, you think ahead and work without being directed. - Thick skin, you can take direct, sometimes brutal feedback and use it to improve. - Available to commit meaningful hours, night shifts or weekends. This isn't a "check in once a week" role. - English speaking at native level, reading and writing. - A Steam profile with a strong playtime record. Requirements - Experience filing bugs (any tracker). - Modding or running game servers. - A basic feel for how games are built. - Familiarity with test cases or checklists. Benefits - You'll learn faster here than at any studio you could join, because we ship to a live game in real time and you see the results the same day. - Real QA experience on a live game with 1M+ players. - Direct access to the studio founder, design and engineering, with no layers between you and the people who fix things. - Learn professional QA end to end: repro, triage, root-cause investigation, regression, release testing. - Flexible hours that fit around your studies or other commitments. - Work remotely from anywhere in the world. - Genuine path to ongoing roles for standout performers. - Small, fast-moving indie studio where your work protects what millions of players see.

• Drive quality for assigned suppliers, including quality plan implementation • Select suppliers through qualification processes • Own supplier results, drive improvements utilizing supplier scorecards • Own supplier audits, ensuring compliance, and driving improvement plans where needed • Lead both Supplier Quality Assurance (SQA) and Supplier Quality Development (SQD) activities for assigned suppliers • Identify, evaluate, and qualify suppliers through structured qualification processes • Plan and execute supplier audits, ensuring compliance with applicable industrial and regulatory standards • Own supplier scorecards and performance data • Champion Problem-Solving by applying root cause analysis and structured problem-solving