TRANZACT

Role Description As a Member Care Representative at TRANZACT, you’ll support members—many over the age of 65—as they navigate important and sometimes stressful health insurance decisions. This is not a typical customer service role. - Handle inbound and outbound calls lasting 15–30 minutes - Help members understand and confirm insurance application details - Communicate clearly, calmly, and compassionately—especially with older adults - Follow required scripts and compliance guidelines while sounding conversational - Protect sensitive Personal Health Information (PHI) at all times - Take ownership of each interaction to ensure members fully understand next steps Qualifications - High school diploma or equivalent - 1+ year of customer service experience (phone-based preferred) - Clear and professional phone communication skills - Comfort using multiple computer systems - Ability to stay focused and engaged during high call volume - English and Bilingual candidates encouraged to apply Requirements - Comfort supporting customers who may feel anxious or confused - Empathy, patience, and professionalism throughout long or consecutive calls - Strong attention to detail and commitment to accuracy - Ability to learn quickly and adapt to structured tools and systems - Integrity and respect for confidentiality Schedule & Work Environment - Full-time, 8-hour shifts - Shifts between 8:00 am – 11:00 pm ET - Your most likely shift will be 12p-8:30pm EST - Weekend availability required (you will be working at least one weekend day) - 100% remote with a private, quiet workspace - Hard-wired high-speed internet required Company Description TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience. - We work with some of America’s largest insurance brands to attract, educate and connect with consumers. - Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. - These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry. - Our culture rests on a simple principle – “Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions. - We are entrepreneurial, fast paced and empower our people. - We know how to make things happen and know that our people are always the source of our success.

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience. We work with some of America’s largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry. When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle – “Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions. Our “Be Real” values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success. If you LOVE a challenge and have a great personality, we want you to join our team of Insurance Sales Agents at our Work From Home site. We provide full-time inside sales positions working with some of the most widely recognized and respected insurance brands in America. Our typical first year Sales Agents earn $50,000 - $70,000 per year including uncapped monthly bonuses. • No Cold Calling • $17.00 - $19.00 Per Hour ---- Plus No Limits on Monthly Sales Bonuses • Paid Training • Paid Time Off and Holidays • Professional & Fun Culture • Full Benefits The Sales Agent typically holds Health and/or Medicare Supplement insurance license and works directly with consumers to help them obtain new policies. This position works in a call center setting and reports to the Performance Manager. Responsibilities: • Contacts and qualifies prospective customers and explains features and merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstances • Communicates professionally with customers to explain policies, show value of brand(s) represented, follow-up as necessary to sell appropriate plans or policies • Calculates and/or quotes premium rates for recommended policies • Develops and maintains thorough product knowledge • Demonstrates a high degree of integrity and follows compliance/quality assurance requirements • Utilizes client and/or company-provided computer systems to perform accurate and timely data entry and submit applications • Follows scripts and designated sales processes to complete sales in a compliant and effective manner • Participates in training and coaching on an ongoing basis to maintain and improve performance • Other duties may be assigned Qualifications: • Exceptional communication and people skills • Drive and motivation to maintain and increase production levels • An active applicable resident insurance license in the state in which you reside Supervisory Responsibility: • This position has no supervisory responsibilities Required and/or Preferred Education and Experience: • Valid applicable resident insurance license • Accountable for maintaining good standing with state department(s) of insurance and any other applicable regulatory agencies • One year of sales experience preferred • One year of call center experience preferred Position Type/Expected Hours of Work: • This is a full-time position • Days and hours of work are typically Monday through Friday from 8am to 9pm; however, they may be Monday through Sunday from 7am to 12am during open enrollment and high-volume periods. • Hours average 40 hours per week during regular operations TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Equal Opportunity Employer/Disability/Vet

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves being a Medicare Supplement Agent, where success is not just about product knowledge but also about personal attributes and soft skills. - Coachability – Open to feedback and quick to implement it - Consistency – Shows up prepared, present, and engaged - Confidence with humility – Leads conversations in a compliant and respectful way - Attention to detail – Understands that accuracy matters in Medicare sales - Critical thinking – Can assess situations and identify OE, GI, or UW appropriately - Accountability – Takes ownership of results and performance - Engaging and Relatable – Connects easily with clients, balances warmth with professionalism, and guides conversations in a way that builds trust and drives confident decision-making Not required but we’d love to see: - Experience and success in selling Medicare Supplement plans - Experience and success in payment capture process for any sales product Qualifications - Maintain 90% or higher attendance over the past 6 months - Be at goal in their current program for the past 90 days - Have no disciplinary action within the past 90 days - Meet the quality goals of their current program Requirements Important Notes: - Remote vs. on-site status will not change as a result of joining a Medicare Supplement program - Hourly pay will not change. You will still be eligible for annual raise and review process once qualified Company Description TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. - Focus on leveraging a highly skilled team of over 3,000 professionals - Work with some of America’s largest insurance brands - Diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals - Recognized and awarded by some of the biggest names in the industry - Culture based on the principle of “Be Real” – being genuine, keeping your word, and making tough decisions - Entrepreneurial and fast-paced environment that empowers people