• Create and maintain detailed test plans and test cases based on business requirements, user stories, and functional specs • Execute both manual and automated tests using tools like Selenium, JIRA, or other automation frameworks • Identify, document, and log bugs or defects in a bug tracking system; verify fixes and ensure no regressions • Perform regression testing to confirm new changes do not break existing functionality; conduct performance and security testing • Work with developers, business analysts, project managers, and stakeholders to review requirements, validate designs, and ensure alignment with business needs • Ensure adherence to organizational policies, industry standards, data privacy, and accessibility guidelines • Provide clear, detailed test result reports to stakeholders and track QA metrics

• Attend all squad ceremonies - sprint planning, daily standup, review, retrospective • Define acceptance criteria with the Product Owner before each sprint • Own test architecture for your squad's domain • Lead performance and load testing for your squad • Own the squad's Definition of Done quality gate • Mentor QA Engineers in your squad and across the chapter • Deputise for the QA Chapter Lead where needed • Own a chapter-level initiative

• Work closely with teammates, external teams, and client stakeholders to ensure quality considerations are integrated at every stage of the SDLC. • Develop comprehensive test plans, test cases, and relevant documentation that align with software specifications and user requirements to ensure thorough testing of features and functionalities. • Utilize bug-tracking tools to document, prioritize, and track defects. Facilitate communication across teams to ensure timely and effective issue resolution. • Establish and enforce standards and best practices. Track metrics to assess the quality of the software throughout the SDLC. • Focus on increasing test coverage, speed, and accuracy to support continuous integration and deployment pipelines. • Continuously evaluate and recommend new QA tools, frameworks, and techniques, driving innovation and staying up-to-date with industry trends and best practices. • Ensure testing procedures comply with industry standards and regulatory requirements, preparing documentation for audit purposes. • Implement and conduct performance and security testing following best practices and business requirements.

Role Description The QA Representative monitors the sales and enrollment activities of our marketing staff to ensure compliance with legal, regulatory, and carrier-specific requirements, as well as adherence to approved scripts. Key Responsibilities - Navigate computer systems to locate customer data, including call recordings, enrollment applications, and scorecards. - Search approved websites to verify the accuracy of information presented to customers. - Maintain a thorough understanding of the products and compliance requirements for assigned plans. - Document findings and provide clear, factual written explanations of conclusions. - Conduct sales/enrollment audits in response to allegations from internal and external sources. Qualifications - High school diploma or GED, or equivalent combination of education and experience. - 1+ year of customer service experience. - Basic computer skills with typing speed of at least 20 WPM. - Proficiency with Windows, Microsoft Office, email, and internet navigation. - Familiarity with contact management systems and internet software. - Strong written communication skills, including grammar, clarity, and the ability to present findings. - Basic math skills (add, subtract, multiply, divide; compute rate, ratio, percent; interpret bar graphs). - Ability to follow written, oral, or diagrammed instructions and apply common-sense reasoning. - Clear verbal communication skills, especially for phone/headset use. Preferred Qualifications - Experience with insurance products (e.g., Medicare, life insurance). Core Competencies - Ethics & Integrity – Treats others with respect; works with honesty and upholds organizational values. - Judgment & Reasoning – Makes sound, timely decisions and applies ethical reasoning to varied scenarios. - Quality & Accuracy – Demonstrates thoroughness and attention to detail; continuously improves performance. - Adaptability – Adjusts to changing priorities, competing demands, and unexpected situations. - Dependability – Reliable attendance, follows instructions, and takes ownership of tasks. - Communication – Writes and speaks clearly; adapts style to the audience. Additional Skills - Ability to work independently and multitask. - Strong problem-solving abilities. - Detail-oriented with a results-driven mindset. Supervisory Responsibility This position has no supervisory responsibilities. Benefits By applying to this job, you consent to receive text messages from our recruitment team regarding job opportunities and updates as part of the hiring process. Message and data rates may apply. Company Description TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.