• Manage all technical aspects of the sales journey including product demonstration, proof of concept, and feature requests • Respond to RFIs, RFPs, and RFQs • Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities • Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization • In collaboration with Customer Success, post-sales engineering check-ins with customers to maintain high customer success rates, share new features and product roadmap, and help customers • Integrate with their own in-house tools and systems • Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives • Attend trade shows, conferences, and meetups • Requires frequent travel (30%+), often on short notice, including regular onsite meetings with current and prospective customers

• Provide L1–L2 technical support for end users in a corporate environment; • Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices; • Install, configure, and support Windows and MacOS operating systems; • Troubleshoot and resolve hardware, software, networking, and system-related issues; • Perform regular system maintenance, updates, patching, and preventive support activities; • Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements; • Support endpoint security processes, including antivirus, encryption, and patch management; • Assist with procurement, setup, and replacement of IT equipment; • Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN; • Escalate complex issues to senior support teams when necessary; • Collaborate with internal IT teams to ensure smooth and stable IT operations.

• The Field Service Support Engineer is responsible for supporting a reduced number of systems within a primary region while providing flexible support across the assigned national territory and occasionally internationally. • Perform all scheduled maintenance activities including system inspections, preventive maintenance, upgrades, and field actions • Troubleshoot, diagnose, and repair Intuitive products within assigned and support customers and IS teams on assigned territories. • Coordinate and perform system installations and hardware delivery • Maintain a smaller primary install base while ensuring high service quality and responsiveness • Provide on-demand support across the entire national territory (all regions within dedicated country) and Overseas territories based on operational needs. • Support additional other regions (EMEA) on an ad hoc basis when required. • Collaborate with Field Service teams to cover gaps (vacancies, absences, workload peaks) • Support Sales and Clinical teams during events, training sessions, and key customer activities, including system demonstrations, clinical workshops and on-site support. • Maintain accurate administrative records (Field Reports, Spare Parts, Expenses, RMAs) • Ensure compliance with company policies, procedures, and operating room protocols • Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies • Complete all required training and maintain technical certifications • Act as a flexible resource to support regional service strategy and operational priorities • Travel frequency: ~60–80% within national/country territory including Overseas territories, and occasionally internationally when needed. • Reside near a major European/international transport hub • Provide mentoring support to junior FSEs when required • Contribute to territory reviews and service performance tracking

• Work directly with marine clients, supporting our company’s continued growth in the San Francisco Bay Area. • Perform diagnostics, repairs, and maintenance on MTU engines in various marine applications. • Conduct sea trials and verify engine performance, making necessary adjustments as needed. • Maintain service records and documentation to ensure operational efficiency. • Provide guidance, assistance, and training to apprentice marine technicians. • Travel within the assigned region and occasionally outside the area, including potential international assignments.