• The Field Service Support Engineer is responsible for supporting a reduced number of systems within a primary region while providing flexible support across the assigned national territory and occasionally internationally. • Perform all scheduled maintenance activities including system inspections, preventive maintenance, upgrades, and field actions • Troubleshoot, diagnose, and repair Intuitive products within assigned and support customers and IS teams on assigned territories. • Coordinate and perform system installations and hardware delivery • Maintain a smaller primary install base while ensuring high service quality and responsiveness • Provide on-demand support across the entire national territory (all regions within dedicated country) and Overseas territories based on operational needs. • Support additional other regions (EMEA) on an ad hoc basis when required. • Collaborate with Field Service teams to cover gaps (vacancies, absences, workload peaks) • Support Sales and Clinical teams during events, training sessions, and key customer activities, including system demonstrations, clinical workshops and on-site support. • Maintain accurate administrative records (Field Reports, Spare Parts, Expenses, RMAs) • Ensure compliance with company policies, procedures, and operating room protocols • Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies • Complete all required training and maintain technical certifications • Act as a flexible resource to support regional service strategy and operational priorities • Travel frequency: ~60–80% within national/country territory including Overseas territories, and occasionally internationally when needed. • Reside near a major European/international transport hub • Provide mentoring support to junior FSEs when required • Contribute to territory reviews and service performance tracking

• Work directly with marine clients, supporting our company’s continued growth in the San Francisco Bay Area. • Perform diagnostics, repairs, and maintenance on MTU engines in various marine applications. • Conduct sea trials and verify engine performance, making necessary adjustments as needed. • Maintain service records and documentation to ensure operational efficiency. • Provide guidance, assistance, and training to apprentice marine technicians. • Travel within the assigned region and occasionally outside the area, including potential international assignments.

• Provide L1–L2 technical support for end users in a corporate environment; • Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices; • Install, configure, and support Windows and MacOS operating systems; • Troubleshoot and resolve hardware, software, networking, and system-related issues; • Perform regular system maintenance, updates, patching, and preventive support activities; • Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements; • Support endpoint security processes, including antivirus, encryption, and patch management; • Assist with procurement, setup, and replacement of IT equipment; • Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN; • Escalate complex issues to senior support teams when necessary; • Collaborate with internal IT teams to ensure smooth and stable IT operations.

• Resolve complex, high-severity escalations across infrastructure, identity, networking, endpoint, and applications, serving as the senior technical point of contact for assigned clients and queues • Lead technical response during major incidents: triage, containment, delegation, status updates, and stabilization • Perform root-cause analysis and drive durable remediation to prevent recurrence • Own client outcomes end-to-end, coordinating across internal teams and specialized resources when scope spans multiple functional areas • Own vendor escalations (Microsoft, ISPs, SaaS) with clear evidence, timelines, and follow-through • Deliver at least one continuous-improvement contribution per quarter, runbook, automation, monitoring, or standards update • Mentor engineers across tiers; elevate troubleshooting habits, documentation quality, and judgment on when to proceed vs. escalate • Partner with Service Directors on escalation strategy, queue health, and QA calibration • Model exemplary documentation, time capture, and client communication, especially under pressure, while protecting scalability, security, and Executech standards • Exercise senior-level judgment on when to proceed, when to escalate, and when to pull additional resources, and coach others to do the same