• Provide exceptional Customer Service management to the Airbnb community • Oversee teams of approximately 10-15 ambassadors • Manage the team execution of complex, sensitive, and/or urgent issues • Meet with direct reports regularly to provide high quality coaching • Provide best practices guidelines to the team on how to handle cases • Ensure that the team is consistently staffed appropriately • Collaborate with Capacity Planning & WFP on setting minimum headcount • Ensure individual team members are held accountable to performance goals • Manage both ambassador and team performance • Own and manage end-to-end people strategy and operations

• Leading the strategy and execution of Oncology Elite site network and site relationship development and management for clinical trials • Developing and implementing data-driven approaches and tools to identify Elite partner targets who can deliver accuracy and predictability • Establish, maintain, and manage relationships with target Elite site partners to support long-term site engagement and successful trial execution • Work closely with Elite partner sites in the pre-award space to identify opportunities to support, inform and enhance the ICON bid scenario and to monitor delivery post-award to ensure timely start up and delivery as planned • Collaborating with clinical operations, feasibility, and project management teams in the Oncology space to provide Elite site feedback and strategy to achieve trial goals and timelines • Presentation of Elite site strategy during Bid Defense and client meetings • Monitoring KPIs to identify bottlenecks to drive process improvements to enhance the impact of Elite site partners

• Run the business: oversee multi-site operations, budgets, and performance with clear accountability. • Build a team that delivers: set expectations, coach leaders, and raise the standard of execution. • Drive results, not reports: translate metrics into action that improves uptime, compliance, and service. • Lead from the front: partner with hospital executives and ensure readiness for every inspection, every time.

Role Description This is a remote position for United States. Preferred locations are RTP, North Carolina and San Jose, California. This is an exciting opportunity to join the Services Supply Chain team. We drive customer satisfaction by ensuring the right parts are in the right place at the right time. The ideal candidate will become part of an established team of world-class supply chain professionals who manage inventory investments to support our customer’s needs and exceed delivery expectations. This position is critical to the success of Cisco’s customer experience and profitability. The Integrated Business Planner facilitates decision making through evaluating and revising projections for demand, supply, product and portfolio changes, strategic projects, and the resulting financial plans. Key responsibilities include: - Develop and Implement IBP Processes: Establish and maintain a standardized IBP process across the organization to ensure consistency and efficiency in planning activities. - Cross-Functional Collaboration: Work closely with various departments, including CX, finance, supply chain, sales, and marketing, to ensure collaboration cross functionally to tie Service offers to operational goals (customer delivery and cost). - Data Integration and Analysis: Utilize data from multiple sources to create accurate forecasts tied to CX booking and offer strategy. Drive tight integration and business and CX data related to attach rates, revenue and RMA trends. - Performance Monitoring: Monitor and report on the performance of the IBP process, providing insights and recommendations for continuous improvement. - Facilitate Executive Meetings: Lead regular meetings to review performance, resolve issues, and make decisions that align with business objectives and support strategic priorities. - Risk Management: Identify potential risks within the planning process and develop strategies to mitigate them, ensuring smooth operations and goal attainment. Qualifications - Bachelor’s degree or equivalent and 10+ years related experience. - Experience collaborating with Supply Chain, Marketing or Services and Finance. - Ability to influence at all levels within Supply Chain, Marketing CX, and Finance organizations and other key cross functional partners in a matrix environment including externally. - Demonstrated knowledge of best practices and benchmarks, corporate objectives, and resource availability to identify and prioritize continuous improvement projects. - Incorporates an integrated understanding of end-to-end Supply Chain to anticipate cross-functional impacts, interdependencies, and trade-offs. - Has strong business insight – deeply understands the business, portfolio, markets, customers, challenges, and demands. Requirements - MBA or advanced degree is preferred. - Experience across at least two supply chain functional areas. - Green belt Six Sigma certification and Supply Chain Certification (APICS/IBF) desirable. - Excellent communication and facilitation skills to promote collaboration across departments. - Strong analytical and problem-solving skills to drive data-driven decision-making. Benefits - Medical, dental and vision insurance. - 401(k) plan with a Cisco matching contribution. - Paid parental leave. - Short and long-term disability coverage. - Basic life insurance. - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees. - 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco. - Non-exempt employees receive 16 days of paid vacation time per full calendar year. - Exempt employees participate in Cisco’s flexible vacation time off program. - 80 hours of sick time off provided on hire date and each January 1st thereafter. - Optional 10 paid days per full calendar year to volunteer. - Employees may be eligible to receive grants of Cisco restricted stock units.