• Provide input to the writing of proposals and Statements of Work • Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables • Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) • Assist with assessment and design of solutions • Assist with Veeam Software solution implementation effort estimation • Assist with post-installation issues • Create white papers, solutions guides, best practices, custom documentation, etc. • Deliver onsite knowledge transfer on Veeam Software solutions • Assist in the selling of Professional Services • Document configuration and completed activities • Analyze installed environments and guide optimal Veeam Software configurations • Facilitate communication between client and Veeam support • Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions • Provide input for improvement of process and documentation • Overnight travel to meet company goals and objectives • Perform other duties, as assigned

• Help grow local business market share • Defend small business America and the American Dream • Work with existing clients and hunt for new business • Become SaaS (software as a service) experts • Receive world-class training • Educate and guide prospects through the buyer’s journey • Partner with marketing and technology departments to execute sales strategy • Bring your thinking, strategies and ideas to advance our company’s values.

• The Cohesity Technical Account Manager (TAM) Service helps ensure enterprise customers get the highest possible value from their Cohesity investment. • The Cohesity TAM leads all aspects of the post-sales customer experience including technical issues and customer adoption to grow accounts. • Demonstrates deep understanding of the customer’s organization, industry, and business to build trust and drive product adoption. • Proactively showcases Cohesity’s features and services to anticipate customer needs and improve utilization. • Identifies upsell opportunities by staying informed about developments in the customer’s environment. • Offers technical guidance on appropriate release strategies and deployment models. • Onboards new customers and serves as an early-stage educator for client representatives. • Builds relationships between customers and Cohesity support teams to ensure smooth collaboration. • Independently resolves complex customer issues and engages cross-functional teams when needed. • Investigates customer needs using tools such as surveys and reviews, and advocates for those needs internally. • Collaborates with solution architects, product managers, and other technical experts to resolve complex scenarios. • Owns and tracks the customer roadmap, ensuring strategic goals are aligned and delivered. • Develops and manages Get Well Plans, acting as a central coordinator to resolve escalations and drive account health. • Maintains customer success tools in accordance with internal processes—updating touchpoints, health scores, QBRs, and follow-up actions. • Position and coordinate delivery of Customer Success valued services.

• Lead, coach, and develop a team of Technical Account Managers through regular 1:1s, feedback, career development, and performance management. • Foster a culture of curiosity, accountability, continuous learning, and technical growth. • Help teammates build confidence in technical problem-solving, AI-assisted workflows, and customer consulting. • Stay close to the team's work by understanding customer challenges, supporting complex situations, and removing obstacles that prevent the team from succeeding. • Recruit, onboard, and develop new team members as the organization grows. • Create an environment where teammates feel supported, challenged, and empowered to grow their careers. • Partner with the Director of Customer Operations to evolve the Technical Account Management function as the organization grows. • Identify opportunities for greater specialization, segmentation, or changes in team ownership based on customer needs, workload, and business priorities. • Use operational data, team feedback, and firsthand knowledge of day-to-day work to make thoughtful recommendations that improve scalability and team effectiveness. • Help implement organizational changes, new processes, and operating models as the team continues to mature. • Develop team processes and operating rhythms that enable consistent execution while creating capacity to support future growth. • Develop a deep understanding of the team's day-to-day workflows and identify opportunities to improve efficiency, quality, and consistency. • Regularly evaluate recurring work to determine whether it should remain within Technical Account Management, be automated, or be addressed through Product or Engineering improvements. • Build and refine processes that help the team scale while maintaining a high-quality customer experience. • Partner closely with Product, Engineering, Customer Success, and Operations to remove friction and improve cross-functional collaboration. • Monitor team capacity, workload, and operational health to ensure sustainable execution. • Serve as a senior escalation point for complex customer situations, partnering across teams to drive resolution. • Coach the team through technical investigations rather than simply providing answers, helping build long-term technical capability. • Ensure technical customer issues are documented, prioritized, and translated into actionable product or operational improvements. • Build repeatable playbooks and best practices for common technical scenarios. • Encourage thoughtful use of AI tools to improve investigation, documentation, and operational efficiency. • Identify opportunities to automate repetitive work and reduce manual effort across the team. • Champion continuous improvement by helping the team experiment with new tools, workflows, and ways of working. • Build strong partnerships with Product, Engineering, Customer Success, Support, and Operations. • Advocate for customer needs while balancing operational efficiency and product scalability. • Provide structured feedback that helps influence product improvements and operational investments. • Help define clear ownership boundaries between Technical Account Management and partner teams as responsibilities evolve.