• Learns appropriate levels and methods of direct contact with clients • Learns to prepare form letters and communication text • Shadows experienced data associates and joins other client-facing staff (e.g., study director) to attend client site visits and client conference calls • Learns to use software tools to efficiently and accurately complete job duties • Trains on duties required to complete dataset preparation • Learning how to obtain and review study documents to prepare datasets • Learning to generate and quality check dataset files to ensure compliance with regulatory requirements • May learn to compile metadata to populate databases supporting nonclinical safety assessment • Performs other duties as assigned and may include shadowing or attending company initiatives related to dataset specifications and/or production

Role Description The PRC Coordinator manages the end-to-end promotional review process for marketing and medical materials, ensuring compliance with regulatory, legal, and brand standards. This role serves as the operational backbone of the PRC process, coordinating cross-functional stakeholders (Marketing, Medical, Legal, Regulatory) and optimizing review cycles. Key Responsibilities - Coordinate and facilitate PRC review cycles for promotional and non-promotional materials (digital, print, HCP/patient-facing) - Manage submissions through systems such as Veeva PromoMats / Vault, Aprimo, or similar platforms - Schedule and lead PRC meetings, ensuring stakeholder alignment and timely reviews - Track material status, comments, approvals, and version control - Consolidate and reconcile cross-functional feedback into actionable updates for stakeholders - Ensure adherence to MLR compliance, FDA/OPDP guidelines, and internal SOPs - Maintain and report on KPIs (cycle time, approval timelines, review efficiency) - Identify process improvement opportunities for review cycle optimization - Support audits by maintaining accurate documentation and audit trails - Act as liaison between marketing teams and reviewers, ensuring clarity and efficiency Qualifications - Bachelor's degree (Life Sciences, Business, Marketing, or related field) - 3-8 years of experience in: - PRC / MLR coordination - Marketing operations or regulatory support in pharma/biotech - Hands-on experience with Veeva Vault PromoMats (preferred) or similar tools - Strong understanding of promotional compliance and review workflows - Excellent organizational and project management skills - Ability to manage multiple deadlines in fast-paced environments - Strong communication and stakeholder management skills Preferred Skills - Familiarity with US pharma regulatory environment (FDA, OPDP) - Experience supporting commercial launch or brand teams - Exposure to digital asset review and omnichannel campaigns - Data tracking/reporting via Excel, Power BI, or dashboards - Lean/Six Sigma or process improvement mindset Onshore vs. Nearshore Expectations - Onshore (US-based): - Direct engagement with brand, medical, legal teams - Participation in live PRC discussions and decision-making forums - Greater ownership of stakeholder management and escalation handling - Nearshore (LATAM/Canada): - Operational execution of review coordination, tracking, and documentation - Time-zone aligned support for US teams - Increasing exposure to stakeholder interaction depending on seniority

• Provides timely advice and consultation to support resolution of manager, associate, and labor issues • Educate managers on policy interpretation, collective bargaining agreement interpretation, associate behavior, and performance management • Maintain knowledge of legal guidelines and policies to provide accurate guidance • Investigate low/medium level risk issues by establishing investigation plan and reviewing similar cases • Collaborate with multiple stakeholders while maintaining confidentiality • Handle complex and emotionally charged issues objectively

• Supports comprehensive coordination of medical services including intake, screening, and referrals to Aetna Better Health • Promotes/supports quality effectiveness of Healthcare Services • Performs intake of calls from members or providers regarding services via telephone, fax, EDI • Utilizes Aetna system to build, research and enter member information • Screens requests for appropriate referral to medical services staff • Approve services that do not require a medical review in accordance with the benefit plan • Performs non-medical research including eligibility verification, COB, and benefits verification • Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements • Promotes communication, both internally and externally to enhance effectiveness of medical management services • Protects the confidentiality of member information and adheres to company policies regarding confidentiality • Communicate with Aetna Case Managers, when processing transactions for members active in this Program • Supports the administration of the precertification process in compliance with various laws and regulations and/or NCQA standards, where applicable, while adhering to company policy and procedures • Places outbound calls to providers to provide information or obtain clinical information for approval of medical authorizations • Uses Aetna Systems such as MedCompass, QNXT, ProFAX and ProPAT • Communicates with Aetna Nurses and Medical Directors when processing transactions for members active in this Program • Sedentary work involving significant periods of sitting, talking, hearing, and keying • Work requires visual acuity to perform close inspection of written and computer-generated documents as well as a PC monitor