• Work with SMB Operations analysts and Sales leaders to identify the most valuable process and operational improvements for our GTM teams. • Lead complex strategic projects (for example, launching new sales teams) from conception to execution through collaboration across multiple departments. • Manage and coach a team of analysts by aligning their day-to-day work with ZipRecruiter’s overall strategic initiatives and fostering their ongoing professional development. • Constantly search for processes, workflows, and tools that can be improved to enhance the efficiency and effectiveness of our go-to-market efforts. • Ensure that systems and process errors are resolved quickly so that our frontline teams can sell without friction.

• Develops and maintains revenue enablement content for learning programs, paths, and certifications across revenue-facing roles (Sales Directors, Account Executives, Account Managers, Customer Success Managers, and Business Development Representatives) remotely. • Provides subject-matter expertise on content design and delivery to improve the business's revenue training and enablement programs. • Partner with Enablement, Sales Leadership, Customer Success, Marketing, and Product to regularly assess revenue training content needs, using performance data and observation to identify skill gaps across the team. • Partner with Revenue Operations to align enablement programs with pipeline, ramp, and retention metrics. • Listen to customer-facing calls and interactions, providing coaching and feedback to Sales, Customer Success, and Business Development teams to improve performance. • Lead product launch enablement, including messaging, training, and customer-facing collateral for new product releases, alongside Product Marketing. • Own Seismic content strategy and administration – platform governance and content library management – partnering with Marketing and Product to ensure consistency and quality across sales and customer-facing collateral (case studies, decks, templates, info sheets, etc.). • Manage LMS course design, content creation, and compliance – including voiceovers, training materials, certifications and onboarding paths – to make the new-hire learning and on-going training intuitive.

Role Description Metro Vein Centers is seeking an experienced Revenue Cycle Supervisor - Prior Authorizations to lead our growing Authorization team. This role is responsible for overseeing the daily operations of a team of approximately 10-14 Authorization Specialists responsible for obtaining timely insurance approvals across our national network of outpatient specialty clinics. You'll coach and develop team members, improve workflows, monitor key performance indicators, and ensure patients receive timely access to medically necessary procedures. This is an ideal opportunity for an experienced revenue cycle leader who enjoys improving processes, developing people, partnering across departments, and driving operational excellence in a fast-paced healthcare environment. Depending on business needs and candidate location, this position may be performed remotely or in a hybrid capacity. What Your Day Looks Like - Leading and developing a team of approximately 10-14 Authorization Specialists - Monitoring authorization turnaround times and departmental KPIs - Coaching employees through complex payer requirements and authorization scenarios - Reviewing work queues and resolving escalated authorization issues - Collaborating with providers, clinical teams, Patient Intake, Revenue Cycle, and Operations - Developing standard operating procedures and workflow improvements - Identifying denial trends and implementing proactive process improvements - Supporting hiring, onboarding, training, and ongoing employee development What You'll Do - Lead the daily operations of the Prior Authorization team to ensure timely, accurate authorization processing - Supervise, coach, mentor, and develop Authorization Specialists through regular feedback, performance management, and career development - Monitor team productivity, quality, turnaround times, and departmental KPIs - Oversee authorization workflows, including medical necessity review, payer submission, follow-up, and EMR documentation - Resolve complex authorization issues and payer escalations - Partner with physicians, clinical teams, Patient Intake, and Revenue Cycle leadership to improve operational efficiency - Develop, implement, and continuously improve department SOPs and best practices - Analyze authorization trends, denial patterns, and workflow bottlenecks to reduce delays and improve patient access - Coordinate staffing, scheduling, and workload distribution across the team - Participate in recruiting, interviewing, onboarding, and training new team members - Support strategic departmental initiatives and continuous improvement projects - Ensure compliance with payer guidelines, HIPAA regulations, and Metro Vein Centers policies What You'll Bring - Strong knowledge of prior authorization workflows, payer medical policies, and insurance requirements - Proven leadership experience managing high-performing healthcare teams - Excellent understanding of outpatient revenue cycle operations - Strong analytical and problem-solving skills with the ability to interpret operational data and KPIs - Experience improving workflows and developing standardized processes - Excellent communication skills with the ability to build relationships across departments - Strong organizational and time management skills - Ability to thrive in a fast-paced, growing healthcare organization Education & Experience - High school diploma required; Bachelor's degree in Healthcare Administration, Business, or related field preferred - 5+ years of healthcare revenue cycle experience, including prior authorizations, insurance verification, patient access, or utilization management - 2+ years of leadership experience managing or leading healthcare teams - Experience supervising authorization specialists, referral coordinators, or patient access teams strongly preferred - Experience with Athena Practice, Epic, Cerner, Meditech, or similar EMR/RCM platforms - Experience managing offshore or remote vendor relationships is a plus - Strong knowledge of commercial insurance, Medicare, Medicaid, and payer authorization requirements This Role Is Great For Candidates With Experience In: - Prior Authorization Supervisor - Revenue Cycle Supervisor - Authorization Team Lead - Patient Access Supervisor - Utilization Review - Insurance Authorization Management - Referral Management - Medical Necessity Review - Outpatient Surgery Centers - Specialty Medical Practices - Revenue Cycle Leadership - Healthcare Operations Schedule & Work Location - Full-time - Remote - Monday-Friday - Standard business hours Benefits - Medical, Dental, and Vision Insurance - 401(k) with Company Match - Paid Time Off (PTO) + Paid Company Holidays - Company-Paid Life Insurance - Short-Term Disability Insurance - Employee Assistance Program (EAP) - Career Growth & Development Opportunities - Opportunity to help build and scale one of the nation's fastest-growing specialty healthcare organizations

Senior Business Process Analyst, Revenue Operations Location: Draper, Utah (Remote within the U.S.; Hybrid for candidates living within 50 miles of an Egnyte office) Work Arrangement: Remote / Hybrid Employment Type: Full-time Salary: $95,000–$130,000 USD per year Revenue Operations at Egnyte is the connective tissue between Marketing, Sales, Finance, Engineering, and the systems that run the business. We are looking for a Senior Business Process Analyst to lead end-to-end process work across our Lead-to-Cash journey, partnering with stakeholders across the company to turn manual, undocumented work into systematic, scalable processes. This is a senior individual contributor role reporting directly to the Head of Revenue Operations. The work is process archaeology: sitting with operators, learning how the work actually gets done, and turning what you learn into documented workflows, requirements, and systems improvements. You will not be writing reports about process. You will be changing it. WHAT YOU'LL DO: - Map current-state workflows across the Lead-to-Cash journey end to end. Document every manual step, decision point, and exception rule that lives in people's heads today. - Partner with Marketing, Sales, Finance, Engineering, and other stakeholders to identify automation and systems improvement opportunities. Own the requirements documentation that hands off cleanly to Salesforce admins, IT, and engineering. - Work alongside operational leaders across the revenue lifecycle to prioritize improvements and track execution. Be the person they trust to turn ideas into actionable specs. - Build and maintain a process documentation library: SOPs, swimlane diagrams, and exception registers that turn tribal knowledge into institutional knowledge. - Translate between business and technical teams. Take "this is how we do it" and turn it into "this is what the system needs to do." - Track and report on process health: manual touchpoints, error rates, cycle time, and downstream quality. Make the invisible visible. YOUR QUALIFICATIONS: - 5 to 7 years in business process analysis, business systems analysis, or revenue/sales operations. - Direct experience with Lead-to-Cash processes, from lead capture and qualification through deal structuring, billing, and provisioning. You have lived inside the messy middle of how SaaS revenue actually gets processed. - Salesforce fluency at the analyst or power-user level. You can write requirements an admin can build from, even if you are not an admin yourself. - Working knowledge of Lucid chart, Miro, Visio, or comparable process documentation tools. - Strong written communication. You can produce requirements document a developer can act on without follow-up meetings. - Diplomatic directness. You can ask hard questions about why something is done a certain way, and propose change, without making people defensive. - Experience supporting MSP, VAR, or other partner-sold motions. - Exposure to subscription, usage-based, or hybrid billing models. - Familiarity with integration platforms such as Boomi or Celigo. - Formal process methodology background (Lean Six Sigma, BPMN, or similar). - Location: Hybrid (for candidates within 50 miles radius of an office) or Remote (for candidates outside that range) COMPENSATION: - Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $95,000 - $130,000k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location. BENEFITS: - Competitive salaries and comprehensive benefits - Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance - Paid holidays and sick time - 401(k) with company match - Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options - Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family - Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland - Gym, cell phone, and internet reimbursement - Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP) - Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more - Your own Egnyte account with lifetime access - HealthJoy - a benefits navigation app that lets you access your benefits and get answers to your questions all in one place - One Medical virtual care, providing you with healthcare access across the country