• Providing technical implementation, configuration, and troubleshooting assistance with the deployment of Falcon's AI-powered detection and response capabilities • Assist customers in optimizing AI-driven threat detection models and automated response workflows • Configure and tune machine learning algorithms to reduce false positives while maintaining high detection efficacy • Develop and implement AI-driven automation playbooks for security operations • Troubleshoot AI-related customer issues across small to large enterprises • Develop scripting and application solutions using Falcon APIs to enhance AI capabilities • Work closely with customers to interpret AI-generated alerts and findings • Leverage CrowdStrike's AI capabilities to enhance vulnerability prioritization and asset management • Assist customers with integrating Falcon's AI capabilities into their existing security tools and workflows • Support Incident Response teams with AI-powered threat hunting and forensic analysis • Develop and lead AI skills workshops for the Platform Professional Services team • Work collaboratively with the Platform Professional Services team to develop customer-facing AI collateral

• Provide Sales Engineering support including technical demos, proof-of-value (POV) execution, and RFI/RFP responses. • Engage with partner sales and technical teams to support joint selling motions and accelerate deal progression. • Design, build, and validate integrations between partner technologies and the CrowdStrike Falcon Platform against defined standards and best practices. • Work closely with Integration Partners, their Solution Architects, Sales Engineers, Product Managers, and Engineering teams to promote and advance CrowdStrike's technical and business objectives. • Assist partners with evaluation and Not-for-Resale (NFR) environments including installation, configuration, troubleshooting, and product training. • Build and maintain partner demo environments including demo scenarios that effectively showcase joint solution value. • Document integration patterns, best practices, and reference architectures for partner and internal use. • Contribute technical content to the CrowdStrike partner portal and integration catalog. • Provide technical feedback to CrowdStrike Product teams based on partner integration experiences and field observations. • Enablement & Training Provide inputs to the technical enablement team to build and improve training content for partners. • Serve as the technical liaison between internal CrowdStrike teams and partners to facilitate collaboration and remove blockers. • Participate in events such as security conferences, lunch & learns, and partner-sponsored events. • Operations & Innovation Track and report on partner integration health, adoption metrics, escalation trends, and field activities. • Collaborate with cross-functional teams to design and implement scalable, low-touch partner onboarding experiences through automation and tooling. • Identify and incorporate agentic AI solutions to improve integration workflows, partner enablement, and overall operational efficiency.

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week. Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work." About YouYou've seen the challenges of day-to-day manufacturing operations firsthand — the inefficiencies, the untapped potential, and everything in between. You believe technology should make people's jobs better, not harder, and you're energized by the challenge of making that happen. You're humble, curious, and just as comfortable presenting to a C-suite executive as you are walking a production line. You thrive in fast-moving environments, take ownership of what you build, and genuinely care about the customers you work with. What skills or experience do I need? - 3-5+ years of experience in manufacturing, operations technology, or a related field, with demonstrated customer-facing project leadership - Experienced in Operations Technology, including MES, ERP, or similar systems; architecting and implementation experience is a strong plus - Experienced in system and device integration in the manufacturing industry - Proven track record leading Lean Manufacturing or continuous improvement initiatives; ability to walk a shop floor and identify opportunities - Strong project management, organization, and communication skills — written and verbal — with experience managing enterprise-level engagements - 25% travel expected within North America - BS in Engineering or similar field Key Responsibilities - Partner with customers to deeply understand their operational challenges, goals, and success criteria — supporting solution architecture for their specific processes - Work side-by-side with customers and partners to develop, configure, and implement Tulip solutions - Support delivery of enterprise-level customer projects from kickoff through delivery, ensuring on-time, high-quality outcomes - Build and maintain trusted relationships across customer organizations, from the shop floor to the C-suite - Provide ongoing technical support to customers, diagnosing issues and driving resolution with urgency and care - Leverage knowledge of OT/IT systems (MES, ERP, device integration) to guide customers through complex implementation decisions - Serve as a consistent voice of the customer internally — surfacing insights, patterns, and feedback to Product and Engineering teams - Contribute to the development and improvement of internal processes, playbooks, and delivery frameworks Key Collaborators - Account Executives - Customer Success Managers - PreSales Engineering - Product Management & Engineering - Professional Services Team Working At TulipWe know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered. We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include: - Direct impact on product and culture - Company equity - Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K) - Flexible work schedule and unlimited vacation policy - Virtual company events and happy hours - Fitness subsidies - Dog-friendly office We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $90,000 - $130,000 per year. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.

• Work hands-on with transactional attorneys to advise on how our platform, data and insights can be utilized on live and historical transactions • Provide technical support across the customer lifecycle—scoping AI use cases, advising on solution design, demonstrating capabilities, and guiding implementation and optimization • Support customers' AI adoption strategies and solution deployment, capturing insights to influence product strategy and roadmap • Contribute meaningfully to new model training and quality control through distillation of subject-matter expertise into multi-layered AI systems • Create documentation, use cases, and workflows that advance internal knowledge sharing and applied AI best practices • Drive measurable impact through increased AI adoption, improved customer satisfaction, and enhanced internal AI maturity • Contribute to Thomson Reuters' thought leadership through customer-facing content, events, and advisory boards • Pursue self-directed projects that align with Customer Success goals and advance organizational innovation