• Assist customers who need help and certainty when their move does not go as planned • Handle incoming customer calls, and initiate outbound calls to customers, roadside assistance service providers, and other personnel • Follow established methods and procedures to ensure customer safety • Handle all files with calm urgency, professionalism, and care while meeting quality-related metrics and goals • Work in a critical thinking atmosphere • Enjoy a self-paced, educational work environment • Speak with and help people in a remote setting

Role Description Metro Vein Centers is seeking a Bilingual Patient Service Center Representative to serve as a remote extension of our in-clinic front desk teams. In this role, you’ll communicate directly with patients by phone, email, and text message to support scheduling, appointment changes, insurance verification, patient questions, and general care coordination. You’ll help ensure patients feel informed, supported, and cared for throughout every interaction. This is an excellent opportunity for candidates with experience in: - Healthcare call centers - Medical front desk operations - Patient access - Scheduling - Insurance verification - Customer service environments The ideal candidate is organized, empathetic, dependable, and comfortable balancing patient communication, scheduling, documentation, and problem-solving simultaneously. What Your Day Looks Like - Answering inbound patient calls throughout the day - Supporting patients through phone, email, and text message communication - Scheduling and rescheduling appointments within the EMR system - Verifying insurance coverage and confirming appointment details - Returning missed calls and managing cancellation or no-show lists - Assisting patients with general questions related to appointments, insurance, or care coordination - Collaborating with clinic and operational teams to support a seamless patient experience What You’ll Do - Communicate with patients in an omni-channel fashion via phone, email, and text messaging - Answer inbound patient calls and place outbound follow-up calls as needed - Schedule, reschedule, and confirm patient appointments accurately within the EMR system - Verify insurance eligibility and confirm patient demographic and appointment information - Respond to patient questions related to appointments, billing, insurance, and clinic processes - Return missed calls and manage no-show or cancellation workflows - Maintain accurate documentation within the EMR system - Meet departmental quality metrics, responsiveness standards, and customer service expectations - Collaborate with internal teams to support a positive patient experience throughout the care journey Qualifications - Bilingual English and Spanish communication skills required - Strong customer service and patient communication skills - Ability to multitask between calls, scheduling, documentation, and patient support responsibilities - Comfort working in a fast-paced healthcare call center or patient support environment - Strong attention to detail and accuracy when documenting patient information - Ability to remain calm, professional, and empathetic during patient conversations - Comfortable navigating EMR systems, scheduling platforms, payer portals, and healthcare technology - Reliable, organized, and team-oriented mindset Education & Experience - High school diploma or equivalent required - Prior experience in a healthcare call center, medical office, patient access, scheduling, or customer service role strongly preferred - Experience verifying medical insurance coverage preferred - Experience working within EMR systems or healthcare scheduling platforms preferred Benefits - Medical, Dental, and Vision Insurance - 401(k) with Company Match - Paid Time Off (PTO) + Paid Company Holidays - Company-Paid Life Insurance - Short-Term Disability Insurance - Employee Assistance Program (EAP) - Career Growth & Development Opportunities

Role Description As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. Essential Functions - Completes accurate patient appointment scheduling across multiple clinics, depending on assignment. - Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests. - Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and route communications to the appropriate staff via the EMR. - Verifies patient demographics and insurance information, ensuring compliance with applicable requirements. - Research patient requests within the medical record, provide necessary information, and resolve inquiries effectively while maintaining patient confidentiality. - Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively. - Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards. - Performs other duties as assigned. - Complies with all policies and standards. This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred - 1-3 years of experience in scheduling, operations, or healthcare administration required - 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations Requirements - Proficiency in scheduling software, EMR systems, and Microsoft Office Suite. - Excellent verbal and written communication skills with strong customer service orientation. - Delivers prompt, courteous, and knowledgeable support to customers. - Strong problem-solving skills and attention to detail. - Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments. - Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols. Benefits - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement

• Conduct comprehensive nursing assessments and care plan reviews • Coordinate patient care with physicians and interdisciplinary teams • Perform telehealth nursing support and patient follow-ups • Review and reconcile medication records • Maintain accurate clinical documentation within EHR/EMR systems • Support delegation, care coordination, and regulatory compliance • Communicate with patients, caregivers, pharmacies, and healthcare providers • Ensure HIPAA compliance and high-quality patient care