Role Description Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows. - Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression. - Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes. - Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control. - Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity. - Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution. - Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services. Qualifications - High School Diploma/GED or equivalent experience required. - 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required. - Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred. Benefits - Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness. - Support for working families, including backup dependent care, adoption assistance, infertility coverage, and family building support. - Behavioral health solutions, paid parental leave, and paid caregiver leave. - Variety of training programs, professional development resources, and opportunities for mentorship. - Participation in employee resource groups and volunteer activities. Company Description Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

• Own cases from start to finish • Collaborate with police, councils, and partners • Deliver compassionate, effective resolutions for communities • Provide customers with a customer journey that is efficient in terms of delivering resolution and next steps • Show sophisticated influencing and negotiation skills • Prepare and present cases at court to an excellent standard • Be responsive to changing customer needs • Manage challenging conversations with customers • Work closely with external legal services partners • Ensure we get the right outcomes • Travel to court hearings and carry out other visits to customers and communities • Take part in duty processes to effectively triage cases • Propose service innovations using data and behavioral insights

• Fournir un premier point de contact pour les appels, les courriels et les demandes des clients • Enregistrer les questions et les demandes, communiquer les résolutions et mettre à jour les dossiers • Maintenir la communication avec le client jusqu’à ce que la demande soit résolue • Fournir des réponses précises et cohérentes aux demandes relatives aux processus, aux systèmes et aux politiques des RH • Effectuer le traitement administratif de base et l’approbation des transactions • Renseigner les associés sur les pratiques et les outils de l’entreprise • Transférer les cas complexes nécessitant une interprétation au spécialiste approprié • Fournir un soutien documentaire en gérant les formulaires entrants et sortants • Identifier et résoudre les problèmes des clients

• Assists reimbursement processes for handling coverage-related requests • Coordinates benefits-related documentation and case updates • Resolves routine reimbursement issues and maintains accurate case records • Monitors reimbursement trends and works with stakeholders for case resolution • Contributes to process improvements and workflow updates