Our mission is to deliver good quality affordable homes to people who need them most.
Anti-Social Behaviour Caseworker
Location
United Kingdom
Posted
10 days ago
Salary
£35K / year
Seniority
Senior
Job Description
Anti-Social Behaviour Caseworker
Stonewater
• Own cases from start to finish • Collaborate with police, councils, and partners • Deliver compassionate, effective resolutions for communities • Provide customers with a customer journey that is efficient in terms of delivering resolution and next steps • Show sophisticated influencing and negotiation skills • Prepare and present cases at court to an excellent standard • Be responsive to changing customer needs • Manage challenging conversations with customers • Work closely with external legal services partners • Ensure we get the right outcomes • Travel to court hearings and carry out other visits to customers and communities • Take part in duty processes to effectively triage cases • Propose service innovations using data and behavioral insights
Job Requirements
- Experience of managing anti-social behaviour cases
- Experience of developing and working in partnership with external stakeholders
- Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding
- Experience of using the Harm based approach to ASB triage
- Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs
- An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes
- Skills in adopting new digital solutions and innovations and experience of delivering change
- Experience of partnership working to meet the needs of customers, complex multi-agency relationships
- Experience of preparing complex case files for court and presenting cases in the civil or criminal courts
- Ability to effectively problem-solve and find innovative solutions for customers
- Ability to prioritise and manage a complex case load
- Experience of using mediation or conflict resolution services
Benefits
- Car Allowance of £3,715 per annum
Related Guides
Related Categories
Related Job Pages
More Caseworker Jobs
• Fournir un premier point de contact pour les appels, les courriels et les demandes des clients • Enregistrer les questions et les demandes, communiquer les résolutions et mettre à jour les dossiers • Maintenir la communication avec le client jusqu’à ce que la demande soit résolue • Fournir des réponses précises et cohérentes aux demandes relatives aux processus, aux systèmes et aux politiques des RH • Effectuer le traitement administratif de base et l’approbation des transactions • Renseigner les associés sur les pratiques et les outils de l’entreprise • Transférer les cas complexes nécessitant une interprétation au spécialiste approprié • Fournir un soutien documentaire en gérant les formulaires entrants et sortants • Identifier et résoudre les problèmes des clients
• Assists reimbursement processes for handling coverage-related requests • Coordinates benefits-related documentation and case updates • Resolves routine reimbursement issues and maintains accurate case records • Monitors reimbursement trends and works with stakeholders for case resolution • Contributes to process improvements and workflow updates
