The platform to simplify car buying and selling
OEM Compliance Manager
Location
Canada
Posted
2 days ago
Salary
$83.6K - $102.4K / year
Seniority
Senior
Job Description
OEM Compliance Manager
Cars Commerce
• Develop and maintain a thorough understanding of OEM programs, policies, and procedures. • Provide guidance and support to internal teams, including Sales, Customer Support, and Website Delivery. • Implement updates and enhancements to dealer websites and documentation to ensure compliance with OEM program requirements. • Participate in conference calls with OEM partners and agencies to stay current on program updates, insights, and requirements. • Prioritize and manage tasks effectively to meet the needs of multiple OEM programs. • Collaborate with cross-functional teams to streamline communication and ensure alignment with program objectives. • Identify opportunities for improvement and recommend practical, actionable solutions. • Support the development and delivery of training materials and documentation across the organization. • Conduct regular audits and assessments to monitor compliance and identify gaps or areas for improvement. • Maintain accurate, well-organized records of program activities and documentation. • Contribute to the development of long-term strategies to enhance the effectiveness and efficiency of OEM program management.
Job Requirements
- Minimum of 5 years of experience in customer service, or a related field.
- Communication: Demonstrates the ability to convey ideas clearly and effectively, both verbally and in writing.
- Teamwork: Collaborates effectively with colleagues to achieve shared goals.
- Adaptability: Learns quickly and adjusts to changing priorities and work environments.
- Problem-Solving: Analyzes situations and develops practical, effective solutions.
- Attention to Detail: Ensures accuracy and thoroughness in all tasks to minimize errors.
- Time Management: Prioritizes and completes tasks efficiently within established deadlines.
- Customer Service: Demonstrates a commitment to delivering excellent service and addressing customer needs.
- Computer Proficiency: Maintains proficiency with essential software, tools, and systems.
- Dependability: Consistently demonstrates reliability and punctuality in fulfilling responsibilities.
- Initiative: Proactively identifies opportunities and takes action to contribute to team and organizational success.
- Multitasking: Manages multiple tasks simultaneously while maintaining a high standard of quality.
- Work Ethic: Exhibits a strong commitment to achieving results and meeting expectations.
- ASSET/PREFERRED:
- Bilingualism: French & English proficiency in both oral and written
- Knowledge: OEM Program & Brand Requirements
Benefits
- Medical, Dental & Vision Healthcare Plans
- New Hire Stipend for Home Office Set-Up
- Generous PTO
- Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
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