Role Description As a Customer Service Agent – Payments & POS Solutions, you will be the first point of contact for merchants and partners. You will handle inquiries related to card payment terminals, POS systems, and payment processes while ensuring professional assistance and high customer satisfaction. - Handle calls, emails, and tickets in line with SLA requirements - Provide phone and written support for card terminals and ATMs - Assist with installations, terminal replacements, and activations - Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues - Escalate complex cases and maintain accurate documentation in the ticketing system - Support portal access requests and selected back-office activities Qualifications - Very good German skills (C1) and English at B1 level - Previous experience in customer service or technical support is required - Interest in technical topics and a structured way of working - Customer-oriented, solution-driven, and able to work under pressure - Confident using phone, email, and ticketing systems Requirements - Experience in payments, POS, or financial services environments (Nice to Have) - Basic knowledge of Excel and ticketing systems (Nice to Have) Benefits - Attractive salary package with bonus system, food vouchers - Permanent employment contract and 21 days paid vacation - Additional health and life insurance - Paid training and clear career development opportunities - Modern work environment, team events, and recognition programs

• Responsible for handling client incidents and service requests. • Execute changes and perform environment support/maintenance activities. • Work with routing/switching and the firewall perimeter (FortiGate). • Provide support for the Asterisk telephony platform and QueueMetrics. • Handle and resolve tickets from the queue within defined SLAs. • Execute RDMs (Change Requests), following the governance process. • Record actions and evidence, and keep the knowledge base up to date. • Collaborate with the Networks and Telephony teams.

• Review and process credit applications with speed and accuracy • Maintain organized, up-to-date credit files and documentation • Monitor credit limits and balances, compiling reports as needed • Support audits of credit lines to ensure compliance with company policies • Partner with collections and internal teams to provide account insights • Respond professionally to customer inquiries regarding credit and limits • Assist leadership with credit risk management and administrative support

Role Description We are seeking an experienced Technical Lead – SmartCOMM / Quadient with strong expertise in client implementations, solution architecture, production support, and enterprise Customer Communication Management (CCM) platforms. The ideal candidate will have 7–8 years of hands-on experience in SmartCOMM (Quadient Inspire), technical troubleshooting, integration management, and architecture decision-making. The role requires close collaboration with cross-functional teams to deliver scalable CCM solutions, resolve critical production issues, and drive successful client implementations. Responsibilities - Lead end-to-end implementation of SmartCOMM / Quadient Inspire solutions for enterprise clients. - Design and architect scalable, secure, and high-performing CCM solutions. - Collaborate with business and technical stakeholders to gather requirements and translate them into technical solutions. - Provide technical leadership across development, implementation, deployment, and production support activities. - Troubleshoot and resolve complex production issues, perform root cause analysis, and implement preventive measures. - Manage integrations between SmartCOMM and enterprise applications, APIs, and document processing systems. - Review solution designs, configurations, and code to ensure adherence to best practices and quality standards. - Develop, support, and troubleshoot Java Wrapper Tools used for SmartCOMM integrations. - Work closely with infrastructure, database, and application teams to ensure smooth deployments and operational excellence. - Mentor team members and contribute to technical governance and architecture decisions. Requirements - 7–8 years of experience in SmartCOMM / Quadient Inspire implementations and support. - Strong expertise in customer communication management (CCM), document composition, and template development. - Proven experience in solution architecture, technical design, and enterprise-scale implementations. - Strong debugging and troubleshooting skills with hands-on experience in Java Wrapper Tools for SmartCOMM. - Experience integrating SmartCOMM with external systems, APIs, batch processes, and document workflows. - Working knowledge of Java/J2EE, XML, JSON, XSLT, REST APIs, and SQL/databases. - Experience in production support, incident management, and release/deployment processes. - Ability to work directly with clients and manage technical discussions and implementation activities. - Excellent analytical, problem-solving, communication, and stakeholder management skills. - DB/DC domain knowledge will be an added advantage. - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Benefits - Comprehensive total rewards package supporting mind, body, wallet, and life. - Health, dental, and vision coverages starting Day One. - Wellbeing programs and retirement plans with contribution matching. - Generous time off and parental leave. - Continuing education and career growth opportunities. - Flexible working arrangements to support work-life balance.