• Coordinate daily marketing activities across multiple brands. • Assist with the execution of marketing campaigns and promotional initiatives. • Organize and maintain marketing assets, creative files, and digital content libraries. • Coordinate creative requests and communicate project updates with internal stakeholders. • Ensure marketing deliverables are completed according to schedule. • Assist with managing company's social media accounts. • Maintain and organize social media content calendars. • Schedule and publish approved content across various social platforms. • Monitor social media activity and assist with basic engagement. • Prepare recurring marketing and operational reports. • Monitor campaign performance using Google Analytics 4 (GA4), Meta Business Suite, TikTok Analytics, and other reporting tools. • Compile key performance metrics into easy-to-understand reports. • Identify trends and provide insights to support marketing decisions. • Support daily business operations and administrative tasks. • Coordinate cross-functional projects and assist with workflow management. • Track project timelines, deadlines, and deliverables. • Organize internal documentation and maintain operational records. • Maintain spreadsheets and operational trackers using Microsoft Excel. • Prepare presentations, reports, and business documents as needed.

Role Description We are seeking a sharp, highly organized, and proactive Bilingual Legal Virtual Assistant to join our team and act as a crucial support pillar for our pre-litigation pipeline to join a fast-growing, California-based Personal Injury law firm dedicated to fighting for accident victims across the state. In this role, you will be responsible for the operational side of our personal injury files, specifically driving the intake process and managing medical records retrieval. This is a high-volume, fast-paced role that requires daily communication with Spanish and English-speaking clients, medical providers, and insurance adjusters. You are not expected to make legal arguments or negotiate settlements; your primary goal is to ensure case files are accurate, complete, and moving forward efficiently. - Opening Claims & Intake: Handle new client onboarding, collect crucial accident data (police reports, photos, insurance information), and file initial claims with auto insurance carriers. - Medical Records Retrieval: Proactively request, follow up on, and organize medical records, billing statements, and lien balances from healthcare providers. - Bilingual Communication: Serve as a key point of contact for clients, answering questions and providing regular case updates in both English and fluent Spanish (via phone, text, and email). - Insurance Correspondence: Daily communication with insurance adjusters to verify policy limits, obtain claim numbers, and track claim status. - File Management: Meticulously update and maintain electronic case files within our cloud-based case management software. Qualifications - Experience: A minimum of 2+ years of direct experience supporting a U.S. or California-based personal injury law firm in a virtual or remote capacity. - Language Fluency: Native or near-native fluency in written and spoken Spanish, alongside excellent professional English grammar and verbal skills. - California PI Protocols: A solid understanding of the California personal injury lifecycle, including experience dealing with HIPAA authorizations, medical provider liens, and auto insurance claim processes. - Schedule Flexibility: Ability to work standard business hours fully aligned with the U.S. Pacific Time Zone (PT). - Tech-Savvy: High comfort level utilizing legal case management systems (e.g., Filevine, Clio, Litify), VOIP phone systems (e.g., RingCentral), and standard office software. - Workspace: A dedicated, quiet home office setup with a high-speed, reliable internet connection.

• Buscar recursos y crear una biblioteca de conocimiento: Investigar, recopilar, organizar y estructurar materiales de alto valor, como pitch decks originales, bases de datos de inversionistas, Term Sheets, LOIs (Cartas de Intención) y listas de verificación para procesos de due diligence. • Monitorear el mercado: Dar seguimiento a fuentes clave para elaborar resúmenes estructurados sobre novedades y tendencias en inteligencia artificial, startups, venture capital (VC) y fintech. • Anonimizar documentos: Editar y preparar documentos reales de negocio eliminando información confidencial para que puedan utilizarse como materiales de referencia. • Soporte ejecutivo: Gestionar la correspondencia profesional por correo electrónico y coordinar la agenda del fundador, manteniendo una actitud proactiva y anticipándose a las necesidades. • Soporte administrativo: Apoyar en tareas operativas relacionadas con el vehículo de inversión y la fundación sin fines de lucro del fundador, incluyendo la gestión de proveedores y el procesamiento de facturas. • Gestión de comunidad y contenido: Administrar grupos de WhatsApp y Telegram, además de colaborar en la redacción de publicaciones para LinkedIn y newsletters basados en datos reales y experiencias personales. • Integración de Inteligencia Artificial: Utilizar activamente herramientas de IA con capacidades de automatización (Agentic AI), asistentes de investigación y otras soluciones de IA para optimizar los flujos de trabajo diarios.

Role Description This role carries the title Chief of Staff, which is a highly hands-on execution role rather than a traditional executive leadership position. The person in this role will spend their time: - Driving projects forward - Improving processes - Coordinating across teams - Conducting research - Managing priorities - Serving as a trusted operational partner to the CEO This role is best suited for candidates with experience in: - Executive support - Operations - Project management - Business operations - Founder support Compensation: $900-$1000/monthly Key Responsibilities - Executive Operations & Support - Manage executive communications, inbox organization, and follow-up actions. - Coordinate calendars, meetings, appointments, and recurring priorities. - Prepare meeting summaries, reports, and internal documentation. - Help prioritize competing requests and ensure key initiatives remain on track. - Serve as a trusted operational partner to the CEO across multiple areas of the business. - Project Management & Special Initiatives - Coordinate and manage projects from planning through execution. - Track deliverables, deadlines, action items, and stakeholder responsibilities. - Follow up with internal and external stakeholders to ensure progress. - Support implementation of strategic initiatives and operational improvements. - Assist with new business initiatives, research projects, and special assignments. - Research & Business Analysis - Conduct research on vendors, products, services, technology solutions, and business opportunities. - Gather information and provide organized recommendations to leadership. - Assist with vendor evaluations, RFP creation, and solution comparisons. - Analyze operational reports and identify trends, risks, or opportunities. - Support decision-making through research, documentation, and analysis. - Operations & Process Improvement - Identify inefficiencies and opportunities to improve workflows. - Create and maintain SOPs, process documentation, and operational playbooks. - Assist with implementation of systems, tools, and operational improvements. - Help standardize recurring processes across multiple businesses. - Ensure information and communication flow effectively between teams. - Technology & AI Enablement - Research and recommend tools that improve productivity and efficiency. - Assist with implementation of AI and automation solutions. - Document workflows and support technology adoption initiatives. - Help identify opportunities to streamline repetitive tasks and manual processes. - Cross-Functional Business Support - Support initiatives across multiple businesses within the Top Shelf Collective portfolio. - Coordinate with vendors, partners, consultants, and service providers. - Assist with operational reporting, project tracking, and administrative workflows. - Take ownership of recurring responsibilities and continuously improve them over time. Qualifications - 4+ years of experience in executive support, operations, project management, business operations, founder support, or a similar hands-on execution role. - Exceptional written and verbal English communication skills. - Strong organizational and time management abilities. - Demonstrated ability to manage multiple priorities simultaneously. - Strong problem-solving, research, and analytical skills. - High level of accountability and ownership. - Ability to work independently and proactively identify solutions. - Proficiency with Google Workspace, Microsoft Office, and modern collaboration tools. Preferred Qualifications - Experience supporting founders, executives, or business owners. - Experience working in entrepreneurial, startup, or small business environments. - Experience creating SOPs and operational documentation. - Familiarity with AI tools such as ChatGPT, Claude, Gemini, or similar platforms. - Exposure to vendor management, procurement, operations, or process improvement. - Experience coordinating multiple projects across different departments or business units. Ideal Candidate Profile - Proactive and highly resourceful. - Naturally curious with a strong desire to learn. - Comfortable operating in ambiguity and figuring things out independently. - Strong attention to detail and follow-through. - Excellent communicator who keeps stakeholders informed and aligned. - Able to balance strategic thinking with hands-on execution. - Process-oriented while remaining flexible and adaptable. - Takes ownership of outcomes rather than simply completing assigned tasks. - Excited by the opportunity to work directly with a business owner and support multiple projects and growing businesses. Job Details - Salary: $900-$1000/monthly - Shift: Monday–Friday, 8:00 AM – 5:00 PM EST. - Opportunity: Play a key role in improving operations, implementing systems, and supporting business growth across multiple companies. - Environment: Work directly with the CEO of a growing portfolio of locally owned businesses and gain exposure to a wide variety of business operations, projects, and leadership initiatives. - Type: Full-time REMOTE role.