Role Description We are seeking a user-focused, detail-oriented, resourceful individual to support the ongoing success of Emiri client deployments. This role bridges product support, user experience, and development by investigating issues, coordinating resolutions, coaching commercial teams, and managing communication between users, client service teams, and product development. Job Responsibilities - Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap. - Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education. - Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos. - Support setup, configuration, and QA of client models. - Drive continuous improvement of support processes, tools and user education materials. - Clearly communicate guidance and resolutions to users or internal teams. - Test new enhancements or fixes prior to release to ensure quality and expected behaviour. - Prepare concise write-ups of confirmed bugs or feature requests for the development team. Qualifications - Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri. - Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools. - Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behaviour to identify root causes. - Strong organizational skills to support multiple client deployments and maintain flawless on-time delivery and service levels. - Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams. - Tech-curious mindset, comfortable learning prompt engineering and system behaviour, with a process-driven approach to managing issues, QA, and feedback loops. - Familiarity with AI systems, natural language processing tools, or machine learning products. - Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems. - 7+ years of experience in client support for data analytics and reporting. Requirements - As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role: - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Benefits - #LI-REMOTE

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership. As the Senior Manager, Customer Success, you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding customers through their visibility journey and managing a book of customers. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will work heavily with Sales, Operations, Product and Leadership. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, leading, developing and inspiring a team that scales with our growth. What you’ll be doing: - Development and manage a team of Customer Success Managers - Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary - Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity - Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks - Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion - Understand and mitigate account risk and escalate to dependent functions as necessary - Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities - Hire, onboard, and develop team members to progress their career at FourKites - Contribute and lead a culture of customer success - Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations - Approximately 25% travel for client site visits About the team: The FourKites Customer Success Team owns the overall customer relationship. The team’s goal is to provide our customers the best experience and business consultancy. We provide best practices and thought leadership to help our customers recognize business value and prove ROI. Our goal is to be viewed as trusted partners and to create raving fans that want to continuously further their partnership with FourKites. Who you are: - Manage and influence behavior through persuasion, negotiation, and consensus building - Understanding of value drivers in recurring revenue business models - Analytical and process-oriented mindset - Enthusiastic and creative leader with the ability to inspire others - Demonstrated desire for continuous learning and improvement - Excellent communication and presentation skills Basic Qualifications - Experience in a Supply Chain industry or related SaaS company highly preferred; Tech startup experience advantageous - Bachelor's degree or equivalent experience, MBA a plus - 7+ years’ experience in an account management, consulting or customer success - 3+ years of directly managing customer-facing teams - Experience directly or indirectly working with freight management and supply chain - Experience working with complex software CompensationThe expected annual base salary range for this role is $145,000 - $175,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program. BenefitsFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: - Medical, Dental & Vision benefits starting on first day of employment - 401k Retirement savings with employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - Generous PTO, global recharge days, and volunteer days - Paid parental leave for all parents - Family planning and inclusive wellbeing resources - Technology reimbursement - Commuter benefits for in-office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities About FourKitesFourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the RoleAs a Customer Success Manager, you will be the driving force behind the success and growth of a portfolio of strategic school districts. Leveraging your deep understanding of BrainPOP's suite of resources and the unique needs of educational leaders, you will cultivate strong, lasting partnerships that maximize engagement, retention, and revenue expansion. This pivotal role demands a proven track record in revenue generation, exceptional consultative skills to engage district leaders on their specific goals and the evolving educational landscape (including relevant legislation, standards, and trends), and the ability to translate these insights into impactful solutions. You will also be responsible for accurate weekly forecasting, conducting thorough deal reviews, and serving as a subject matter expert within your assigned territory. The Customer Success Manager will be based in Southern California, and will manage a book of business in the West region. This role involves weekly travel for on-site customer engagements in Southern California and Arizona, as well as occasional travel to conferences and BrainPOP's NYC HQ for attendance at company and team events. In this role, you will - Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal. - Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources. - Create accurate pricing proposals that take into account historical customer information. - Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators. - Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process. - Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations. - Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users. - Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development. - Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory. You Are - A passionate advocate for positive change in education, with genuine empathy for the needs of teachers and students. - A highly analytical problem-solver adept at identifying barriers and collaboratively developing solutions to maximize BrainPOP's impact within districts. - An outstanding verbal and written communicator and confident presenter capable of engaging audiences at all levels. - A strategic listener with exceptional questioning skills, enabling you to gain a deep understanding of customer needs and challenges. - An adaptable and proactive self-starter who thrives in dynamic environments, possessing the ability to create structure and navigate complexity effectively. - Tenacious and results-oriented, consistently exceeding revenue targets through exceptional relationship-building and meticulous follow-through. - Able to travel to meet and engage customers On Your Resume - 5+ years experience in enterprise software sales or account management in K-12 supplemental curriculum - Proven experience in identifying value-based opportunities for customers, advocating partner needs internally and externally - Knowledgeable about the K-12 landscape at the national and state level, including curriculum, standards, and evolving educational trends; ability to lead strategic topical conversations with district leaders - Experience with software implementations in K-12 - Experience managing pipeline in a CRM (Salesforce preferred) and the ability to forecast and create reports to inform strategic decision-making management - Proven competencies in project and time management; skillfully manage all drivers of account growth and customer relationships - Experience in education or as an administrator a plus Location:The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role. We can employ individuals residing in the following approved hiring states: - Arizona - California - Connecticut - Florida - Georgia - Illinois - Massachusetts - Minnesota - Missouri - New Jersey - New York - North Carolina - Ohio - Oregon - Pennsylvania - South Carolina - Tennessee - Texas - Washington #LI-Hybrid We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. USA Pay Scale $70,000—$90,000 USD Life at BrainPOPAt BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives. We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer. NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at legal@brainpop.com. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (https://reportfraud.ftc.gov/) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (https://www.ic3.gov/).

Manager, Customer Success SailPoint is the leading, AI-driven security platform providing the autonomous governance that best solves the needs for the modern enterprise. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time. Delivered at the scale our enterprise customer's demand. We are proud of our team and the culture we have built which has led to our employees voting us “best places to work” – 15 years in a row. The Role The SailPoint Customer Success team champions helping our customers get maximum value out of their Identity Security investments. We ensure our customers achieve rapid time-to-value, helping our business secure long-term loyalty and maximize lifetime value As the Manager, Customer Success, you will lead, scale, and inspire a regional team of Customer Success Managers (CSMs). You are directly accountable for regional customer retention, satisfaction, and the operational excellence of your team. This role is a critical link between SailPoint’s cross-functional departments, ensuring our team is equipped to drive program progression, secure verified customer outcomes, and optimize health metrics. This is a high-impact leadership role focused entirely on value delivery and KPI attainment, and is not a quota-carrying sales position. To excel, the position requires a person: - Who is an empathetic, inspiring leader and coach who is committed to helping Customer Success Managers grow, succeed, and maintain high morale and camaraderie - Who can think critically and strategically, shifting conversations from reactive issue resolution to proactive problem-solving and business outcome delivery through technology - Who will build lasting, trust-based relationships both externally with key customer advocates and internally with cross-functional SailPoint teams - Who demonstrates outstanding communication skills and executive presence, with the ability to foster strong credibility with both highly technical audiences and business executives - Who is exceptionally organized and capable of prioritizing and managing a number of complex regional tasks and strategic portfolios concurrently Responsibilities: - Drive regional Gross Retention Rate (GRR) and Net Retention Rate (NRR) by ensuring your team systematically delivers and verifies business outcomes for our customers - Coach, mentor, and upskill regional CSMs to achieve 100% target attainment across key performance metrics, managing regional capacity, onboarding, and talent retention - Serve as the regional escalation point, partnering with CSMs to architect action plans for at-risk accounts, ensuring swift path-to-resolution on critical field issues - Own regional reporting and forecasting accuracy for account health, program progression, customer sentiment, and risk indicators to drive executive visibility - Cultivate strategic relationships with executive stakeholders within key accounts to accelerate their Identity Security maturity journey and secure renewal predictability - Act as a strategic conduit, translating customer objectives into actionable insights for various internal stakeholders The Path to Success (Milestones): 1-Month Milestones (The "Learning" Phase): - Complete corporate onboarding and role-based GTM training to develop a solid understanding of SailPoint's identity governance solutions and business philosophy. - Conduct detailed analysis of the current status within your reporting structure, specifically evaluating People, Process, Cadence, and Structure. - Arrange introductory meetings and begin building relationships with key members of your leadership, EMEA counterparts, and supporting teams outside of your immediate structure. - Shadow customer calls and team review sessions with your CSMs to familiarize yourself with account statuses and the regional customer base. 2-Month Milestones (The "Connecting" Phase): - Solidify your 1:1 cadence and communication flows with your reporting CSM team. - Establish regular syncs with key stakeholders in Sales and Professional Services to align on strategic accounts. - Begin managing regional customer escalations and supporting team members in driving issues to resolution independently. - Partner with Talent Acquisition to identify candidates for any open roles and implement sourcing and pipeline strategies. 3-Month Milestones (The "Contribution" Phase): - Develop a comprehensive regional business plan, broken down by milestones and key actions required to attain customer health, retention, and campaign goals. - Present this strategic business plan to gain the support of your leadership and the EMEA Leadership Team. - Ensure that your team is fully aligned on the "outcome-based delivery" framework, tracking clear business outcomes in client reviews. - Take full ownership of team performance metrics, reporting weekly customer health and status updates to senior management. 6-Month Milestones (The "Performance" Phase): - Show measurable improvements in regional customer health, account retention rates, and reference-ability. - Successfully adjust and refine regional team processes, cadences, and structures to optimize operational efficiency and cross-team collaboration. - Deliver consistently against regional retention and campaign targets. - Ensure deep cross-functional collaboration is in place with the Sales and Partner teams to support compliance and governance campaigns. Education & Qualifications: Preferred: - Bachelor’s degree or global equivalent experience. (We highly value candidates who have worked their way up and proven their capability through dedication and results—the "hard yards"). Must Haves: - 5 to 10 years of customer-facing experience (such as Customer Success, Account Management, or Consulting) in a SaaS or enterprise software environment. - Demonstrable experience in people leadership, mentoring, or coaching high-performing client-facing teams. - Strong customer interaction skills, including professional writing, phone skills, and outstanding executive presence. - Proven ability to communicate technical details to a non-technical audience while fostering credibility with technical teams. - Excellent problem-solving, mediation, and relationship-building skills. Nice to Haves: - Experience or domain knowledge in Cyber Security, Identity Security, or Identity Governance and Administration (IGA). Travel & Logistics: - Travel: Expected business travel of approximately 10% to 25% yearly (customer visits and training/meetings at Austin, TX headquarters). - Logistics: London Metro Area preferred. This role operates under a highly flexible/hybrid model—candidates are welcome to work from home, or enjoy the London office space as they prefer. SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We evaluate applicants using job-related, objective, and non-discriminatory criteria. Our job titles, job descriptions, and recruitment processes are intended to be gender-neutral and to support equal pay for equal work or work of equal value. As a part of the total compensation package, this role may be eligible for participation in one of our performance-based cash compensation programs - the SailPoint Corporate Bonus Plan or a role-specific commission plan, along with potential eligibility for equity participation. SailPoint maintains salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. The base salary for this role will be in this range from (min-max, LOCAL CURRENCY): £62,600 - £105,492.00. Additional offerings include a variety of benefits, including health, retirement, EAP, leave support, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on location, date of hire, schedule type, and the applicability of collective bargaining agreements or local statutory requirements. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We evaluate applicants using job-related, objective, and non-discriminatory criteria. Our job titles, job descriptions, and recruitment processes are intended to be gender-neutral and to support equal pay for equal work or work of equal value. As a part of the total compensation package, this role may be eligible for participation in one of our performance-based cash compensation programs - the SailPoint Corporate Bonus Plan or a role-specific commission plan, along with potential eligibility for equity participation. SailPoint maintains salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. The base salary for this role will be in this range from (min-max, LOCAL CURRENCY): £62,600 - £105,492.00 Additional offerings include a variety of benefits, including health, retirement, EAP, leave support, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on location, date of hire, schedule type, and the applicability of collective bargaining agreements or local statutory requirements. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.