• Own the integrations you ship until they’re live and moving real student data correctly. • Build and own data pipelines and integration services designed for idempotency, safe retries, and observability from the start. • Treat data integrity as sacred — integrations that silently drop, duplicate, or corrupt records are worse than ones that fail loudly — and catch discrepancies before a client does. • Drive root causes to resolution across incidents, sync failures, and data discrepancies, rather than patching symptoms or papering over a flaky upstream API. • Surface production risks early — schema drift, upstream API changes, rate limits, credential expiry, partial-failure edge cases — before they become incidents. • Generalize fixes that help more than one integration into shared libraries, escalate broad-blast-radius decisions to the relevant Principal Engineer, and drive completed work all the way to release.

• Lead & Mentor capabilities of Solution Managers and Solution Engineers to improve design and ideation of client solutions (No direct reports). • Support training and quality reviews for traditional MHE technologies, Sortation, conveyance, case storage & AMR/AGV (GTP/Move) applications. • Strong understanding of controls application, capabilities & use in system designs. • Develop ROI strategies for applied material handling solutions. • Analyze client’s business down to the DNA level from their available data and understand the design criteria necessary to provide an intelligent material handling solutions for their needs. • Apply results of data analysis and understanding of our client’s business to develop efficient processes, including layouts, workstations, and traditional material handling systems that bolt on to a base MHE and AMR/AGV (GTP/Move) technical application. • Develop capital plans involving appropriate traditional MHE equipment, AMR/AGV (move and GTP), etc. including scheduling, resource planning and budgeting. • Develop KPI-focused applications and technologies to increase throughput, efficiency, and revenue. • Work closely with a client’s leadership and/or operations team to help provide solutions to increase productivity and accuracy. The communication and presentation of these solutions are a critical aspect of this role. • Serve as subject matter expert for engineering related areas such as ergonomics, MOST rate analysis, best practices and operator safety in traditional MHE, AMR/AGV & GTP technical application. • Work closely with Supply Chain Services Leadership and Client Account Executives to ensure Solutions team designs are aligned to client’s goals. • Conduct WMS and WES software comparisons and present results to clients as part of their design solutions.

• Serve as a technical point of contact and go-to advisor for strategic Cofense clients in the META, APAC and European regions • Develop relationships with key stakeholders within assigned accounts to understand their business and security objectives to support Cofense teams with the customer onboarding and implementation of Cofense solutions • Coordinate activities across Cofense Sales, Support, Implementation and Product Management teams to ensure high levels of customer satisfaction • Use developed relationships to identify opportunities to grow Cofense revenue through increased product adoption • Have strong technical understanding of Cofense solutions • Support sales and customer success teams through the delivery of technical pre-sales support, solution demos, Proof of Concepts and health checks • Contribute to the completion of technical sales documentation, such as Security Questionnaires, RFI’s and RFP’s • Contribute to the development of best practice for the implementation and value realization of Cofense solutions • Ensure international implementations follow Cofense best practices and customer value is being realized • Document all customer interactions in the Cofense CRM system • Ability to travel throughout the META, APAC and European regions as needed • Provide architectural and network support related to implementing Cofense products, for the Solutions Consulting Team • Technically mentor Solutions Consulting team

• Own the end-to-end technical vision for the Integration team and its supporting services, from initial concept through implementation, iteration, and long-term evolution. • Partner with cross functional stakeholders to translate ambiguous product and business goals into concrete technical strategy, architecture, and execution plans for the Integration team. • Contribute production code, setting the standard for design quality, code quality, and operational rigor. • Lead architectural decisions for scalable backend systems that balance velocity, reliability, maintainability, extensibility, and operability. • Drive execution across multiple concurrent projects and initiatives, identifying risks, dependencies, and tradeoffs early and helping the team sequence work effectively. • Partner closely with Product, Engineering leadership, Design, and adjacent engineering teams to deliver cross-functional initiatives and ensure technical decisions reflect both business context and customer needs. • Communicate complex technical concepts clearly to both technical and non-technical audiences, including leadership stakeholders. • Set and continually raise the technical bar through architecture reviews, code reviews, technical writing, and strong engineering judgment under ambiguity. • Mentor and develop engineers on the team by providing thoughtful feedback, technical coaching, and frameworks that help others do the best work of their careers.