COFENSE

• Reporting to the Vice President of Sales Engineering, the Senior Sales Engineer is responsible for expanding its sales organization in the EMEA region. • Engaging with Sales personnel in assigned territories, guiding prospective customers through their Cofense sales experience. • Acting as a local mentor to sales and SE peers and providing technical assistance to the direct and channel sales teams. • Execute and manage technical activities supporting the sales process. • Working cohesively with the direct sales team as well as partner sales staff in the region to achieve assigned sales goals. • Technical discovery and demonstration to prospective customers from a technical sales perspective, highlighting the business value of our offerings. • Communicates with internal teams including Product Management regarding regional feedback to enhance our products. • Highlight Business Value Translation with an emphasis on storytelling to translate complex engineering or software features into tangible business benefits, such as measurable ROI or cost savings. • Supports sales operations in the designated territory, working closely with the direct sales team as well as partner sales and engineering staff in the region/globally. • Presents from a technical perspective the entire Cofense Solutions. • Manages Proof of Value (POV)s with multiple clients to drive technical win within opportunities. • Completes RFPs, security questionnaires, and other technical documentation as needed during the sales process. • Has relationships with technical staff in information security departments across a variety of industries. • Is focused, detail oriented, and able to document activities in the CRM tools deployed for accurate forecasting from a technical perspective.

• Serve as a technical point of contact and go-to advisor for strategic Cofense clients in the META, APAC and European regions • Develop relationships with key stakeholders within assigned accounts to understand their business and security objectives to support Cofense teams with the customer onboarding and implementation of Cofense solutions • Coordinate activities across Cofense Sales, Support, Implementation and Product Management teams to ensure high levels of customer satisfaction • Use developed relationships to identify opportunities to grow Cofense revenue through increased product adoption • Have strong technical understanding of Cofense solutions • Support sales and customer success teams through the delivery of technical pre-sales support, solution demos, Proof of Concepts and health checks • Contribute to the completion of technical sales documentation, such as Security Questionnaires, RFI’s and RFP’s • Contribute to the development of best practice for the implementation and value realization of Cofense solutions • Ensure international implementations follow Cofense best practices and customer value is being realized • Document all customer interactions in the Cofense CRM system • Ability to travel throughout the META, APAC and European regions as needed • Provide architectural and network support related to implementing Cofense products, for the Solutions Consulting Team • Technically mentor Solutions Consulting team

• Reporting to the Vice President of Sales Engineering, the Senior Sales Engineer is responsible for expanding its sales organization in the META region, engaging with Sales personnel in assigned territories, guiding prospective customers through their Cofense sales experience, acting as a local mentor to sales and SE peers, and providing technical assistance to the direct and channel sales teams. • This position will execute and manage technical activities supporting the sales process. • Working cohesively with the direct sales team as well as partner sales staff in the region to achieve assigned sales goals. • Technical discovery and demonstration to prospective customers from a technical sales perspective, highlighting the business value of our offerings. • Communicates with internal teams including Product Management regarding regional feedback to enhance our products. • Highlight Business Value Translation with an emphasis on storytelling to translate complex engineering or software features into tangible business benefits, such as measurable ROI or cost savings. • Supports sales operations in the designated territory, working closely with the direct sales team as well as partner sales and engineering staff in the region/globally. • Presents from a technical perspective the entire Cofense Solutions. • Manages Proof of Value (POV)s with multiple clients to drive technical win within opportunities. • Completes RFPs, security questionnaires, and other technical documentation as needed during the sales process. • Has relationships with technical staff in information security departments across a variety of industries. • Is focused, detail oriented, and able to document activities in the CRM tools deployed for accurate forecasting from a technical perspective. • Other duties as assigned.

• Reporting to the Sr. Manager, Content Operations • Focus on front-end development, content design, and customer-facing content customization and support. • Responsible for building and customizing web-based training content and phishing simulations, including branded experiences and HTML emails. • Partner with the Content Team to create new educational materials such as HTML-based training modules, videos, and infographics, while supporting both customers and internal teams with content-related requests • Design and develop education landing pages, micro-sites, and interactive HTML content • Build and customize HTML emails and training materials for phishing simulations and customer education • Ensure HTML emails render consistently across major email clients (e.g., Outlook, Gmail), accounting for known limitations and quirks • Collaborate with internal teams and customers to deliver customized web pages and email content • Apply customer-specific branding to training materials and course content • Monitor and respond to customer support tickets via Zendesk and manage internal requests through JIRA

• Responsible for integrating enterprise wide data from Cofense’s Cyber Security based Applications, Micro-services and other disparate data sources • Work with Architects & Cloud Systems Engineers in designing Data Platform and Architecture • Develop Data Pipelines on Cloud Technologies like Azure/AWS with well-defined tool frameworks • Able to develop ETL code to stream data from disparate data stores to Data Lake/Data Warehouse using Python, Azure/AWS Data Lake services • Ability to write complex SQL scripts and automate them using Python • Develop test cases and unit tests for key implementations of Data Platform by adhering to software engineering best practices and standards • Secure data end-to-end by complying data privacy rules while developing processes to move data across Applications/Data Sources and Data Lake/Data Warehouse • Help integrate Data Platform with BI tools like Power BI, Tableau, Splunk etc. • Develop data transformations to generate Facts, Summaries, Key metrics by applying business rulesets and aggregations using Python, SQL and other transformation tools • Collaborate with business users across Cofense’s departments in defining requirements, prioritize project work and deliver them timely

• Reporting to the regional Practice Manager of Customer Experience (CX), the Information Security Program Manager will be responsible for managing a portfolio of customers, and will be tasked with maintaining client satisfaction. • This will be accomplished by ensuring our solutions meet the client’s business needs and objectives all while delivering standout strategic consultative guidance and excellent service. • Success in this position is measured by achieving revenue retention goals, product and feature adoption rates, identifying revenue uplift opportunities, and overall customer satisfaction metrics. • Successfully develop and manage relationships for assigned clients and stakeholders, supporting all Cofense products in use by the client. • Represent Cofense as the customer’s trusted advisor and subject matter expert. • Coordinate customer engagements to ensure successful onboarding and product implementation, as well as throughout the customer’s full lifecycle with Cofense. • Perform risk management to minimize churn. • Continue to effectively showcase the value of Cofense products and services and present Return on Investment (ROI) information to key client stakeholders. • Highlight any concerns and/or risks and share this with internal account partners and leadership. • Develop get-well plans, with the assistance of the account team, to help minimize risk and increase customer satisfaction. • Create and maintain comprehensive documentation for your book of business. • Perform administrative tasks and documentation within our CSM toolset. • Coordinate and collaborate with internal resources and third parties/vendors, as needed, for the successful execution of projects. • Ensure tasks are delivered on time, within scope and within budget. • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Responsible for the profitability of our services and increasing our customers Cofense product commitment through successful portfolio management. • Identify opportunities for revenue expansion within assigned accounts. • Own all aspects of a customer’s simulated phishing defense program and deliver on contractual requirements: Recommend customized phishing programs based on industry best practices and customer goals. • Ensure alignment of recommendations to the current threat landscape and the customer’s core business objectives. • Independently produce high-quality, client-ready deliverables to meet contractual requirements. • Share analytic deliverables and make operational and strategic recommendations based on the customer’s overarching security goals and key success indicators. • For Managed Training clients, run the customer’s simulated phishing program using Cofense solutions. • For assigned Managed Remediation clients, deliver monthly Remediation reports while personalizing the monthly meeting to consist of reviewing unique threats the client has received and review malware identified. • As necessary, travel to client sites to ensure excellent customer relationships. • Assist in training newer members on the team, cross-training with the larger CX organization and collaborate on process and procedural improvements across Cofense.

• Monitor Triage systems for new customer reported suspicious emails • Perform initial assessment on reported suspicious emails to determine if email poses a threat to the customer, or is benign • Initiate threat analysis case for emails that pose a threat to the customer, and escalate to Sr. Threat Analysis team member. • Assist Sr. Threat Analysts during investigations. • Maintain ownership of cases opened for customers including updating cases, communicating with the customer, and documenting resolution • Assist in production of monthly customer reports • Assist with creation and maintenance of products including updates and upgrades, backups, and troubleshooting • Response to customer requests submitted via ticketing systems and other communication channels

• Reporting to the Vice President of Sales • Aggressively building a pipeline and deliver revenue • Expanding the Cofense market share in the North Central Region • Exceed quarterly and annual revenue goals • Build and expand relationships with key decision-makers in information security • Own the full sales cycle including prospecting, discovery, technical presentations, pipeline management, negotiation, and closing • Leverage modern AI-driven tools and techniques to improve prospecting and customer engagement • Represent Cofense at customer meetings, industry events, and conferences

• Establishing and executing the International sales strategy • Partnering with the Chief Sales Officer to develop a global sales strategy • Leading and motivating a team of Regional Directors, Sales/Country Managers • Developing plans for achieving the company’s sales goals • Creating a culture of success and ongoing business achievement • Managing customer expectations and contributing to customer satisfaction

• Exceed quarterly and annual revenue goals • Build relationships with key decision-makers in information security departments and IT across a variety of industries. • Present technical and business messaging, presentation, and demonstration • Demonstrable track record of closing Enterprise opportunities from $200k to $1m. • Ability to represent our company at events • Ability to run efficient technical sales process including POC and Close Plans and run cycles in a controlled fashion