• Execute overall company and Customer Success strategy to deliver adoption, expansion, and retention. • Drive adoption and retention efforts across your region, leveraging data-driven insights to optimize customer outcomes. • Lead and coach a team of Customer Success professionals in achieving business goals including maintaining a high GRR, increasing NRR, and driving key KPIs. • Serve as a customer-facing leader and foster senior and executive-level strategic relationships across your book of business. • Measure and monitor your book of business progress against key performance indicators, reporting internally and to customer stakeholders. • Build and execute Customer Success Plans to establish strategic goals and help customers achieve their business objectives. • Collaborate with internal teams (Account Management, Professional Services, Education, SME) to identify opportunities for further adoption of our solutions. • Advocate for customer needs across departments and manage resolutions for escalated concerns. • Demonstrate a commercial mindset to drive strategic alignment and tactical execution.

Role Description We are seeking a user-focused, detail-oriented, resourceful individual to support the ongoing success of Emiri client deployments. This role bridges product support, user experience, and development by investigating issues, coordinating resolutions, coaching commercial teams, and managing communication between users, client service teams, and product development. Job Responsibilities - Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap. - Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education. - Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos. - Support setup, configuration, and QA of client models. - Drive continuous improvement of support processes, tools and user education materials. - Clearly communicate guidance and resolutions to users or internal teams. - Test new enhancements or fixes prior to release to ensure quality and expected behaviour. - Prepare concise write-ups of confirmed bugs or feature requests for the development team. Qualifications - Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri. - Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools. - Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behaviour to identify root causes. - Strong organizational skills to support multiple client deployments and maintain flawless on-time delivery and service levels. - Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams. - Tech-curious mindset, comfortable learning prompt engineering and system behaviour, with a process-driven approach to managing issues, QA, and feedback loops. - Familiarity with AI systems, natural language processing tools, or machine learning products. - Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems. - 7+ years of experience in client support for data analytics and reporting. Requirements - As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role: - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Benefits - #LI-REMOTE

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership. As the Senior Manager, Customer Success, you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding customers through their visibility journey and managing a book of customers. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will work heavily with Sales, Operations, Product and Leadership. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, leading, developing and inspiring a team that scales with our growth. What you’ll be doing: - Development and manage a team of Customer Success Managers - Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary - Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity - Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks - Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion - Understand and mitigate account risk and escalate to dependent functions as necessary - Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities - Hire, onboard, and develop team members to progress their career at FourKites - Contribute and lead a culture of customer success - Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations - Approximately 25% travel for client site visits About the team: The FourKites Customer Success Team owns the overall customer relationship. The team’s goal is to provide our customers the best experience and business consultancy. We provide best practices and thought leadership to help our customers recognize business value and prove ROI. Our goal is to be viewed as trusted partners and to create raving fans that want to continuously further their partnership with FourKites. Who you are: - Manage and influence behavior through persuasion, negotiation, and consensus building - Understanding of value drivers in recurring revenue business models - Analytical and process-oriented mindset - Enthusiastic and creative leader with the ability to inspire others - Demonstrated desire for continuous learning and improvement - Excellent communication and presentation skills Basic Qualifications - Experience in a Supply Chain industry or related SaaS company highly preferred; Tech startup experience advantageous - Bachelor's degree or equivalent experience, MBA a plus - 7+ years’ experience in an account management, consulting or customer success - 3+ years of directly managing customer-facing teams - Experience directly or indirectly working with freight management and supply chain - Experience working with complex software CompensationThe expected annual base salary range for this role is $145,000 - $175,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program. BenefitsFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: - Medical, Dental & Vision benefits starting on first day of employment - 401k Retirement savings with employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - Generous PTO, global recharge days, and volunteer days - Paid parental leave for all parents - Family planning and inclusive wellbeing resources - Technology reimbursement - Commuter benefits for in-office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities About FourKitesFourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the RoleAs a Customer Success Manager, you will be the driving force behind the success and growth of a portfolio of strategic school districts. Leveraging your deep understanding of BrainPOP's suite of resources and the unique needs of educational leaders, you will cultivate strong, lasting partnerships that maximize engagement, retention, and revenue expansion. This pivotal role demands a proven track record in revenue generation, exceptional consultative skills to engage district leaders on their specific goals and the evolving educational landscape (including relevant legislation, standards, and trends), and the ability to translate these insights into impactful solutions. You will also be responsible for accurate weekly forecasting, conducting thorough deal reviews, and serving as a subject matter expert within your assigned territory. The Customer Success Manager will be based in Southern California, and will manage a book of business in the West region. This role involves weekly travel for on-site customer engagements in Southern California and Arizona, as well as occasional travel to conferences and BrainPOP's NYC HQ for attendance at company and team events. In this role, you will - Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal. - Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources. - Create accurate pricing proposals that take into account historical customer information. - Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators. - Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process. - Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations. - Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users. - Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development. - Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory. You Are - A passionate advocate for positive change in education, with genuine empathy for the needs of teachers and students. - A highly analytical problem-solver adept at identifying barriers and collaboratively developing solutions to maximize BrainPOP's impact within districts. - An outstanding verbal and written communicator and confident presenter capable of engaging audiences at all levels. - A strategic listener with exceptional questioning skills, enabling you to gain a deep understanding of customer needs and challenges. - An adaptable and proactive self-starter who thrives in dynamic environments, possessing the ability to create structure and navigate complexity effectively. - Tenacious and results-oriented, consistently exceeding revenue targets through exceptional relationship-building and meticulous follow-through. - Able to travel to meet and engage customers On Your Resume - 5+ years experience in enterprise software sales or account management in K-12 supplemental curriculum - Proven experience in identifying value-based opportunities for customers, advocating partner needs internally and externally - Knowledgeable about the K-12 landscape at the national and state level, including curriculum, standards, and evolving educational trends; ability to lead strategic topical conversations with district leaders - Experience with software implementations in K-12 - Experience managing pipeline in a CRM (Salesforce preferred) and the ability to forecast and create reports to inform strategic decision-making management - Proven competencies in project and time management; skillfully manage all drivers of account growth and customer relationships - Experience in education or as an administrator a plus Location:The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role. We can employ individuals residing in the following approved hiring states: - Arizona - California - Connecticut - Florida - Georgia - Illinois - Massachusetts - Minnesota - Missouri - New Jersey - New York - North Carolina - Ohio - Oregon - Pennsylvania - South Carolina - Tennessee - Texas - Washington #LI-Hybrid We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. USA Pay Scale $70,000—$90,000 USD Life at BrainPOPAt BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives. We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer. NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at legal@brainpop.com. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (https://reportfraud.ftc.gov/) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (https://www.ic3.gov/).