Ferno logo
Ferno

60+ years of award-winning EMS innovation. We’re just getting started.

Field Service Representative

RepresentativeGeneralFull TimeRemoteMid LevelTeam 201-500Since 1955H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

0

Seniority

Mid Level

Associate Degree2 yrs expExperience acceptedEnglish

Job Description

Field Service Representative

Ferno

• Install, configure, and test medical devices at customer facilities in accordance with company standards • Perform preventive maintenance, calibration, and safety checks on equipment • Troubleshoot and repair devices, diagnosing technical issues accurately and resolving them in a timely manner • Provide on-site and remote technical support to healthcare professionals • Train clinical staff and end-users on proper equipment operation and basic maintenance • Maintain accurate service documentation, including service reports, logs, and compliance records • Ensure adherence to regulatory requirements, safety standards, and company policies (e.g., FDA, ISO) • Manage assigned service territory, including scheduling visits and responding to service requests and engaging 3rd party resources as needed • Maintain inventory of tools, parts, and service equipment • Collaborate with engineering, sales, and customer support teams to improve customer satisfaction • Identify opportunities for service contract renewals, upgrades, or product improvements

Job Requirements

  • Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field preferred
  • 2–5 years of experience in field service, medical device support, or a related technical role
  • Equivalent combination of education and hands-on technical experience may be considered
  • Strong understanding of electronics, mechanical systems, and medical equipment
  • Ability to read and interpret technical manuals, schematics, and diagrams
  • Proficiency with diagnostic tools and troubleshooting techniques
  • Familiarity with regulatory standards applicable to medical devices is a plus

Benefits

  • Competitive salary based on experience
  • Performance-based bonuses or incentives
  • Company vehicle or travel reimbursement
  • Health, dental, and vision insurance
  • Retirement savings plan (e.g., 401(k))
  • Paid time off and holidays
  • Ongoing training and professional development opportunities

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