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Field Service Representative
Location
United States
Posted
2 days ago
Salary
0
Seniority
Mid Level
Job Description
Field Service Representative
Ferno
• Install, configure, and test medical devices at customer facilities in accordance with company standards • Perform preventive maintenance, calibration, and safety checks on equipment • Troubleshoot and repair devices, diagnosing technical issues accurately and resolving them in a timely manner • Provide on-site and remote technical support to healthcare professionals • Train clinical staff and end-users on proper equipment operation and basic maintenance • Maintain accurate service documentation, including service reports, logs, and compliance records • Ensure adherence to regulatory requirements, safety standards, and company policies (e.g., FDA, ISO) • Manage assigned service territory, including scheduling visits and responding to service requests and engaging 3rd party resources as needed • Maintain inventory of tools, parts, and service equipment • Collaborate with engineering, sales, and customer support teams to improve customer satisfaction • Identify opportunities for service contract renewals, upgrades, or product improvements
Job Requirements
- Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field preferred
- 2–5 years of experience in field service, medical device support, or a related technical role
- Equivalent combination of education and hands-on technical experience may be considered
- Strong understanding of electronics, mechanical systems, and medical equipment
- Ability to read and interpret technical manuals, schematics, and diagrams
- Proficiency with diagnostic tools and troubleshooting techniques
- Familiarity with regulatory standards applicable to medical devices is a plus
Benefits
- Competitive salary based on experience
- Performance-based bonuses or incentives
- Company vehicle or travel reimbursement
- Health, dental, and vision insurance
- Retirement savings plan (e.g., 401(k))
- Paid time off and holidays
- Ongoing training and professional development opportunities
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