• Maintain detailed master event plans, operational timelines, production schedules, run-of-show documents, staffing schedules, venue maps, and other key operational documentation. • Coordinate venue logistics, including room layouts, seating plans, capacity requirements, Wi-Fi, power, furniture, signage locations, catering timing, and accessibility needs. • Coordinate shipment of event materials, including signage, table assets, collateral, giveaways, registration supplies, speaker materials, branded merchandise, and technology equipment. • Coordinate registration-desk operations, including badge production and check-in workflows. • Coordinate on-site staffing schedules, including internal team members, venue contacts, and vendor representatives. • Maintain event documentation, including project plans, exhibitor manuals, stakeholder contact lists, floor plans, schedules, production documents, and operational checklists. • Support AV and production logistics, including speaker-ready-room schedules, presentation management, microphone requirements, confidence monitors, staging, and technical troubleshooting. • Coordinate food and beverage logistics, including catering guarantees, meal counts, dietary restrictions, service schedules, coffee breaks, sponsor-hosted functions, and VIP hospitality requirements. • Serve as a primary operational contact for speakers, sponsors, exhibitors, and external partners. • Collect, track, review, and organize speaker presentations, session descriptions, biographies, headshots, technical requirements, and related assets. • Ensure speaker materials are formatted, stored, version-controlled, and available to production, AV, event, marketing, and on-site teams. • Coordinate speaker logistics, including arrival times, green-room schedules, rehearsals, presentation submission deadlines, AV checks, stage access, and session transitions. • Support integration and data flow between event platforms and systems such as CRM, marketing automation, registration systems, mobile event apps, lead-retrieval tools, and reporting dashboards. • Help measure B2B event performance, including registrations, attendance, engagement, sponsor participation, leads, opportunities, and pipeline contribution. • Compile post-event reports summarizing attendance, engagement, lead and pipeline results, sponsorship outcomes, logistics performance, and recommendations for improvement. • Support budget tracking, purchase-order administration, invoice routing, vendor documentation, and expense reconciliation as assigned. • Provide general support to the events team as needed.

• Serve as the Event Operations & Program Management lead, owning processes from planning through post-event reporting for WebexOne. • Lead designated workstreams for WebexOne, including logistics, staffing, security, vendor management, space planning, and furniture and décor • Develop and manage comprehensive project plans, timelines, milestones, and deliverables to ensure successful event execution. • Lead cross-functional workstreams and facilitate collaboration among marketing, product, sales, executive communications, technical teams, agencies, and external vendors. • Coordinate and facilitate weekly planning meetings and status updates with stakeholders and vendor partners. • Oversee event logistics, venue operations, staffing, housing support, and attendee experience initiatives. • Plan and execute ancillary events, executive meetings, receptions, and customer engagement opportunities. • Manage event staffing plans and preparation and scheduling of brand ambassadors and event support staff. • Lead security planning and coordination for large-scale, multi-day events. • Manage relationships with event agencies and third-party vendors, including contracts and deliverables. • Create executive presentations, planning materials, post-event reports, and recommendations for future improvements. • Partner with Event Directors and Event Leads to drive cross-functional alignment and ensure successful event delivery. • Support planning and execution of additional events with expo booth and speaking sponsorships, as assigned • Step in to support additional responsibilities and address operational gaps in an ever-changing event environment.

• Lead complex, multi-market event programmes from pitch and proposal development through to delivery and reconciliation. • Shape strategic, creative and operational responses to client briefs, working closely with creative, content and production teams. • Act as the senior client advisor, building trusted relationships and guiding clients through key decisions. • Own the overall event vision and audience experience, ensuring every touchpoint delivers against objectives. • Drive commercial performance through budget ownership, margin protection, scope management and supplier negotiations. • Identify growth opportunities, contribute to business development efforts and support the continued success of key accounts.

• Support multiple Event Marketing Managers across customer conferences, field events, sponsorships, webinars, hospitality programs, and internal events. • Coordinate event logistics, including registration, attendee communications, speaker logistics, venue operations, travel, shipping, and onsite execution. • Prepare project plans, production schedules, run-of-show documents, and event materials to support successful program delivery. • Support onsite staffing, vendor coordination, and attendee experience to ensure seamless event execution. • Manage the GTM events calendar and associated timelines, milestones, and cross-functional deliverables. • Maintain project documentation, budgets, purchase orders, invoices, and reconciliation activities. • Support post-event reporting by tracking attendee metrics, compiling feedback, and coordinating operational recaps. • Maintain event technology platforms, registration systems, and operational resources. • Manage swag vendors, inventory, fulfillment, and event materials to support customer and internal programs. • Support venue and vendor sourcing, proposal collection, procurement, and contract coordination. • Partner with Marketing, Sales, Customer Success, Product Marketing, Brand, and Operations teams to keep stakeholders informed and projects on track. • Coordinate with agency partners and external vendors to ensure successful program delivery. • Develop and maintain templates, playbooks, trackers, and scalable processes that improve operational efficiency across the Events team.