• Fleet procurement & lifecycle management: Own the end-to-end administration of our vehicle fleet, from coordinating new vehicle orders and leasing contracts to handovers, returns, and end-of-life disposal. • Ensure our Field Force and Sales teams always have reliable, well-maintained, and cost-efficient vehicles available when needed. • Vehicle branding & operational setup: Coordinate vehicle wrapping, branding, equipment, and setup in line with HOLY's brand standards. • Work closely with internal stakeholders and external partners to ensure every vehicle is ready for daily field operations. • Accident, insurance & repair management: Act as the first point of contact for accidents, damages, breakdowns, and insurance claims. • Document incidents, coordinate repairs with workshops, and keep drivers and internal stakeholders informed throughout the process. • Cost, invoice & compliance tracking: Track fleet-related costs, fines, invoices, contracts. Identify opportunities to reduce costs across while ensuring compliance with internal processes. • Stakeholder & partner coordination: Serve as the central contact for Field Force, leasing companies, workshops, insurers, and other service providers. Build simple, reliable processes that make fleet-related topics easy to manage for all stakeholders.

• Design and manage end-to-end analytics and survey research projects in support of client strategy, messaging, segmentation, and experience design • Develop clear, respondent-friendly questionnaires that support both exploratory and experimental designs • Program surveys, including advanced logic • Manage survey fielding and panel partners, ensuring precise representation of the target audience • Collaborate with internal teams and clients to align objectives with methodologies • Analyze quantitative results using descriptive and inferential statistics (e.g., t-tests, ANOVA, regression, chi-square) • Conduct and interpret within-subjects and between-subjects analyses for the concise and clear communication of segment summaries • Follow established protocols for fielding and analysis to ensure precision, consistency, and repeatability • Use SPSS or other tools for data preparation, recoding, and analysis, including statistical testing • Present findings to clients and teams through visual, narrative reports tailored to nonprofit stakeholders—highlighting implications for fundraising, marketing, and donor experience

• Responsible for creating an environment for the field technicians that is positive, motivating and an enjoyable place to work. • Effectively monitors SLA achievement, weekly installations, Technician time off/on call status, delinquent account receivables, contract renewal status, and all special projects for the District on a weekly and monthly basis. • Staff: Continually work to maintain full staffing levels of high-quality field service technicians in region. • Training and Development: Define and schedule training and development activities to ensure field service technicians learn and maintain required skills for success within the organization. • Team Leadership: coach and counsel, train on customer skills, and evaluate the career goals of field service technicians; solicit input from RSVP on all personnel decisions related to Field Technicians before making final HR decisions (i.e. recruiting, hiring, performance reviews, compensation recommendations, terminations, etc.) • Company Policy Management: Possess knowledge of and administer company policies and procedures; ensure team members follow procedures and schedules. • Effectively monitors: technician productivity, overtime utilization, management dashboards, and parts usage to help reduce cost for the region. • Customer Satisfaction and Retention: maintain a proactive retention plan and complaint action plan, meet or exceed all customer commitments, manage installations and training, and encourage proactive service call avoidance. • Sales Support: work as a team to provide customer solutions, including pre-sales support, post-sales implementation support, and customer feedback communications. • Financial Responsibilities: achieve projected revenues and margins, expense control, spare parts management, proper technician vehicle stock levels, workload balancing, contract service level delivery/achievement. • Company Vehicle Program: ensure maintenance schedules are met, vehicle expenses are controlled and accident prevention programs are adhered to. • Safety: Ensure that team members are adhering to safety guidelines, formal and informal safety messages are regularly communicated, proper reporting and assessment is made for any job site accidents (for and injury or property damage). • On-Call and after hours support, as needed.

• Build and grow strong relationships with major supporters and prospective philanthropists. • Create and deliver tailored engagement plans that deepen supporter partnerships and inspire generosity. • Identify opportunities for significant gifts and strategic donor engagement. • Work collaboratively across Compassion UK & Ireland to connect supporters with meaningful ministry opportunities. • Help secure income that enables more children to be released from poverty in Jesus' name.