We enable a confident world for a better tomorrow.
District Service Manager
Location
New York
Posted
18 days ago
Salary
$80K - $100K / year
Seniority
Senior
Job Description
District Service Manager
GLORY
• Responsible for creating an environment for the field technicians that is positive, motivating and an enjoyable place to work. • Effectively monitors SLA achievement, weekly installations, Technician time off/on call status, delinquent account receivables, contract renewal status, and all special projects for the District on a weekly and monthly basis. • Staff: Continually work to maintain full staffing levels of high-quality field service technicians in region. • Training and Development: Define and schedule training and development activities to ensure field service technicians learn and maintain required skills for success within the organization. • Team Leadership: coach and counsel, train on customer skills, and evaluate the career goals of field service technicians; solicit input from RSVP on all personnel decisions related to Field Technicians before making final HR decisions (i.e. recruiting, hiring, performance reviews, compensation recommendations, terminations, etc.) • Company Policy Management: Possess knowledge of and administer company policies and procedures; ensure team members follow procedures and schedules. • Effectively monitors: technician productivity, overtime utilization, management dashboards, and parts usage to help reduce cost for the region. • Customer Satisfaction and Retention: maintain a proactive retention plan and complaint action plan, meet or exceed all customer commitments, manage installations and training, and encourage proactive service call avoidance. • Sales Support: work as a team to provide customer solutions, including pre-sales support, post-sales implementation support, and customer feedback communications. • Financial Responsibilities: achieve projected revenues and margins, expense control, spare parts management, proper technician vehicle stock levels, workload balancing, contract service level delivery/achievement. • Company Vehicle Program: ensure maintenance schedules are met, vehicle expenses are controlled and accident prevention programs are adhered to. • Safety: Ensure that team members are adhering to safety guidelines, formal and informal safety messages are regularly communicated, proper reporting and assessment is made for any job site accidents (for and injury or property damage). • On-Call and after hours support, as needed.
Job Requirements
- Associate’s degree preferred with 6+ years related experience
- Three years of experience managing field service teams and front-line supervisor is preferred (management experience in electro-mechanical equipment services is a plus)
- Ability and willingness to travel in up to 50% (approximately 3 days per week) in designated region
- Must have a valid driver’s license
- Must reside in the territory to effectively manage the team
- Strong leadership and decision-making skills.
- Strategic planning capability.
- Strong inter-personal, self-motivational, and negotiation skills.
- Excellent verbal and written communication skills.
- Basic understanding of technical documents.
- Ability to communicate across all levels, functions and regions.
- Commitment to customer satisfaction and retention.
- Previous background within cash handling equipment industry or financial industry preferred.
- Strong organization skills.
- A customer-oriented mindset and active commitment to customer retention.
- Ability to search for the most effective and efficient methods of operations.
- Personal ownership and accountability to service delivery and results.
- Communication and local enabling of corporate objectives and priorities.
- Ability to identify and execute around the key business drivers/key success factors for individual territories and regions.
Benefits
- 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.
- Glory matches 3% up to 6% of your contribution
- Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
- MDLive – 24/7 Virtual Doctor plus a Nurse Line
- Dental insurance
- Vision insurance
- FSA / Dependent Care
- Voluntary Life Insurance
- Basic Life insurance and AD&D – Company paid
- Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
- Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
- Paid Sick days based on City/State requirements
- Paid Holidays – 9 to 11 days based on start date
- Professional development assistance
- Education assistance
- Adoption Assistance
- Legal and ID Theft plans
- Annual Bonus opportunity
- Opportunities for internal promotions/career advancement
- Company Vehicle/Insurance – this benefit only applies to certain positions
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
• Build and grow strong relationships with major supporters and prospective philanthropists. • Create and deliver tailored engagement plans that deepen supporter partnerships and inspire generosity. • Identify opportunities for significant gifts and strategic donor engagement. • Work collaboratively across Compassion UK & Ireland to connect supporters with meaningful ministry opportunities. • Help secure income that enables more children to be released from poverty in Jesus' name.
Advisory Board Meeting Manager
Direct TravelA travel management company founded over four decades ago, Direct Travel provides best-in-class corporate travel management services. The privately-held company
Role Description The Advisory Board Meetings Manager is responsible for managing healthcare Advisory Board (Ad Board) programs for a major global client and other small-format meetings as needed. This role blends strategic oversight, operational execution, and participant-focused expertise into a single operational point of contact for our clients and participants. The ideal candidate will have healthcare meeting experience with strong knowledge of compliance, and the agility to simultaneously manage multiple smaller-scale meetings through a refined and focused service model. Qualifications - Bachelor’s Degree in Business, Hospitality, Event Planning, or a combination of education and work experience in event planning required. - Minimum 3-4 years in event/program/project management, preferably in pharma/healthcare meetings and events. - Experience managing smaller-scale meetings in addition to larger or specialized programs. - Proficiency in Microsoft Office Suite, Teams, SharePoint, OneDrive, Zoom. - Familiarity with Cvent or similar event management platforms. - CMP, HMCC, or PMP certification is a plus. Requirements - Lead or support client relationship management for healthcare Ad Boards and small-format meetings. - Consult with clients to define goals, objectives, expectations, and budgets. - Adhere to industry and regulatory guidelines implementing best practices, and creative solutions. - Facilitate planning calls and debrief meetings. - Manage all meeting logistics including audiovisual, food & beverage, ground transportation, and materials production. - Ensure compliance with pharma regulations (CMS Open Payments, GDPR, client protocols). - Coordinate with internal departments (Creative, Technology, Travel, Field Operations) for seamless delivery. - Create and communicate all program specifications and program details and approve event orders to ensure smooth transition to on-site team. - Accountable for successful event outcomes and client satisfaction. - Manage registration database to maintain data integrity. - Produce and maintain reports and manifests as needed, with an understanding of how this data affects the program integrity. - Work in partnership with internal departments to manage program deliverables pertaining to website build and airline ticketing. - Provide and print personalized print and digital materials based on registration data. - Interact directly with attendees on program related inquiries contributing to the overall positive attendee experience. - Act as main contact for hotel block and manage all aspects of hotel room block including attrition submission, deadlines, special requests, etc. - Process contracts, invoices, expenses, honoraria/reimbursement, and check requests. - Track and reconcile all expenses, ensuring expenses are within budget and within regulatory guidelines. - Manage client budget with a focus for client cost savings while maximizing revenue opportunities. - Provide client with accurate budget estimates and ensure post-event billing reflects these estimates. - Provide timely financial reconciliation and supporting documents for applicable projects. - Act as a trusted advisor to clients and internal teams. - Mentor team members and share best practices. - Gather, share, and apply learnings for continuous process improvement. - Adapt and work successfully with any client, partner, and program. - Perform other duties as assigned. Company Description
Role Description Шукаємо Reconciliation manager! Проєкт — білінг-платформа для електронних платежів, яка забезпечує обробку транзакцій через різні платіжні методи та провайдери. - Щоденна взаємодія з командою, яка відповідає за зведення транзакцій: перевірка, оптимізація процесів, аналіз відхилень; - Проведення щоденних звірок з платіжними провайдерами щодо розбіжностей у статусах, сумах, валютах і кількості транзакцій; - Зведення платіжної системи після запуску нових функціональностей або каналів; - Обробка запитів від аналітиків, фінансового відділу, бухгалтерії та суміжних департаментів щодо підготовки та надання звітів, формування вигрузок та результатів звірки; - Ведення звітності стосовно проведених звірок і регулярне надання результатів керівнику. Qualifications - Впевнене володіння Excel (рівень Expert: формули, зведені таблиці, логіка, умовне форматування); - Розуміння процесів білінгу, платіжної інфраструктури, банківських операцій та карткових платежів; - Аналітичне мислення, уважність до деталей, здатність працювати з великим обсягом інформації; - Командність, пунктуальність, гнучкість, бажання до розвитку. Benefits - Self-learning бібліотека, доступ до платних курсів; - Групові обговорення та індивідуальні сесії з психологом; - 20 робочих днів оплачуваної відпустки і лікарняні; - Вихідний у день народження; - Медичне страхування; - Зручний офіс біля метро в центрі міста; - Подарунки на річниці; - L&D центр з курсами для співробітників.
National Partner Manager
Rubrik Job BoardAt Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data. Our goal is to hire and promote the best talent, regardless of background We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential
Role Description As the National Partner Manager at Rubrik, you will build and manage strategic relationships nationally with key decision-makers at ePlus. In this role, you will collaborate closely with cross-functional teams—including Field Sales, Systems Engineering, Channel Marketing, Field Marketing, Alliances, and Sales Operations—leveraging these resources to meet and exceed sales performance goals. Your primary objective will be to grow Rubrik’s business with ePlus nationally through strategic partner planning, enablement, sales acceleration, and robust pipeline generation. - Own the strategic relationship with ePlus at a national level. - Drive Rubrik’s technology and product focus to increase revenue and partner mindshare. - Author and execute comprehensive business plans to define, achieve, and surpass annual target goals. - Collaborate with Field and Channel Marketing to build, fund, and execute targeted marketing plans that accelerate brand awareness and generate net-new pipeline. - Design and drive high-impact joint marketing campaigns, partner events, and demand-generation activities tailored to ePlus’s core customer segments. - Drive national sales and technical strategies for the ePlus partnership. - Spearhead consistent sales and technical enablement sessions across national and regional levels. - Communicate and align with senior leadership (both internal and external) to provide regular business updates. - Facilitate account mapping sessions between Rubrik account executives and ePlus partners to define territory plans. - Identify and develop opportunities that lead to Partner-Initiated Deals and Proof of Concepts (POCs). - Conduct enablement sessions to train partner field sales and systems engineering (SE) staff. - Develop strategic relationships with key business leaders across the partner organization. Qualifications - A hardworking, driven, and highly motivated individual with a collaborative team spirit. - Possess comprehensive knowledge of the Data Management, Data Protection, Storage industries or Cybersecurity. - A confident communicator, highly capable of presenting to large audiences and hosting events. - Adept at identifying and initiating deals with partners while working in close collaboration with Rubrik account teams. Requirements - 5+ years of experience building and managing relationships specifically with ePlus. Open to other national partner experience as well. - Strong orientation toward developing quarterly and annual partner business plans and sales activities. - Proven track record of developing and executing channel programs, channel marketing plans, and coordinating joint marketing activities. - Experience delivering sales and product training for resellers and at end-customer events. - Demonstrated success in supporting partner sales reps to identify opportunities and close complex sales campaigns. - A natural team player who is accustomed to highly collaborative, cross-functional work environments. - Proficient in pipeline reporting, activity tracking, and accurate forecasting. - Extensive experience selling competitive Backup and Recovery solutions, with a strong preference for experience in the Security space. - Solid understanding of alliance and ecosystem vendors (e.g., EverPure, AWS, Microsoft, GCP), their value propositions, and how to build joint solutions with Rubrik. - Ability to travel up to 50% of the time. Company Description Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.



