Tithe.ly

• Provision and manage cloud infrastructure across compute, networking, storage, and managed databases • Maintain consistency across development, staging, and production environments • Plan and execute workload migrations across cloud providers with minimal disruption • Identify and implement infrastructure cost optimization opportunities • Build and maintain CI/CD pipelines across a multi-repository environment • Implement deployment strategies such as blue/green, canary, and rolling deployments • Develop automation tooling and scripts to reduce manual effort and improve delivery speed • Write and maintain Terraform infrastructure across multi-account, multi-environment systems • Establish IaC standards, module reuse patterns, and state management practices • Drive infrastructure changes through version-controlled, peer-reviewed workflows • Participate in on-call rotation and lead incident response efforts • Maintain observability through dashboards, alerting, logging, and SLO tracking • Conduct post-incident reviews and implement long-term remediations • Manage secrets, certificates, and access controls using least-privilege principles • Apply security best practices across infrastructure, containers, and CI/CD pipelines • Support audit and compliance initiatives through documentation and access reviews • Partner with engineering teams on infrastructure guidance and service design • Create architecture documentation, runbooks, and operational guides • Help build self-service platform capabilities for engineering teams

• Define and execute the strategy for Tithely’s customer community, including engagement goals, customer value, and long-term growth. • Own and manage the community platform and related communication tools. • Develop and implement programs that increase customer participation, engagement, and advocacy within the community. • Lead customer-facing communications during critical incidents such as outages, bugs, maintenance windows, and other high-impact events. • Create and manage lifecycle messaging strategies that keep customers informed without over-communicating. • Establish consistent messaging standards, tone, and communication cadences across customer touchpoints. • Own and scale Tithely’s Voice of Customer program, transforming customer feedback into actionable business insights. • Aggregate and analyze feedback from support tickets, surveys, NPS responses, community discussions, and direct customer interactions. • Build reporting frameworks that surface trends across customer segments, products, and lifecycle stages. • Partner cross-functionally with Product, Sales, Support, and Leadership to distribute VOC insights and influence decision-making. • Track and communicate how customer feedback is acted upon to reinforce customer trust and engagement. • Map and optimize the end-to-end customer journey, identifying opportunities to reduce friction and improve the customer experience. • Partner with cross-functional teams to ensure customer experiences align with intended processes and company standards. • Identify key moments that drive customer satisfaction, retention, and long-term loyalty.

• Define and maintain product adoption and feature usage metrics across Tithely’s product suite, ensuring data is easily accessible and self-serve for Product Managers • Build, standardize, and own product performance dashboards within BI tools to provide consistent visibility across all products • Design, implement, and analyze A/B tests end-to-end, and establish a scalable experimentation framework for the EPD organization • Instrument and analyze user flows and funnels to identify friction points, drop-off, and opportunities for product improvement • Partner closely with Product Managers to deliver timely, high-quality ad hoc analyses that inform product decisions • Collaborate with Engineering, Product, and Design during feature discovery to define tracking strategies, including event schemas, properties, and data relationships that enable meaningful insights while minimizing technical debt • Act as a “bilingual” technical partner, translating product requirements into clear data and tracking specifications for Engineering, while ensuring alignment with Data & Analytics modeling standards

• Own and orchestrate the holistic revenue operations function, bridging marketing, sales, and customer success to build a unified growth engine. • Act as a primary strategic advisor to the CGO, converting high-level business goals into actionable operational frameworks, KPIs, and tech investments. • Lead, mentor, and scale a high-performing team of operations experts specialized in data, systems, and process optimization. • Design and govern a world-class revenue technology roadmap, integrating CRM, marketing automation, and cutting-edge AI tools. • Establish and maintain a robust data architecture, ensuring high standards for data taxonomy, hygiene, and cross-platform governance. • Champion AI-driven innovation across the GTM org, embedding intelligent automation into forecasting, lead scoring, and personalizing the church experience. • Drive cross-functional alignment on critical processes, from lead management and handoff SLAs to complex attribution models. • Manage the forecasting infrastructure and partner closely with Finance on strategic revenue planning and budget reconciliation. • Build and socialise executive dashboards that provide the CGO and Board with the actionable insights needed to drive the mission forward. • Orchestrate the annual GTM planning cycle, ensuring headcount, pipeline targets, and budgets are aligned with our growth trajectory. • Lead change management efforts for new tech rollouts and process redesigns, ensuring smooth adoption across the revenue team. • Manage strategic vendor relationships and procurement, collaborating with Finance and IT to optimize our operational footprint.

• Lead the vision, craft, and execution of user experience and interface design across Tithely’s full product platform. • Establish product design as a key function to deliver a great product. • Grow and lead a small team of product designers by setting direction and raising the bar for design quality. • Partner closely with Product and Engineering to deliver intuitive, impactful experiences. • Own and drive the overall design vision, ensuring a consistent, high-quality user experience across all products and platforms. • Establish and maintain a scalable design system and shared visual language that enables consistency and speed across teams.

• Lead the monthly and annual close process, including reconciliations, account analysis, and preparation of financial statements, to ensure accurate and timely financial reporting • Maintain the company’s general ledger and supporting documentation to preserve the integrity of financial records • Develop, implement, and maintain accounting processes, procedures, and internal controls to strengthen financial operations • Oversee member invoicing, accounts receivable collections, accounts payable, and vendor payments to improve cash flow and operational efficiency • Manage multi-state sales tax requirements and reporting to ensure ongoing compliance • Monitor treasury functions and company spending to support strong financial stewardship • Assist with the preparation of the annual budget to contribute to organizational planning • Supervise, mentor, and develop accounting team members to build a high-performing team • Prepare schedules and maintain required documentation for the annual audit to support a successful audit process • Process bi-weekly payroll for approximately 50 employees to ensure employees are paid accurately and on time • Take ownership of additional projects and responsibilities as business needs evolve

• Collaborate with product managers and engineers to gather user requirements, identify technical constraints, and advocate for the end user. • Map out the user journey through storyboards, process flows, and sitemaps to ensure a logical and frictionless experience. • Design intuitive UI elements—from navigation systems and search functionality to interactive widgets—that feel seamless and modern. • Develop high-fidelity mockups and interactive prototypes to demonstrate functionality and aesthetic direction to stakeholders. • Create original graphic assets, sketches, and layout designs that align with the organization’s brand identity. • Present drafts to internal teams, identify UX friction points (such as responsiveness or accessibility issues), and refine designs based on real-world user feedback. • Maintain and evolve our design language, ensuring strict adherence to style standards for typography, color theory, and iconography.

• Own the strategy and execution of paid media campaigns that help more churches discover Tithe.ly’s tools. • Drive measurable growth by getting our brand and product suite in front of the right audiences at the right time. • Work closely with internal teams and agency partners to execute targeted, scalable campaigns that build awareness, generate qualified pipeline, and ultimately support the mission of equipping churches with the technology. • Plan, launch, and optimize paid media campaigns across platforms to drive awareness, leads, and customer acquisition with an emphasis on Google Ads and Meta. • Manage and continuously optimize Google Ads campaigns, including keyword management, negative keyword implementation, bid adjustments, and ad copy refreshes. • Own day-to-day campaign performance, monitoring key metrics and making data-driven optimizations to improve conversion rates and return on ad spend. • Run structured testing and experimentation across messaging, targeting, channels, and creative to improve performance and reduce cost per acquisition. • Produce ad copy and basic creative assets to support campaign execution and speed to launch. • Partner with internal teammates to test and improve landing page performance through A/B testing and conversion optimization. • Analyze campaign data and attribution signals to identify performance trends and opportunities for improvement. • Manage campaign workflows, timelines, and deliverables to ensure campaigns launch on time and operate efficiently.