• Work with students and professionals building careers in sales operations • Teach core skills in sales operations, sales strategy, sales analytics, sales enablement, and sales training • Guide students through CRM automation and applying AI fundamentals and AI automation to modern sales workflows • Support resume review, cover letters, LinkedIn review, interview prep, and salary negotiation • Assist with promotion strategy, networking strategy, and freelancing for those pursuing independent work • Set own hours and rates, host sessions virtually, and partner with team to deliver a high-quality, supportive experience

• Provide strategic and operational leadership for insurance-related revenue cycle functions • Partner cross-functionally with Client Success, Product/ Analytics, IT, and Operational managers • Manage advanced operational analytics, user acceptance testing (UAT) superuser, workflow optimization, and continuous improvement initiatives • Lead enterprise-wide denial prevention and resolution strategy • Oversee prioritization, management, and escalation of high-dollar accounts and complex claims • Architect trending reports and dashboards to identify systemic issues • Consult on denial avoidance strategies regarding front-end, mid-cycle, and back-end processes • Drive standardization across teams for denial workflows, appeals processes, and account resolution • Promote a culture of accountability, transparency, and performance excellence

• Oversee the end-to-end order processing lifecycle for all Ookla product lines • Design, implement, and continuously optimize operational workflows to reduce friction • Partner with the Sales team to enforce accountability regarding key CRM inputs • Own and streamline the administration of vendor intake forms and customer onboarding processes • Manage operational requirements for RFPs, ensuring timely and accurate submission of operational data • Serve as the subject matter expert on how deal structures impact revenue and work closely with Legal and Finance

Role Description The Operations Associate is the operational backbone of our internal systems. You'll manage platform access, support CRM administration, document processes, and ensure our teams have everything they need to work efficiently. This is not a passive support role. You'll work cross-functionally with marketing, sales, program delivery, and people operations, and you'll have real ownership over the systems and processes that keep the company running. What You'll Do - Systems & Platform Administration - Own day-to-day support for Go-High Level, Monday.com, Zapier, BambooHR, Zoom, Trainual, and related platforms - Manage user access across tools — onboarding, role changes, and offboarding - Troubleshoot basic system issues and escalate as needed - CRM & Data Integrity - Maintain Go-High Level organization: contact management, pipeline hygiene, tagging, and workflow upkeep - Monitor data accuracy across platforms and flag inconsistencies proactively - Process & Documentation - Build and maintain SOPs for internal workflows and systems - Keep internal documentation current as the company evolves - Route operational requests to the right teams and track resolution - Cross-Functional Support - Support marketing, sales, people ops, and program delivery with operational and administrative tasks - Provide basic logistics support for internal meetings and group coaching sessions on Zoom Qualifications - Experience supporting internal teams on CRM or operational platforms — Go-High Level experience - Proficiency with Google Workspace, Monday.com, Zoom, BambooHR, Zapier, and Trainual (or comparable tools) - Highly organized with strong attention to detail and a bias for documentation - Self-directed and reliable — you manage your own workload without needing close supervision - Clear communicator, comfortable working across multiple teams in a remote environment - U.S. based and authorized to work without sponsorship - Preference given to individuals with hands-on experience with large language model platforms, specifically Anthropic's Claude and OpenAI's GPT models Benefits - Paid Time Off – Includes vacation days, sick leave, and company holidays - Remote Work Flexibility – Work from the location of your choice (U.S.-based) with the structure, autonomy, and support to thrive