• Build a recruiting engine that attracts more qualified candidates while delivering a responsive, hospitality-driven candidate experience • Grow and maintain a proactive talent community so we're building relationships before positions open • Keep every hiring process organized and moving with clear workback plans, thoughtful communication, and consistent documentation • Ensure onboarding, performance reviews, compliance, and People Operations happen accurately and on time • Build organized, secure, audit-ready People systems that leaders can trust • Continuously improve how we work through AI, automation, and better processes

Role Description As the Senior Principal, GCO Business Partner, you will serve as a trusted advisor to executive leadership, driving alignment between strategy, operations, and customer success. You will lead strategic initiatives that connect data, systems, and business outcomes to support enterprise transformation across the Global Customer Office. This role may also specialize in a functional domain such as Forecasting, Analytics, Business Process Optimization, Customer Operations, Managed Services, Tax Operations, or Customer Success. - Serve as a trusted advisor to GCO executives, translating data and insights into strategic action plans. - Lead global initiatives that improve operational efficiency, scalability, and business performance. - Establish enterprise-wide performance governance and forecasting standards. - Partner with Finance, Product, and Global Operations to drive cross-functional transformation initiatives. - Mentor senior business partners to promote strategic alignment and leadership consistency. - Provide strategic leadership within a functional domain, including Forecasting, Analytics, Business Process Optimization, Customer Operations, Managed Services, Tax Operations, or Customer Success. Qualifications - Bachelor's degree required; advanced degree or MBA preferred. - Eight or more years of experience in business operations, consulting, strategic enablement, or a related field. - Recognized expertise in operational strategy and analytics leadership. - Strong understanding of SaaS metrics, customer success, operational performance, and financial modeling. - Exceptional executive presence with the ability to influence executive stakeholders and lead transformation across global teams. Requirements - Experience leading enterprise-wide operational transformation initiatives. - Experience establishing governance frameworks and forecasting standards across global organizations. - Expertise in one or more GCO functional domains, including Forecasting, Analytics, Business Process Optimization, Customer Operations, Managed Services, Tax Operations, or Customer Success. - Demonstrated success partnering with Finance, Product, and Global Operations to deliver strategic business outcomes. - Proven ability to mentor senior business partners and influence organizational direction. Benefits - Medical, dental, vision, and life insurance. - 401k plan (plus match). - Global Employee Stock Purchase Plan. - Unlimited Time Away From Work (in lieu of accrued vacation time). - 10 paid US holidays. - Up to 80 hours of paid sick time. - 17 weeks of paid parental leave, subject to the terms of the applicable policy or program. - Opportunities for community impact, including volunteer days and charity initiatives.

Role Description Drive Operational Excellence That Strengthens Client Success. Turn strategic priorities into seamless execution while building trusted client relationships in a fast-moving cybersecurity environment. The Operations & Client Success Specialist connects leadership, teams, and customers to accelerate delivery, remove blockers, and strengthen service excellence. Gain global exposure, meaningful ownership, and career growth with Emapta—an exceptional opportunity designed to reward top 1% talent with a premium employee experience. Qualifications - 3-5 years of experience in operations, account management, project coordination, or a similar role - Strong written and verbal communication skills with a professional and concise communication style - Proven ability to manage priorities, coordinate multiple tasks, and meet deadlines - High level of ownership, accountability, and reliability - Strong attention to detail with the ability to summarize information clearly for leadership - Proficiency in business tools, including email, spreadsheets, presentation software, and collaboration platforms such as Microsoft Teams, Zoom, or Slack Requirements - Background in staffing, outsourcing, professional services, or a similar client delivery environment - Experience supporting a senior leader or sales/account owner as a primary operational partner - Familiarity with CRM or ATS platforms, reporting, and process documentation - Ability to collaborate effectively across multiple time zones and adapt to changing priorities Responsibilities - Translate discussions and high-level requirements into clear tasks, timelines, and actionable follow-ups - Coordinate with recruiting, delivery, operations, finance, and other internal teams to remove blockers and keep initiatives on track - Support client-facing activities by providing status updates, gathering information, and ensuring timely follow-through - Track key initiatives, maintain reports and dashboards, and provide regular updates to leadership - Prepare and organize meeting agendas, materials, notes, and action items - Maintain documentation, workflows, and process checklists to ensure consistency and efficiency - Identify opportunities to improve operational efficiency, communication, and client experience, and recommend practical solutions - Manage ad hoc projects and operational tasks independently while delivering high-quality results Benefits - 5 days work week - Weekends off - Work from home arrangement - 20 vacation days in total - Prepaid medicine - Fully-customized Emapta laptop and peripherals - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Unlimited upskilling through Emapta Academy courses

Role Description JTSi is a federal government consulting firm, providing technical services to the Federal Government, i.e., DoD, Client and various Civilian Agencies. We are proud to have earned the reputation of honesty, integrity and the ability to build long-term professional relationships with our employees and clients. Title: Human Resources Operations Manager Location: Remote Salary: $80K Key Responsibilities - HR Operations - Manage the complete employee lifecycle including recruiting support, onboarding, employment changes, and offboarding. - Maintain employee personnel files, HR documentation, and records in accordance with legal and company requirements. - Administer and maintain the HRIS (ADP), ensuring employee records remain accurate and up to date. - Process employee status changes, salary adjustments, incentives, referrals, and employment documentation. - Maintain HR shared drives, employee folders, onboarding records, and HR documentation. - Compliance & Employment Law - Ensure compliance with all federal, state, and local employment laws including FLSA, DOL, EEOC, USCIS, E-Verify, and I-9 regulations. - Partner with legal counsel on employment matters, investigations, policies, restrictive covenant agreements, and compliance issues. - Manage employee document retention in accordance with legal requirements. - Ensure proper classification of employees and independent contractors (W-2 vs. 1099). - Policies & Standard Operating Procedures - Develop, maintain, and update HR policies, employee handbooks, telework policies, equipment policies, training policies, and employee manuals. - Maintain onboarding, offboarding, and HR operational SOPs. - Coordinate annual handbook reviews with legal counsel and HR vendors. - Benefits Administration - Administer employee benefit programs including medical, dental, vision, HSA, FSA, COBRA, life insurance, and retirement plans. - Coordinate annual Open Enrollment including employee meetings, communications, and enrollment processing. - Serve as liaison with benefit providers including Hub International, Client, HealthEquity, Brokerage, and ADP. - Process benefit enrollments, qualifying life events, terminations, and payroll deduction audits. - Maintain employee benefit communications and educational materials. - Employee Relations & Performance Management - Support managers with employee relations matters, coaching, and performance concerns. - Assist with performance improvement plans (PIPs), disciplinary actions, and employee documentation. - Coordinate and administer the annual performance review process. - Conduct employee check-ins and support employee engagement initiatives. - Subcontractor Administration - Manage onboarding and documentation for independent contractors and subcontractors. - Prepare subcontract agreements, consulting agreements, amendments, and modifications. - Coordinate background investigations and required compliance documentation. - Maintain subcontractor records and period-of-performance tracking. Qualifications - Bachelor's degree in human resources, Business Administration, or related field (or equivalent experience). - 5+ years of progressive Human Resources experience. - Experience supporting a government contractor preferred. - Strong knowledge of federal and state employment laws. - Experience administering ADP Workforce Now or similar HRIS. - Experience managing employee benefits and Open Enrollment. - Knowledge of I-9, E-Verify, FLSA, EEOC, COBRA, ACA, and DOL regulations. - Excellent organizational, communication, and problem-solving skills. - Ability to manage confidential information with professionalism and discretion. - Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook. Disclaimer Nothing in this job description/posting shall constitute an offer or promise of employment. If you are not reviewing this job posting on our Careers' site http://jtsusa.com/careers or one of our approved job boards we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at http://jtsusa.com/careers .