• Translate market opportunities, product gaps, regulatory needs, and workflow improvement opportunities into a prioritized roadmap • Lead user groups with clinicians and operational leaders; synthesize insights into clear problem statements and use cases • Define success metrics and work with customers to document value stories • Collaborate closely with healthcare professionals, business stakeholders, and end-users to prioritize product enhancements • Ensure the EHR product complies with healthcare regulations and patient safety standards • Monitor and analyze product performance metrics, user feedback, and market trends for continuous improvement

• Drive ARPU growth by at least 15% quarter-over-quarter as your primary KPI, taking ownership of all operational levers outside Marketing. • Shape the long-term vision and strategy of the product, leveraging market research, user data, and best practices to fuel continual ARPU growth. • Define, prioritize, and execute the product roadmap and backlog with a laser focus on revenue growth, feature delivery, and speed to market. • Lead and inspire cross-functional teams to ensure efficient implementation of features, improvements, and strategic initiatives that maximize monetization. • Oversee the end-to-end launch process for new features and product enhancements, ensuring swift delivery and measurable ARPU impact. • Establish and continuously improve processes for product development and team operations to maximize efficiency, quality, and velocity. • Make data-driven decisions on resource allocation to prioritize projects and features with the highest revenue potential. • Ensure full alignment between product decisions, ARPU targets, and overall business goals, consistently communicating priorities across the organization. • Foster a performance-driven team culture that embraces accountability, rapid iteration, and relentless pursuit of results.

• Own and evolve the product vision, strategy, and roadmap for the Dropbox core product engagement as the central hub of the user experience. • Define how AI can intelligently organize work, surfacing what’s most relevant, actionable, and timely for every user. • Translate ambiguous user needs and AI opportunities into clear product strategies, experiments, and execution plans. • Partner closely with Engineering, Design, Data Science, Research, and GTM teams to deliver a cohesive, intelligent, and delightful daily experience. • Collaborate with Dropbox’s AI/ML and Platform teams to ensure scalable, privacy-respecting, and high-performance AI integrations. • Drive deep alignment across teams, ensuring engagement is prioritized amongst different engagement surfaces across web, mobile and desktop. • Establish success metrics, drive disciplined experimentation, and deliver measurable impact through continuous iteration. • Act as a thought leader, manage and lead other PMs, shaping company-wide AI product strategy, and champion customer needs across Dropbox.

• Spend significant time with customers understanding their business, workflows, challenges, and the other tools they use • Participate actively in sales conversations and product pitches—good product managers do this regularly, and we expect the leader to model this behavior • Hear customer objections, competitive questions, and feedback firsthand to inform product vision • Proactively monitor the competitive landscape, emerging technologies, and market evolution—we're currently more reactive here and need someone to drive a proactive approach • Translate deep customer understanding into better product vision and roadmap decisions • Own and drive the strategic product vision across our platform, including Traffic, Labs, and Asset Protection product areas • Use the product extensively—log in regularly, understand how customers use it, see what works and what doesn't • Move beyond inbound product management to outbound, strategic product leadership • Think constantly about customer evolution, competitor moves, and technology trends • Build credibility with engineering teams through deep product knowledge and demonstrated customer understanding • Guide, mentor, and develop current product team members • Recruit and build a team that embodies customer-centricity—not just as a leader behavior but as a team-wide expectation • Drive a model where product managers have clear ownership areas and spend significant time talking to customers • Foster a culture where the entire product team participates in customer conversations and sales support • Build real credibility with engineering teams—this comes from being close to the product and truly understanding customer needs • Create productive tension with engineering leadership while maintaining collaborative relationships • Work closely with sales leadership to support customer acquisition and retention • Partner with engineering leaders (including those based in Europe) across time zones