Perceptyx

Role Description In this role, you will serve as the trusted advisor and internal advocate for a portfolio of our customers. You will be responsible for providing Perceptyx customers with guidance and best practices along the path to a healthy adoption of our platform and services. You will deliver ongoing support and advice around strategy and long-term planning, ensuring that customers maximize all of the benefits possible to their organization through their partnership with Perceptyx both now and into the future. You will partner with customers to improve their employee experiences and ultimately achieve greater organizational success. What You’ll Do - Strategic Success Planning: - Conduct regular meetings to discuss customers’ business priorities, desired outcomes, and success metrics. - Utilize insights to develop and optimize ongoing employee listening strategy and success plans. - Relationship & Value Delivery: - Develop a trusted advisor relationship across multiple levels of customer organizations. - Capture, verify, and reflect value generated back to key customer stakeholders and executive sponsors. - Portfolio Health & Risk Mitigation: - Monitor customer progress and coordinate proactive management of customer health and risk indicators. - Systematically turn at-risk customers into healthy partnerships. - Product Education & Roadmap Advocacy: - Educate and excite customers on the power of the Perceptyx People Insights Platform. - Channel customer feedback to inform our future product roadmap. - Commercial Growth Support: - Partner collaboratively with the Customer Sales team to identify strategic expansion and growth opportunities within assigned accounts. - Customer Advocacy: - Drive customer advocacy by cultivating deep partnerships that translate into client references, referrals, and published case studies. Qualifications - 2–5 years of experience in a Customer Success or Account Management role within a B2B SaaS organization. - 7+ years of overall relevant professional work experience. - 0–2 years of supervisory or team-leading experience is an asset. - Demonstrated ability to tie client business priorities to tangible software outcomes. - Track record of successfully stabilizing at-risk accounts. - Exceptional written and verbal communication skills, with an emphasis on high empathy and solution-oriented responses. - Experienced in facilitating conversations with executive stakeholders. - A highly organized self-starter who excels at time management and task prioritization. - Ability to learn, adapt, and thrive in a fast-paced, high-growth environment. - Willingness to travel based on customer and business needs. - Eager commitment to working with people of diverse backgrounds and experiences. - Bachelor's Degree (4-year) in any field of study. Benefits - Comprehensive medical, dental, and vision insurance. - RRSP matching. - Generous PTO and paid holidays. - Parental leave. - Professional development budget.

Go-to-Market Strategy & Execution: Develop and execute comprehensive GTM strategies, including market validation, positioning, messaging, pricing, packaging, and launch planning. Lead cross-functional coordination for product launches. Sales Alignment & Enablement: Serve as a Subject Matter Expert (SME) on active deals. Participate in sales calls and pipeline reviews to support positioning and objection handling. Create pitch decks, talk tracks, and competitive battlecards. Market Expertise & Intelligence: Become the internal authority on market trends and buyer priorities. Maintain a systematic research practice and leverage AI tools to track competitor moves and analyst insights. Positioning, Messaging & Content: Craft differentiated messaging that resonates with economic buyers. Partner with Customer Marketing to secure case studies and testimonials tied to business outcomes. Operational Excellence: Proactively identify opportunities to improve team efficiency through AI and automation. Manage cross-functional projects with clear documentation and transparent communication. Innovation & Experimentation: Champion creative approaches to product marketing, treating each product in your portfolio as a business to grow. Pilot new content formats and emerging marketing technologies. Experience: 10+ years of marketing experience in B2B SaaS, with at least 3 years specifically in Product Marketing. Education: Bachelor's degree in Marketing, Business, Communications, or a related field. GTM Mastery: Proven experience developing and executing strategies for new products, including competitive analysis and win-loss programs. Sales Collaboration: Demonstrated ability to support active sales opportunities and deliver high-impact enablement programs. Communication & Storytelling: Exceptional written and verbal skills with a knack for crafting compelling narratives that resonate with enterprise buyers. AI Proficiency: Proficiency with LLMs (Gemini, ChatGPT, or Claude) and a desire to innovate marketing operations using AI tools. Technical Stack: Proficiency in Salesforce, Slack, Google Workspace, and project management software (e.g., Monday.com). Domain Knowledge (Preferred): Experience in HR technology, employee experience, or L&D software markets. Note-Taking: We use Metaview.ai to record and summarize our interviews. This allows our hiring team to focus on you rather than typing notes, ensuring a fairer and more accurate evaluation of your experience. AI Disclosure: While we use AI to assist in summarizing interview data, all final hiring decisions are made by Perceptyx employees. We do not use automated tools as the sole basis for selecting or rejecting candidates. Your Choice (Opt-Out): Participation in recorded interviews is voluntary. If you prefer not to have your interview recorded via Metaview, please notify your recruiter prior to the start of the session. Opting out will not negatively impact your candidacy. Perceptyx is an EEO/AA/Minority/Female/Disability/Veteran employer. In compliance with the ADA and applicable state/local law, Perceptyx will provide reasonable accommodations to qualified individuals with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Perceptyx provides accommodations for people with disabilities throughout the recruitment process. If you require an accommodation, please let us know.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Product Manager oversees the development, strategy, and success of our products throughout their entire lifecycle. You will bridge the gap between various stakeholders—including customers, engineers, designers, and executives—to ensure our product aligns with market needs, drives business growth, and delivers immense value to our customers. - Strategy & Market Research: Support business strategy by identifying new product enhancements and revenue opportunities. Research market trends and competitive positioning to refine product direction. - Product Definition: Lead the definition and delivery of new functionality by defining role-based journeys and use cases. Apply expertise in defining product logic and data models that enable employee experience insights at scale. - Roadmap & Execution: Define roadmaps to communicate high-level direction and sequence. Collaborate with Experience Design and Engineering to articulate requirements as epics and user stories. - Cross-Functional Collaboration: Partner with teams to enable production deployment, support readiness, and customer delivery. - Go-To-Market: Collaborate with Marketing to define GTM strategies, providing input for sales tools, marketing assets, and user guides to support customer acquisition. - Performance Measurement: Measure product capability performance. Understand and influence product P&L, adoption drivers, and active use. - Compliance: Stay current with relevant regulations affecting the marketplace and product functionality requirements. Qualifications - 2–5 years of product management experience, specifically with building SaaS-based applications. - Experience managing enterprise Work Tech platforms, particularly those with complex data models, integrations, or extensible architectures. - Solid understanding of current and emerging technologies and infrastructures; excellent problem-solving and analytical skills. - Ability to influence and coordinate resources outside of your direct control; intellectual curiosity paired with a competitive spirit. - Effective written, verbal, and presentation skills for all levels, including Senior Management. - Detail-oriented with a high degree of adaptability and a willingness to work with people of diverse backgrounds and experiences. - Bachelor’s Degree (4-year) required. - Ability to travel as required. Compensation & Benefits - Salary Range: $140,000-$160,000 USD (Final compensation is determined by factors including experience, geography, and skills). - Comprehensive medical, dental, and vision insurance. - 401k/RRSP matching. - Generous PTO and paid holidays. - Parental leave. - Professional development budget.

Role Description Are you a proven Program Manager ready to take on increasingly complex challenges and help organizations make work better for their employees? As a Program Manager II, you’ll lead sophisticated employee listening programs, manage engagements of increasing scope, and drive consistency across global accounts. You’ll leverage your program management expertise, problem-solving skills, and collaborative mindset to deliver high-quality, high-impact results that help customers turn insights into action. If you excel in a fast-paced environment, are passionate about continuous improvement, and take pride in delivering exceptional outcomes, we’d love to meet you. What You’ll Do - Program Execution: Manage and execute increasingly complex employee listening programs across multiple project methodologies. - Consultative Guidance: Gather business requirements and guide customers on Perceptyx’s best practices for optimal program design. - Risk Management: Proactively identify, analyze, and mitigate risks and dependencies to ensure timely, high-quality delivery. - Process Optimization: Optimize internal processes, demonstrating efficiency in managing timelines, deliverables, and customer interactions. - Cross-Functional Collaboration: Partner with Customer Success and Sales to identify expansion opportunities and ensure scope alignment. - Team Enablement: Mentor junior members of the team and contribute to internal documentation, best practices, and enablement initiatives. - Systems Management: Maintain organized program documentation and track timelines using Certinia, Gainsight, and other enterprise tools. Qualifications - Experience: 3 - 4+ years in program or project management within SaaS, consulting, or employee experience (EX); enterprise-level customer experience is highly preferred. - Education: Undergraduate degree preferred, or equivalent practical experience. - Project Mastery: Proven success managing multiple complex programs concurrently with high attention to detail. - Communication: Strong relationship-building, analytical, and communication skills. - Agility: Ability to balance independence with deep collaboration in a fast-moving, high-growth environment. - Tech-Savviness: Comfort navigating cross-functional tools and complex platform configurations. Compensation & Benefits - Salary Range: 100,000-110,000 CAD per year. Note: Final compensation is determined by factors including experience, geography, and skills. - Benefits: Comprehensive medical, dental, and vision insurance; RRSP matching; generous PTO and paid holidays; parental leave; and professional development budget. Our Interview Process & AI Transparency - Note-Taking: We use Metaview.ai to record and summarize our interviews. This allows our hiring team to focus on you rather than typing notes, ensuring a fairer and more accurate evaluation of your experience. - AI Disclosure: While we use AI to assist in summarizing interview data, all final hiring decisions are made by Perceptyx employees. We do not use automated tools as the sole basis for selecting or rejecting candidates. - Your Choice (Opt-Out): Participation in recorded interviews is voluntary. If you prefer not to have your interview recorded via Metaview, please notify your recruiter prior to the start of the session. Opting out will not negatively impact your candidacy.