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SupportYourApp

Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.

Head of Innovation

Artificial IntelligenceArtificial IntelligenceContractRemoteLeadTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Worldwide

Posted

8 hours ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Head of Innovation

SupportYourApp

Role Description We’re looking for a Head of Innovation to lead and accelerate our AI transformation journey. This is a highly strategic and hands-on role where you’ll turn ideas into real, revenue-generating solutions. - Take ownership of the existing AI transformation strategy and drive its execution at pace; - Identify gaps, dependencies, and bottlenecks, resolving them proactively; - Continuously refine strategy based on market feedback, client needs, and real-world learnings. Product & Solution Development: - Contribute to building AI-powered service offerings beyond headcount-based models; - Prototype, test, and scale solutions from proof-of-concept to client deployment; - Define reusable AI components (knowledge bases, copilots, QA automation, intelligent routing). Commercial Impact & Revenue Ownership: - Own revenue targets for innovation-driven offerings; - Partner with Sales and Business Growth teams to position AI solutions in client conversations; - Develop pricing and packaging strategies for hybrid AI + human service models. Process Building & Operational Design: - Build repeatable frameworks for evaluating, piloting, and scaling new solutions; - Establish workflows, governance, and reporting for the innovation function; - Define and track success metrics (e.g., speed to pilot, adoption, cost efficiency, revenue impact). Internal Transformation: - Drive implementation of AI agents into internal workflows; - Partner with internal teams to identify automation opportunities that improve efficiency and margins. Qualifications - Upper-Intermediate (B2) or higher English level; - Proven experience in a senior leadership role (Head or Lead level background); - Strong commercial mindset with deep understanding of margins and revenue impact; - Solid understanding of AI, LLMs, and automation workflows; - Experience aligning cross-functional teams; - Hands-on approach: testing ideas through pilots and structured validation; - Data-driven decision-making with focus on measurable outcomes; - High ownership mentality and accountability; - Strong organizational and structured thinking skills. Requirements - Experience in BPO, CX, or service-based companies; - Experience launching AI-driven products or automation solutions in production; - Familiarity with pricing models for SaaS or AI-enabled services. Benefits - Providing services during business hours; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your growth and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

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