Role Description Come and join us! OpenText is seeking highly qualified candidates to join the Premium Support Team as a Named Support Engineer, Dedicated Support Engineer, Solutions Support Engineer! We are looking for motivated, passionate and talented engineers to join our Premium Support team. We're a strong, vibrant cross-site team that help OpenText Customers by providing named and dedicated support experts that understand the customers' business — helps them optimize even the most complex hybrid software environments and resolve issues quickly if they arise. In this role, you will act as a Premium Support Engineer (NSE, DSE, SSE) on our customers’ complex software environments and provide technical support to customers who are developing their solutions. You will be a product evangelist and prepare collateral as needed to present best practices for use of the OpenText line of software products to ensure customer success. The ideal candidate would enjoy being an expert on a broad range of topics, be creative and find solving problems to be rewarding. In addition, you will ensure customers get the highest level of business value and are satisfied with the products and services they receive from OpenText with a focus on promoting retention, loyalty, and account growth. The overall objective of the Premium Support Engineer (NSE, DSE, SSE) is to deliver experiences that customers want to have again – to earn the right to customer driven growth. This is achieved by building trust, focusing on value and enabling alignment across the OpenText organization. Qualifications - Bachelor’s degree preferred or associate degree holder (technical field) with 5+ years working experience in a customer support environment. - A proven track record in the understanding of in-depth technical troubleshooting. - Be a permanent resident of Malaysia. - Fluent speaking/reading/writing Malay. - Be eligible to obtain a Malaysian security clearance. Requirements - In-depth knowledge and 5+ years’ experience in one or more of the following products: - OpenText Service Manager - OpenText Service Management (SMAX) - Windows Server - Red Hat (or other Linux system) - At least one RDBMS system - Exposure to the following products would be highly regarded but not essential: - Load balancers - Networks - AI tools - IDOL - Security Certificates - Strong teambuilding and leadership skills, with the ability to negotiate and resolve conflict. - Great communication, coordination and collaboration skills, and ability to navigate complex, matrixed organizations. - Willingness and ability to travel if required. (<10%) - Willingness and ability to work occasionally outside of business hours, including weekends. - Willingness to participate in a 24x7 on-call roster. Company Description OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Title: Senior Technical Support Engineer Location: Exton, PA or Remote Requisition ID 56799 Job Description: Position Summary Are you passionate about solving complex technical challenges and becoming a recognized expert in your field? As a Senior Engineer, you'll combine deep technical expertise with creativity and leadership to tackle difficult problems, drive innovation, and influence the direction of our solutions. You'll collaborate with talented engineers across global teams, share knowledge, mentor others, and help deliver exceptional experiences for our users. We're looking for someone who thrives on continuous learning, stays ahead of industry trends, and enjoys turning new ideas into practical solutions. You'll have the freedom to make an impact, the opportunity to grow your technical and leadership skills, and the chance to work on technology that powers some of the world's most important infrastructure projects. Responsibilities - Solve complex technical issues, identify root causes, and deliver effective solutions for customers. - Support Bentley products and their integrations across cloud services, databases, networks, and connected technologies. - Collaborate with global engineering, product, and support teams to improve products and customer experiences. - Share knowledge through technical training, documentation, Tech Talks, and mentoring colleagues. - Act as a technical leader and trusted expert within your area of specialization. - Contribute ideas and feedback to influence product improvements and future capabilities. - Stay current with emerging technologies, industry trends, and best practices. - Ensure high-quality customer support by meeting service commitments and maintaining strong customer satisfaction. - Proactively identify risks, recurring issues, and opportunities for improvement before they become larger problems. - Help define and improve troubleshooting, testing, and support processes that scale across the organization. - Communicate technical decisions, challenges, and recommendations clearly to both technical and non-technical audiences. - Continuously develop your technical expertise, leadership skills, and professional growth. Qualifications - 5+ years supporting enterprise software in SaaS, cloud, or hybrid environments. - Proven ability to lead complex technical issues to resolution in partnership with Engineering and Operations teams. - Strong hands-on experience with: - Microsoft Azure - Windows Server and desktop environments - Networking and connectivity troubleshooting - APIs, integrations, SSO, and OAuth - Skilled at analyzing logs, packet captures, HAR files, and other diagnostic data to identify root causes. - Excellent communication skills, with the ability to explain technical issues clearly to both engineers and customers. - Calm, customer-focused, and effective when managing critical or high-impact incidents. Ideal Candidate You'll thrive in this role if you enjoy solving the toughest technical problems, collaborating with smart people across global teams, and becoming the go-to expert others rely on when things get complicated. You'll combine strong technical depth with curiosity, ownership, and a desire to continuously improve both products and customer experiences. If you have experience with Bentley products, that is a bonus. Certifications (Strongly Preferred) Required: at least one current, role-relevant cloud certification (or evidence you can achieve within 90 days). Strongly Preferred: - Microsoft Certified: Azure Fundamentals (AZ-900) - Microsoft Certified: Azure Administrator Associate (AZ-104) - Networking certs such as CCNA/CCNP (or equivalent demonstrable networking depth) - Security fundamentals (e.g., SC-900 or equivalent) are a plus. What we offer A great Team and culture &ndash; please see our colleague video.  An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.  An attractive salary and benefits package. A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. A company committed to making a real difference by advancing the world&rsquo;s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.  #LI-REMOTE #LI-CS1 About Bentley Systems Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Equal Opportunity Employer: Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training.

Role Description Mercier Consultancy Group is proud to present an outstanding Dutch Speaking Technical Support Specialist position in Greece, offering Dutch-speaking professionals the opportunity to build a rewarding career in the fast-paced and innovative Consumer Electronics industry. In this fully remote role based within Greece, you will serve as the primary point of contact for Dutch-speaking customers seeking expert guidance and technical assistance with cutting-edge consumer electronic products. - Deliver professional, empathetic, and efficient technical support to Dutch-speaking customers across multiple channels — including phone, email, and live chat. - Diagnose, troubleshoot, and resolve hardware and software issues related to a wide range of consumer electronic devices. - Guide customers step-by-step through product setup, configuration, firmware updates, and connectivity solutions in clear, accessible Dutch-language communication. - Accurately log all customer interactions, technical issues, and resolutions within the company's CRM and ticketing systems. - Escalate complex or unresolved technical cases to second-level support or specialist engineering teams. - Stay continuously informed about new product launches, software releases, and emerging technical trends. - Identify recurring technical issues and provide structured feedback to internal teams. - Consistently uphold the highest standards of customer satisfaction. Qualifications - Native or fluent Dutch language skills (both spoken and written) are essential. - A valid EU passport or the right to work within the European Union is mandatory. - Demonstrated experience in technical support, customer service, or a helpdesk environment. - Solid understanding of consumer electronic products, operating systems (iOS, Android, Windows), and network connectivity. - Strong interpersonal and communication skills. - Proficiency in English (B2 level or above) for internal communication and training purposes. - A proactive, solution-oriented mindset with excellent attention to detail. Requirements - Experience in a remote setting. Benefits - Competitive Monthly Salary, benchmarked to reflect your expertise. - Fully Paid, Comprehensive Training Programme. - Private Health Insurance for your peace of mind and wellbeing. - Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation upon arrival. - Monthly Performance Bonus to reward your dedication and outstanding results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Ongoing Career Development opportunities within Mercier Consultancy Group. - A supportive, inclusive, and multicultural remote work environment. - And Much More...

• Handle N1 tickets and provide support for N2 analyses, ensuring accuracy, quality, and compliance with client SLAs; • Triage tickets submitted by clients that are handled by support; • Conduct meetings with clients to understand requirements and identify opportunities for improvement; • Investigate reported issues and propose solutions to resolve identified problems; • Perform root cause analysis for incidents and problems; • Accurately classify tickets as bugs; • Escalate to N3 by creating tickets in the service portal with all required information and evidence, following the product team's standards; • Present proposed solutions and carry out internal validation (homologation) of tickets; • Monitor the implementation of new product versions prior to production deployment in the client's environment;