Engage, Innovate, Grow Efficiently
Engagement Manager
Location
EMEA + 2 moreAll locations: EMEA | Southern Europe | Western Europe
Posted
6 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Engagement Manager
Guidewire Software
Role Description As an Engagement Manager/Director, you’ll be responsible for guiding customers through their transformation journeys with Guidewire’s products. You'll be their go-to partner, helping them get the most out of their investment, adopt our solutions effectively, and achieve long-term success. You’ll work directly with customer teams, partners and internal stakeholders across regions, ensuring delivery runs smoothly, blockers are resolved early, and value is realized throughout the customer lifecycle. Ultimately, your work plays a vital role in driving customer satisfaction, solution adoption, and contract renewals. As an engagement manager, you will report to the Regional Portfolio Director, and your job level will depend on your experience and be determined throughout the interview process. Location: EMEA Remote, you must be located in one of our following entities; Ireland, UK, Germany, Poland, Spain, Denmark, Italy Qualifications - Experience in customer-facing roles within software delivery, consulting, or transformation - Background in the P&C insurance industry—experience with claims, underwriting, policy, or billing processes - Strong communication skills, including comfort engaging with senior business and IT stakeholders - Experience managing multiple customer accounts or workstreams at once - Skilled at identifying delivery risks and proposing solutions in real time - Familiar with enterprise software implementation cycles or digital transformation programs - Ability to build rapport quickly and influence stakeholders toward shared outcomes - Collaborative mindset—able to coordinate across teams and regions - Strong organizational skills and attention to detail - Comfortable using tools like Jira, Confluence, and standard project management tools - Travel will be required as part of this role (up to 50%) - Demonstrated ability to embrace AI and apply it to your role as well as use data-driven insights to drive innovation, productivity, and continuous improvement Requirements - Fluent written and spoken French is required, other languages are beneficial - Expert in insurance with in-depth knowledge of at least one market within the region (France, Belgium, Spain, Italy) - Primary responsibility will be the Southern Europe & Benelux region - Awareness of existing market systems, conventions at high level, and solution ecosystem, understanding complementary and competing solutions Benefits - At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes
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