• Provide L1, L2, and L3 network support for enterprise network environments. • Monitor, troubleshoot, and resolve network incidents within agreed SLAs. • Diagnose and resolve issues related to LAN, WAN, WLAN, VPN, DNS, DHCP, and routing/switching. • Configure, maintain, and support Cisco routers, switches, and wireless infrastructure. • Perform network health checks, maintenance, upgrades, and configuration changes. • Support firewall connectivity and basic network security troubleshooting. • Create and maintain technical documentation, incident reports, and knowledge base articles. • Work directly with clients to resolve technical issues and provide timely status updates. • Collaborate with internal teams and third-party vendors during incident resolution and planned maintenance. • Participate in on-call support and scheduled maintenance activities as required.

• Configurar, desplegar y poner en marcha nuevas infraestructuras y servicios de red. • Administrar y optimizar redes L3 en entornos ISP y clientes finales. • Actuar como punto de escalamiento N3 para incidencias complejas. • Analizar y determinar cuándo una incidencia requiere escalamiento a fabricantes. • Participar en la definición y mejora continua de la arquitectura de red. • Ejecutar cambios programados y tareas críticas durante ventanas de mantenimiento. • Colaborar con fabricantes y proveedores internacionales. • Participar progresivamente en guardias on-call tras el período de adaptación.

• Designing, implementing, and maintaining enterprise network infrastructure to ensure high availability, security, and performance • Managing and troubleshooting complex network issues across data centers, cloud environments (AWS, Azure), and remote sites • Monitoring network performance, analyzing trends, and implementing proactive measures to maintain uptime and reliability • Developing and implementing scalable network architectures, including LAN, WAN, SD-WAN, and wireless solutions • Configuring and maintaining firewalls and VPN solutions • Supporting M&A integrations by assessing and deploying network solutions aligned with enterprise standards • Ensuring high availability and disaster recovery readiness for all network services • Leading network refresh initiatives, including hardware upgrades and SD-WAN migrations • Maintaining accurate documentation of network architecture, configurations, and procedures

Role Description In the Network Specialist I - OSP Construction role, you are responsible for coordinating, planning, and supervising outside plant field construction and splicing operations in multiple locations and states. You will be expected to work closely with representatives from Network Operations, associate managers, consultants, design engineers, and construction contractors for TDS Telecom Network Services to ensure that the needs of the company are being met. Responsibilities include: - Overseeing numerous construction projects, possibly located in multiple locations and states. - Monitoring costs and job progress to ensure that construction projects are completed on time and within budget. - Working with various governmental agencies to protect the TDS OSP network from being jeopardized by proposed road improvements. - Negotiating with municipalities and other utility companies for the purchase, lease, and/or sale of inner ducts, fiber, and/or complete networks. - Providing technical support for special request projects such as major road moves or potential on-net builds. - Conducting audits of OSP projects and coaching consultants and/or contractors to ensure accuracy and consistency. - Reviewing all required reports from field personnel and contractor invoicing for accuracy. - Ensuring compliance with Sarbanes-Oxley guidelines and other departments. - Conducting pre-staking, pre-bid, and pre-construction meetings as required. - Verifying that all documentation required to complete projects successfully is complete. Qualifications - Associate degree (or higher) –OR- 2+ years professional work experience. - 3+ years experience in Voice, Data, or Video networking. - 3+ years’ experience in OSP Construction and/or Engineering (fiber or copper or coax) -OR-related Utility/Municipal Construction and/or Engineering - OR - Construction Project Management, Utility Installation Technician, General Trades experience. - Must have and maintain a valid driver’s license, reliable transportation, and insurance. Requirements - Experience with underground, aerial and/or new plant construction preferred. - Fiber optic implementation experience. - Excellent leadership, customer relations, and communications skills. - Self-directed and ability to work independently. - ESRI ArcGIS, AGOL, Spatial analysis or other GIS experience. - Proficient working in a digital environment. - Understanding of Telecommunications industry and principles. - Ability to manage multiple priorities simultaneously. - Project Management experience. - Excellent written and oral communications skills. - PC database, spreadsheet, and word processing skills. - Working knowledge of NESC construction practices and engineering standards. - Ability to work in a cooperative and courteous manner with diverse work groups. - Understanding of Fiber to The Home (FTTH) design and construction techniques. - Ability to read and understand FTTH construction prints. Benefits - Medical Coverage. - Dental Coverage. - Vision Coverage. - Life Insurance. - 401(k) Plan. - Generous Vacation & Paid Sick Leave. - Seven Paid National Holidays & One Floating Holiday. - Paid Parental Leave (6 weeks after 12 months of employment). - Adoption & Surrogacy Assistance. - Employee Assistance & Wellness Programs. - Short-Term & Long-Term Disability (for associates working 30 or more hours per week). - TDS Service Discounts (for associates working 30 or more hours per week). - Education Assistance (for associates working 30 or more hours per week). - Paid Volunteer Time (for associates working 30 or more hours per week).