Role Description Provides corporate housing assistance to relocating employees and external prospects, using a network of housing providers and inventory units, manages the customer experience, with maintenance request, extensions and explanation of the corporate housing process and expectations. Establish direct communication with the relocation counselor for exceptions to the relocation policy in addition to keeping the counselor informed on the stages of the transferee’s progress on securing housing. Qualifications - Strong customer service experience preferred - Ability to multi-task - Strong written and oral skills - Ability to follow-up and follow-through - Confidence and decisiveness - High school degree required Requirements - 25%: Provide ongoing customer service on existing reservations; including resolving maintenance issues and obtaining proper approvals from the client for direct bill or billing info from the transferee. Responsible for scheduling the move-out consultation and supporting with pre-departure questions. - 20%: Establish contact with the transferee and determine or re-confirm transferee’s temporary housing needs. Provide policy counseling if required by the client. Set expectations with transferee on the corporate housing process. - 20%: Conveys needs/desires to Regional Tenancy Manager in-order to ensure that the housing options meet the employee's housing criteria. Maintains close communication during the housing selection process to ensure that questions/concerns are responded to in a timely manner and options are not lost due to slow communications. - 15%: Work with the expense management/billing to ensure billing accuracy and thorough file audits post arrival and post-departure. Support with monthly utility audit function. - 20%: Other duties as assigned: Cross-training the Housing Coordinators, oversee Client project in Sharepoint/act as primary client contact. Manage the collection of client-paid rent/fees. Running various reports upon request. Supporting with special audits at Account Manager’s discretion. Keep the account manager abreast of all issues/problems. Benefits - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. - Benefits are based on employment status and may not be available for temporary or non full-time employees. - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. - The final compensation will be determined during the hiring process based on these considerations. - For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range.

Role Description The Billing Specialist I will utilize master billing guides and other process instructions to review PCR to ensure medical necessity, reasonableness, level of service, ICD10 coding and mileage is correct. This role is fundamental in Digitech's revenue cycle management process and ensures that claims are coded and billed accurately and timely. The selected Billing Specialist I will maintain a strong working knowledge of billing rules and regulations for all payor types in the various regions for which they process claims. - Review patient medical records and supporting documentation - Add required data elements to the account in the billing platform, including ICD-9 codes, charges, and billing narratives - Ensure all tasks are completed in accordance with Quick Med Claims policies as well as state and federal guidelines - Meet or exceed defined productivity standards for the position - Properly notate accounts reviewed - Attach necessary documentation within the system or to paper 1500s - Obtain additional information from clients when needed, such as HIPAA forms, pre-authorizations from insurance companies, and physician medical necessity forms, in order to submit third-party claims - Review billing documents in the billing platform using dates provided on patient care reports, physician medical necessity forms, and hospital face sheets - Review and validate claims electronically or on paper - Monitor tags or workflows to ensure timely validation of claims - Process all insurance claim forms in accordance with federal and state laws as well as departmental procedures - Provide accurate billing in compliance with regulatory requirements and internal policies and procedures - Demonstrate biller competency by achieving and maintaining billing accuracy scores that meet or exceed expectations during quality assurance and audit activities - Adhere to all Digitech HIPAA privacy policies and procedures, maintaining the confidentiality and security of sensitive patient information - Additional job duties as assigned Qualifications - High School Diploma or equivalent - 1 – 2 years of Medical billing preferred - Certified Ambulance Coder (CAC) preferred - Demonstrated ability or willingness to attain QMC Biller Certification upon employment - Must be able to type 35 wpm - Basic computer skills including ability to utilize multiple windows and programs simultaneously - Customer service oriented - Attention to detail and focus on quality - Organizational skills - Must display sufficient written and oral communication skills - Must have the ability to work in a fast-paced environment - Must have the ability to work with minimal supervision - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Benefits - Competitive salary, commensurate with experience - Comprehensive benefits package, including 401(k) Plan Company Description Sarnova is an Equal Opportunity Employer. EO/M/F/Veterans/Disabled.

Role Description The position is responsible for partnering closely via verbal or written communications with members who reach our contact center. The role provides valuable support, education, and direction on products like Flexible Spending Accounts (FSA), Healthcare Savings Accounts (HSA), Health Reimbursement Accounts (HRA), and commuter benefits. This role requires the candidate to handle high call, email, and chat volume daily. The role also assumes the primary responsibility of interacting with all the necessary internal Inspira departments to resolve member requests or answer any inquiries related to their account activity. The individual in this position develops, strengthens, and maintains a positive relationship with our members and firm associates. - You will be responsible for helping members understand how their Inspira Financial accounts work. - Provide friendly, knowledgeable, and helpful service, ensuring every caller feels supported. - Explain account benefits and policies so accountholders can confidently understand and make the most of their individual plans. - Ensure all work is compliant with all internal quality assurance standards and technical policies and programs. - Utilize digital tools and assistance to guide you through your interactions, which include knowledge management systems, digital workflows, and performance dashboards. - Provide the highest level of service to each caller, treating them with empathy, understanding, and respect. - Consult with members to support easy navigation of the available online tools and apps, for actions like checking account balance, distributions, and submitting claims. - Accountable for resolving issues without management intervention to remove barriers for the accountholder. - Respond and resolve incoming and outgoing accountholder emails, chats, and voice calls. - Showcase alignment with our company values in every interaction with accountholders and team members. - Accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulations. - Responsible for all levels of member engagement, while prioritizing effectively meeting member service goals / deadlines. Work Hours - Monday-Friday with a variety of shifts available between 7:00 AM and 7:00 PM CT. - Preferred shifts are assigned based on availability and on a first-come, first-served basis. Training Start Date - Monday, September 7th, 2026 (subject to change due to business needs). - Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position). - Training Hours: Monday-Friday, 7:00 AM - 3:30 PM CT. - Training is six weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position. Equipment Provided - docking station (x1) - headset (x1) - keyboard (x1) - laptop (x1) - monitor (x2) - mouse (x1) Internet Speed Requirements - Upload Speed: >20 Mbps - Download Speed: >100 Mbps - Must be able to hardwire ethernet cable to internet modem/router. Work Environment - This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift. Qualifications - 2+ years of experience in Customer Service in a call center environment. - No degree required. - Preferred Education: Bachelor's Degree or 1-3 years of direct H&B experience. Skills & Abilities - Energetic client service focused individual who is accountable and reliable. - Able to learn and retain information while using a digital workflow to navigate the interaction and tools. - Able to connect with accountholders on a human level and assist them as needed with patience and empathy. - Can work in a fast-paced environment, taking up to 50 calls per day. - Possesses strong written, keyboarding, and verbal communication skills. - Able to apply relationship building skills to internal and external clients. - Has strong computer aptitude, keyboarding skills of 50+ WPM; proficient in Microsoft suite of products. - Strong problem-solving skills and ability to multi-task, and ability to navigate several systems simultaneously to support servicing the accountholder. - Proactive approach to resolving issues. - Active Listening Skills. - Is detail-oriented, organized, and dependable. - Possess a cheerful attitude and be able to perform well in a collaborative team environment.

• Implements and onboards new clients onto eBilling platforms, including setup, mapping, and maintenance of client billing information within the firm’s eBillingHub • Submits electronic invoices accurately and timely in accordance with client eBilling guidelines • Monitors invoice status and manage rejections, reductions, and appeals to ensure maximum recovery • Researches and resolves invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives • Identifies and resolves rejection code issues; reviews and analyzes recurring rejections to identify root causes and ensure similar issues do not occur on future bills • Maintains and updates client billing requirements, rules, and vendor portal settings • Submits accruals and budgets through third-party vendor systems as required by clients • Manages submission and maintenance of timekeeper approvals on client vendor sites • Works closely with local offices to coordinate workflows and ensure successful invoice processing • Generates and reviews billing reports to track submission status, outstanding invoices, and client trends • Provides support to internal staff regarding procedures and client requirements • Ensures compliance with firm policies and client standards • Flexibility to attend onsite trainings, work overtime and conduct business travel as needed