• Work with stakeholders to gather and document business and platform requirements, translating them into functional specifications • Analyze and support platform components, including orchestration flows, policies, and catalog management • Act as a bridge between business, product, and engineering teams, ensuring alignment and clear communication • Support workflow orchestration and low-code platform configurations • Assist in defining and maintaining RBAC (role-based access control) models and policies • Contribute to policy definition and decision layer logic • Ensure solutions comply with regional and regulatory requirements • Evaluate and improve platform usability and UX patterns • Participate in project planning, tracking, and delivery support • Develop test plans, coordinate UAT, and validate platform functionality • Prepare and maintain documentation (requirements, workflows, policies, reports, post-implementation reviews)

• Support senior Business Analysts with gathering and documenting business requirements through meetings and workshops. • Produce and maintain project documentation, including Business Requirement drafts, User Manuals, Process Maps, and training materials. • Assist with business process mapping to ensure new system developments align with operational workflows. • Assist with project administration by tracking milestones, updating project documentation, and preparing progress reports for stakeholders.

• Elicit business requirements from DCCA staff and leadership; translate them into functional specs, user stories, and acceptance criteria • Facilitate agile ceremonies (Scrum/Kanban) and manage roadmaps and backlogs in Jira, Azure DevOps, or similar • Direct compliance for AI Lab systems — FISMA documentation, Privacy Impact Assessments, ATO packages — and serve as primary liaison to the Board's security, privacy, and compliance offices • Develop test cases, lead user acceptance testing, and coordinate deployments to production • Create user guides, process documentation, and test plans; prepare briefings that translate AI/ML concepts for senior leadership • Advise the AI Lab Director on portfolio priorities, compliance readiness, and process improvement

Role Description The IAM Analyst is responsible for executing daily Identity and Access Management activities across customer-supported environments. This role performs user provisioning, deprovisioning, access modifications, access validation, and related IAM service requests while adhering to customer policies, compliance requirements, and documented procedures. The IAM Analyst works closely with customer stakeholders and internal teams to ensure users receive appropriate access while maintaining security, audit readiness, and operational consistency. The role requires strong attention to detail, sound judgment, and a process-driven approach to access management activities. Responsibilities - Process user provisioning requests across supported systems. - Process user deprovisioning requests according to policy. - Complete approved access modification requests accurately. - Validate approvals before granting or modifying access. - Follow documented IAM procedures and workflows. - Manage user access across supported applications. - Support employee onboarding and offboarding activities. - Disable terminated user access within required timelines. - Document all completed work within the ticketing system. - Escalate nonstandard requests to the IAM Team Lead. - Support access reviews and compliance validation efforts. - Assist with audit evidence requests and documentation. - Maintain accurate records of completed access changes. - Communicate professionally with users and stakeholders. - Participate in knowledge transfer and training activities. - Identify documentation gaps and process improvements. - Support daily IAM operations and ticket management. - Ensure compliance with established access procedures. Expectations - Complete IAM requests accurately and efficiently. - Meet defined response and resolution targets. - Follow customer policies and documented procedures. - Maintain audit-ready ticket documentation at all times. - Validate approvals prior to processing requests. - Escalate exceptions and policy concerns appropriately. - Demonstrate strong attention to detail in all work. - Support compliance and audit-related activities. - Maintain accuracy across all access management tasks. - Contribute to knowledge article and SOP updates. - Communicate professionally with internal and external users. - Support continuous improvement of IAM operations. - Promote a customer-focused and security-first mindset. Qualifications - 2+ years of IAM or access administration experience. - Experience with provisioning and deprovisioning activities. - Experience processing access modification requests. - Familiarity with Active Directory administration. - Familiarity with Microsoft Entra ID administration. - Understanding of role-based access control concepts. - Experience working within ITSM ticketing platforms. - Strong attention to detail and documentation skills. - Strong written and verbal communication skills. - Ability to follow defined processes consistently. - Familiarity with SOX compliance requirements preferred. - Familiarity with ISO compliance requirements preferred. - MSP or multi-client support experience preferred. - ITIL Foundation certification preferred. - Security certifications are considered a plus. Education - Associate or bachelor's degree in Information Technology, or related field preferred. - Equivalent IAM, security, or service management experience will be considered. - Additional IAM, Microsoft, security, or compliance certifications are a plus. Position Type and Expected Hours of Work - Full-Time - Remote - 40 hours per week - Monday through Friday with the ability to support after hour escalations if needed. - Ability to adjust schedule to support evening meetings. - Support of an 18x5 coverage model as required. - Schedule flexibility for customer meetings and escalations. Working Conditions and Physical Requirements - Prolonged periods of working at a computer workstation. - Ability to communicate effectively through multiple channels. - Comfortable operating standard office productivity tools. - Ability to participate in virtual meetings regularly.