• Conduct the annual Health Risk Survey to support needs identification for the member’s Individual Plan of Care • Inform the assigned care manager of newly identified health/safety risks or service needs • Complete care coordination activities delegated by the care manager within an established timeframe • Inform the assigned care manager and/or associate manager of any identified quality of care issues • Passionately support the member’s care coordination needs and drive solutions to address those needs • Use problem-solving skills to find alternative contact information for members who are unreachable by care management • Employ motivational interviewing techniques to maximize member engagement and promote lifestyle changes for optimal health • Adhere to case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies

• Coordinates care of individual clients with application to identified populations using assessment, care planning, implementations, coordination, monitoring and evaluation for cost effective and quality outcomes. • Duties are performed virtually or face-to-face based on contractual requirements. • Promotes the appropriate use of clinical and financial resources in order to improve the quality of care and member satisfaction. • Assists with orientation and mentoring of new team members as appropriate. • Provides care coordination to members with behavioral health conditions identified and assessed as requiring intensive interventions and oversight including multiple, clinical, social and community resources. • Conducts in depth health risk assessment and/or comprehensive needs assessment which includes, but is not limited to psycho-social, physical, medical, behavioral, environmental, and financial parameters. • Communicates and develops the care plan and serves as point of contact to ensure services are rendered appropriately, (e.g., during transition to home care, backup plans, community-based services). • Implements, coordinates, and monitors strategies for members and families to improve health and quality of life outcomes. • Develops, documents and implements plan which provides appropriate resources to address social, physical, mental, emotional, spiritual and supportive needs. • Acts as an advocate for member`s care needs by identifying and addressing gaps in care. • Performs ongoing monitoring of the plan of care to evaluate effectiveness. • Measures the effectiveness of interventions as identified in the members care plan. • Assesses and reviews plan of care regularly to identify gaps in care, trends to improve health and quality of life outcomes. • Collects clinical path variance data that indicates potential areas for improvement of case and services provided. • Works with members and the interdisciplinary care plan team to adjust plan of care, when necessary. • Educates providers, supporting staff, members and families regarding care coordination role and health strategies with a focus on member-focused approach to care. • Facilitates a team approach to the coordination and cost-effective delivery to quality care and services. • Collaborates with the interdisciplinary care plan team which may include member, caregivers, member`s legal representative, physician, care providers, and ancillary support services to address care issues, specific member needs and disease processes whether, medical, behavioral, social, community based or long-term care services. • Utilizes licensed care coordination staff as appropriate for complex cases. • Provides assistance to members with questions and concerns regarding care, providers or delivery system. • Maintains professional relationship with external stakeholders, such as inpatient, outpatient and community resources. • Generates reports in accordance with care coordination goal.

• Supports clinical leadership and the care team in patient care activities by providing technical & logistical support • Schedules & facilitates patient case reviews • Distributes patient list for review and recommendations to the care team after reviews • Supports quality improvement activities through gathering, tracking, and reporting data as directed by the manager/supervisor and ROM lead • Acts as subject matter advisor to peers related to navigating eligible health plan programs and resources • Supports onboarding and training activities in conjunction with clinical support CSM

Role Description Resource Coordinators assist the Real Estate Services team and the Operations Team with administrative tasks. We are seeking energetic, detail-oriented team members with strong technical competency to join our Real Estate Services team. Key Duties and Responsibilities: - Upload real estate documents to ensure systems integrity & policy compliance - Process real estate related tasks submitted to central router box, including inputting information into Cartus computer system, and following up on outstanding or outdated paperwork/information - Collaborate with internal support departments, operations, and broker partners to provide an excellent service experience - Support Operations/RES with administrative responsibilities and agent communication as needed - Complete other administrative tasks as needed Critical Dimensions: - Attention to detail - Strong data integrity & multi-tasking - Embrace change and ability to shift from task to task as needed - Ability to navigate numerous systems with ease - Ability to be flexible in a frequently changing work environment - Solid verbal and written communication skills - Ability to effectively prioritize tasks - Strong computer proficiency required Qualifications - Previous administrative or customer service experience preferred - 1-2 years of business experience, preferably in a corporate environment - Demonstrated proficiency in a Windows environment (Outlook & Microsoft Office Suite) Company Description Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate, we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: - Great Place to Work - Forbes World's Best Employers - Newsweek World's Most Trustworthy Companies - Ethisphere World's Most Ethical Companies